osTicket Admin vs SnipeMate
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
osTicket Admin
This mobile application is designed for administrators of the osTicket system. It allows for efficient management of support tickets directly from a mobile device. Users can oversee and respond to customer inquiries on the go.
- Mobile ticket management
- Administer osTicket system
- Respond to customer inquiries
- On-the-go support management
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osTicket admin - a mobile application for admin users of the osticket system
SnipeMate
Manage IT assets on the go with this unofficial companion app for Snipe-IT. Easily assign, revoke, update, delete, and create assets directly from your mobile device. Streamline your asset management workflow with intuitive mobile access.
- Asset assignment and revocation
- Asset updates
- Asset deletion
- Asset creation
- Mobile asset management
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SnipeMate is for use with Snipe-IT Asset Management. This is an unofficial app. With SnipeMate, you can manage assets easily. Assign, revoke, update, delete, and create assets effortlessly with SnipeMate.
Screenshots
Verdict
The clearest difference is rating: SnipeMate at 4.1 against osTicket Admin's 2.3. SnipeMate also leads on in-app purchases (none vs 1). osTicket Admin's advantage is ads (none vs shown) and update cadence (every 2 weeks vs every 2 months). On price, review sentiment, ratings volume and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. osTicket Admin sells 1 in-app purchase, starting at $1.99 per month. SnipeMate asks for nothing beyond the download.
SnipeMate holds the better App Store score, 4.1 against 2.3. Both are backed by a comparable volume of ratings — 9 and 7 respectively. Written reviews split almost evenly too, at 33% and 33% positive.
osTicket Admin ships an update every 2 weeks, SnipeMate every 2 months. The most recent releases landed on August 25, 2026 and September 9, 2026 respectively.
| Parameter | osTicket Admin | SnipeMate |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (9 ratings) | 4.1 (7 ratings) — better |
| Positive reviews | 33.3% of reviews | 33.3% of reviews |
| Number of ratings | 9 — better | 7 |
| Update frequency | Every 2 weeks — better | Every 2 months |
| Ads | No — better | Yes |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | Ad-supported — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 33 MB | 40 MB |
| Age rating | 17+ | 17+ |
| Developer | Luis Fernando Pimenta ME | Mars Bilgi Teknolojileri |
Customer experience
osTicket Admin
SnipeMate
In-app purchases
osTicket Admin
- Pro feature$1.991 Month
SnipeMate
No in-app purchases
