Comparison

TW Pay vs Ziply Fiber

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

TW Pay

Easily pay for laundry cycles using your smartphone. Purchase credit within the app and use Bluetooth to communicate with washers and dryers. Track your transaction history and receive alerts when your laundry is done.

Highlights
  • Pay for laundry cycles
  • Purchase credit in-app
  • Control machines via Bluetooth
  • Scan machine QR codes
  • View account balance
  • Track transaction history
  • Receive cycle completion alerts
Features
Read full description

ATTENTION: Only for use in participating laundry locations. TW Pay is an iPhone application providing the easiest and smartest complete laundry solution. This app allows you to pay for laundry cycles from your account by using Bluetooth to communicate with the washer or dryer. Simply use TW Pay to purchase credit right from the app, then use that credit for your laundry. A full accounting is available to see your transaction purchase history. • Scan the QR code of your laundry room (one time process) • Start laundry machines via Bluetooth by scanning QR code on the machine • Check your card/account balance, and add value to your account for laundry. For participating laundry rooms, you can view machine availability as well as receive alerts when your laundry cycle is complete.

About

Ziply Fiber

Manage your internet service with ease. View and pay bills, schedule appointments, upgrade speeds, and get support. Access account information and troubleshooting tips anytime, anywhere.

Highlights
  • View and pay bills
  • Manage automatic payments
  • Schedule/reschedule appointments
  • Track pending orders
  • Upgrade service speed
  • Chat with live agents
  • Update profile information
Features
Read full description

Welcome to the redesigned Ziply Fiber App! Our aim is to help you easily self-service and manage your account or get help anywhere, any time - with just a few taps. *You can also access the same services via a browser at http://ziplyfiber.com/myaccount/login   The App allows you a growing set of options for self-service, including: • View & pay bill • Set up/manage automatic payments • Compare past bills • Appointments/Service: View, reschedule or cancel • View pending orders and track progress • Upgrade service speed without a phone call (and, in some cases, without new equipment) • Chat with live agents • Update profile information, add users, or link additional Ziply Fiber service accounts • See top troubleshooting solutions • Get notified when Fiber is available at your address   *Coming soon: self-service troubleshooting tools and live outage notifications   As always, we appreciate your feedback and do read these reviews to fuel future roadmap items. MyZiply App users: If you are having trouble moving your MyZiply information to the new Ziply Fiber app, please call 1888.947.9995 and we will be happy to help you transition.

Screenshots

TW Pay4 screens
Ziply Fiber4 screens

Verdict

The call

The clearest difference is review sentiment: TW Pay at 88% against Ziply Fiber's 9%. TW Pay also leads on rating (4.7 vs 1.6) and iOS requirement (10.0 vs 16.0). Ziply Fiber's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, ratings volume, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

TW Pay holds the better App Store score, 4.7 against 1.6. Both are backed by a comparable volume of ratings — 202 and 148 respectively. Written reviews point the same way: 88% of TW Pay's written reviews are positive against 9% of Ziply Fiber's.

UpkeepUpdate frequency

TW Pay ships an update every 6 months, Ziply Fiber every 6 weeks. Both last shipped on November 3, 2026.

Scorecard6 real differences · 4 level
TW Pay versus Ziply Fiber: the parameters behind the verdict, then further details
ParameterTW PayZiply Fiber
PriceFreeFree
Rating4.7 (202 ratings) — better1.6 (148 ratings)
Positive reviews87.5% of reviews — better9.3% of reviews
Number of ratings202 — better148
Update frequencyEvery 6 monthsEvery 6 weeks — better
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPodiPhone, iPad
Requires iOS10.0 — better16.0
Further details — not scored
Size67 MB62 MB
Age rating4+4+
DeveloperKioSoft Technologies LLCZiplyFiber

Customer experience

TW Pay

All ratings191 ratings
Positive95.8%
Neutral1.6%
Negative2.6%
Written reviews32 reviews
Positive87.5%
Neutral0.0%
Negative12.5%

Ziply Fiber

All ratings148 ratings
Positive10.8%
Neutral4.7%
Negative84.5%
Written reviews86 reviews
Positive9.3%
Neutral1.2%
Negative89.5%

User reviews

TW Pay

From 202 App Store ratings

What we love

  • 👍 Easy to use
  • 👍 Convenient
  • 👍 Efficient
  • 👍 Good value for money
  • 👍 No need for cash/coins

Room to improve

  • 👎 Cost is too high
  • 👎 Poor user instructions
  • 👎 Little support available
  • 👎 Cannot send new password
  • 👎 No one answered customer service

Ziply Fiber

From 148 App Store ratings

What we love

  • 👍 Simple and streamlined interface
  • ✅ Easy account linking and bill viewing
  • 📱 Convenient mobile access to account information
  • ⚡ Quick payment processing when working

Room to improve

  • 🐛 Persistent loading and refresh errors
  • ❌ Non-functional chat feature
  • 🔌 Frequent crashes and freezing
  • ⏱️ Extremely slow performance
  • 🚫 Login issues and authentication failures

Bugs and requests

TW Pay

Reported bugs

6 issues
  • Time for load does not appear
  • Does not recognize email
  • Cannot send new password
  • Captcha verification blocked
  • Technical support no answer
Show 1 more
  • Asks for password after registration

Requested features

2 requests
  • Lower minimum option ($2)
  • Lower cost option

Ziply Fiber

Reported bugs

17 issues
  • Blank page when tapping chat bubble
  • Check outage button is non-functional text
  • Infinite 'Something went wrong. Click refresh' loop
  • Content fails to load or constantly refreshing
  • Payment processing stalls at 75% progress bar
Show 12 more
  • App freezes during payment method addition
  • Account linking repeatedly fails or wipes out
  • Login credentials rejected despite working on website
  • App crashes when accessing payment section
  • Duplicate payment charges
  • Autopay not processing
  • Notifications not sending despite being enabled
  • Account activation message loops indefinitely
  • Slow page load times (minutes to open)
  • Blank loading screens that never complete
  • Password recovery email not updating
  • App won't update to latest version

Requested features

8 requests
  • Outage checking tool that actually works
  • Network troubleshooting and quick-fix tools
  • Horizontal/landscape orientation support for tablets
  • Reliable push notifications for billing alerts
  • Functional chat support within app
Show 3 more
  • IP address release tool in toolbox
  • Better account management features
  • Improved notification system

In-app purchases

None

TW Pay

No in-app purchases

None

Ziply Fiber

No in-app purchases

Questions

Is TW Pay free?
TW Pay is free to download, with no in-app purchases.
Is Ziply Fiber free?
Ziply Fiber is free to download, with no in-app purchases.
Which has better reviews, TW Pay or Ziply Fiber?
TW Pay is rated higher. TW Pay averages 4.7 out of 5 from 202 ratings, while Ziply Fiber averages 1.6 from 148 ratings.
Do TW Pay or Ziply Fiber have ads?
TW Pay shows ads; Ziply Fiber does not.
Which is updated more often, TW Pay or Ziply Fiber?
TW Pay ships an update every 6 months, and Ziply Fiber every 6 weeks. Most recently, TW Pay was updated on November 3, 2026 and Ziply Fiber on November 3, 2026.

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