Faveo Helpdesk vs osTicket Admin
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Faveo Helpdesk
Empower startups and SMEs with a state-of-the-art, ticket-based support system. Effectively manage client queries to enhance customer retention and gain strategic insights for decisive business decisions.
- Ticket-based support system
- Customer query management
- Strategic insights for decision making
- Customizable according to requirements
- Knowledge base and video tutorials
- Web-based application integration
Read full descriptionHide full description
The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater to the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long-lasting relationship. The company is driven by a passion for providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo can also be customized according to requirement and we do undertake such request. Faveo is designed & developed by Ladybird Web Solution Pvt Ltd and launched in October 2015. Check out the knowledge-base and our Video channel to learn how to use Faveo and this mobile app. To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk web-based application.
osTicket Admin
This mobile application is designed for administrators of the osTicket system. It allows for efficient management of support tickets directly from a mobile device. Users can oversee and respond to customer inquiries on the go.
- Mobile ticket management
- Administer osTicket system
- Respond to customer inquiries
- On-the-go support management
Read full descriptionHide full description
osTicket admin - a mobile application for admin users of the osticket system
Screenshots
Verdict
The clearest difference is review sentiment: Faveo Helpdesk at 100% against osTicket Admin's 33%. Faveo Helpdesk also leads on in-app purchases (none vs 1) and iOS requirement (11.0 vs 13.0). osTicket Admin's advantage is rating (2.3 vs 1.0) and update cadence (every 2 weeks vs every 4 months). On price, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. osTicket Admin sells 1 in-app purchase, starting at $1.99 per month. Faveo Helpdesk asks for nothing beyond the download.
osTicket Admin holds the better App Store score, 2.3 against 1.0. Both are backed by a comparable volume of ratings — 2 and 9 respectively. Written reviews complicate that: 100% of Faveo Helpdesk's written reviews are positive against 33% of osTicket Admin's, so the app with the better star average is not the one people write more warmly about.
Faveo Helpdesk ships an update every 4 months, osTicket Admin every 2 weeks. The most recent releases landed on July 19, 2026 and August 25, 2026 respectively.
| Parameter | Faveo Helpdesk | osTicket Admin |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (2 ratings) | 2.3 (9 ratings) — better |
| Positive reviews | 100.0% of reviews — better | 33.3% of reviews |
| Number of ratings | 2 | 9 — better |
| Update frequency | Every 4 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 11.0 — better | 13.0 |
| Further details — not scored | ||
| Size | 52 MB | 33 MB |
| Age rating | 4+ | 17+ |
| Developer | Ladybird Web Solution Private Limited | Luis Fernando Pimenta ME |
Customer experience
Faveo Helpdesk
osTicket Admin
In-app purchases
Faveo Helpdesk
No in-app purchases
osTicket Admin
- Pro feature$1.991 Month
