Spiceworks Help Desk vs osTicket Admin
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Spiceworks Help Desk
Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.
- Manage help desk tickets
- Respond to tickets
- Create new tickets
- Assign tickets
- Ticket notifications
- Manage users
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Manage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!
osTicket Admin
This mobile application is designed for administrators of the osTicket system. It allows for efficient management of support tickets directly from a mobile device. Users can oversee and respond to customer inquiries on the go.
- Mobile ticket management
- Administer osTicket system
- Respond to customer inquiries
- On-the-go support management
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osTicket admin - a mobile application for admin users of the osticket system
Screenshots
Verdict
The clearest difference is rating: osTicket Admin at 2.3 against Spiceworks Help Desk's 1.8. osTicket Admin also leads on review sentiment (33% vs 7%) and update cadence (every 2 weeks vs monthly). Spiceworks Help Desk's advantage is in-app purchases (none vs 1) and ratings volume (60 vs 9). On price, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. osTicket Admin sells 1 in-app purchase, starting at $1.99 per month. Spiceworks Help Desk asks for nothing beyond the download.
osTicket Admin holds the better App Store score, 2.3 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 60 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 7% of Spiceworks Help Desk's written reviews are positive against 33% of osTicket Admin's.
Spiceworks Help Desk ships an update monthly, osTicket Admin every 2 weeks. The most recent releases landed on August 19, 2026 and August 25, 2026 respectively.
| Parameter | Spiceworks Help Desk | osTicket Admin |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (60 ratings) | 2.3 (9 ratings) — better |
| Positive reviews | 6.6% of reviews | 33.3% of reviews — better |
| Number of ratings | 60 — better | 9 |
| Update frequency | Monthly | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.6 | 13.0 — better |
| Further details — not scored | ||
| Size | 6 MB | 33 MB |
| Age rating | 17+ | 17+ |
| Developer | Spiceworks, Inc. | Luis Fernando Pimenta ME |
Customer experience
Spiceworks Help Desk
osTicket Admin
Bugs and requests
Spiceworks Help Desk
Reported bugs
27 issues- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply
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- 404 error when clicking notifications
- Errors when closing tickets
- Unable to send messages to update tickets
- App freezes on login
- Tickets are missing on the mobile app
- App doesn't work on iPad
- Tapping notification leads to an error
- Cannot send a response to tickets
- Push notifications are useless hyperlinks
- App doesn't work on iPad
- Cannot login using Google credentials
- Basic functionality is bugged/missing
- App is phone format only, no iPad version
- Ads are too close to send button
- Reply function doesn't work
- Creating a ticket for another user doesn't always work
- Responding to tickets is broken
- Back button opens advertisement
- App doesn't load, spins endlessly
- Due date not saved
- Cannot accept tickets
- App is not syncing
Requested features
12 requests- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support
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- Add API for automation
- Custom mail server settings
- Improve UI/UX
- Fix notification repetition
- Allow ticket deletion/merging
- Improve search functionality
- Add loading/splash screen
osTicket Admin
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Spiceworks Help Desk
No in-app purchases
osTicket Admin
- Pro feature$1.991 Month
Questions
Is Spiceworks Help Desk free?
Is osTicket Admin free?
Which has better reviews, Spiceworks Help Desk or osTicket Admin?
Do Spiceworks Help Desk or osTicket Admin have ads?
Which is updated more often, Spiceworks Help Desk or osTicket Admin?
Other comparisons
