Comparison

CPI Security inTouch vs Arlo Secure

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CPI Security inTouch

Monitor and control your home or business security system remotely. Receive real-time notifications for events like alarms, door/window status, and system arming/disarming. Access event history and manage enabled devices for enhanced peace of mind.

Highlights
  • Arm and disarm security system
  • Real-time door and window status
  • System arm/disarm notifications
  • 30-day event history access
  • Email and text notifications for events
  • Control CPI Night Guard devices
Features
Read full description

Now CPI makes it just as easy for you to stay connected to what really matters most: your home and family. With the NEW inTouch App from CPI Security, CPI customers can monitor and control their home or business security system through iPhone and iPod touch! With the inTouch App you can - * Arm and disarm your CPI Security System. * See what doors and windows are open in real time. * Be notified when the system is armed or disarmed. Great for school-age children! * Access a 30 day event history. * Access CPI Night Guard enabled devices. Email and Text notifications – With the inTouch service you can set up email and text notifications to come to your iPhone or iPod touch in real time – - when an alarm event occurs - fire, water leak, intrusion, or medical panic - when a specific user arms or disarms the system - when someone opens a door or window - if you left a door or window open - if you forgot to arm the system - if your safe, gun or liquor cabinet is opened - if someone attempts to login to your inTouch account and more! *Functionality depends on the level of inTouch service you have subscribed to. A CPI inTouch user login and password are required to log into this app. Visit www.cpisecurity.com/intouch to learn more or to sign up for service.

About

Arlo Secure

Manage your smart home security system, including cameras and video doorbells, from a single app. Arm/disarm your system, customize activity zones, and receive intelligent alerts. Access live experts and emergency response for round-the-clock protection.

Highlights
  • Remote system control
  • Customizable activity zones
  • Intelligent motion alerts
  • 24/7 live security experts
  • Emergency response activation
  • High-resolution video viewing
  • Object detection (person, package, animal, vehicle)
Features
Read full description

Control your Arlo smart home security system with one, easy-to-use app. Use the Arlo Secure App to protect your home, inside and out, with Arlo’s award-winning home security system, video doorbells, cameras, and floodlight. Protect your everything and personalize your entire home security system. With the Arlo Secure App, you can control multiple locations at once and quickly arm or disarm your system with one tap. Get round-the-clock protection with 24/7 Live Security Experts that will monitor your home, so you don’t have to or use one tap Emergency Response to quickly get police, fire, or medical help to your home.* Easily customize your security by creating smart activity zones to reduce unwanted notifications and set schedules to arm or disarm your system. See important details from your home security camera system with up to 4K resolution, 12X zoom image capabilities, and color night vision. When motion is detected, receive interactive notifications on your phone and watch an animated preview, call a friend, activate a siren, or initiate Emergency Response.* With an Arlo Secure plan and an Arlo camera, video doorbell, or floodlight camera, you can view 30 days of video history, receive notifications that tell you when a person, package, vehicle, or animal has been spotted with advanced AI Object Detection. Disclaimers: *Emergency Response (available in the United States only), Object Detection and Video History require an Arlo Secure paid plan after trial period. **4K resolution, 12X zoom image capabilities, color night vision, and Emergency Response features vary by camera model. Privacy Policy: https://www.arlo.com/en-us/about/privacy-policy/ Terms of Service: https://www.arlo.com/en-us/terms-and-conditions.html

Screenshots

CPI Security inTouch4 screens
Arlo Secure4 screens

Verdict

The call

The clearest difference is review sentiment: Arlo Secure at 57% against CPI Security inTouch's 21%. Arlo Secure also leads on update cadence (weekly vs every 2 months) and rating (4.2 vs 3.8). CPI Security inTouch's advantage is in-app purchases (none vs 10) and ads (none vs shown). On price and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Arlo Secure sells 10 in-app purchases, starting at $9.99 per month. CPI Security inTouch asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Arlo Secure holds the better App Store score, 4.2 against 3.8. That said, the two scores are not equally well evidenced: Arlo Secure has 406K ratings behind it against 1.6K, so its average is the more settled of the two. Written reviews point the same way: 21% of CPI Security inTouch's written reviews are positive against 57% of Arlo Secure's.

UpkeepUpdate frequency

CPI Security inTouch ships an update every 2 months, Arlo Secure weekly. Both last shipped on September 24, 2026.

Scorecard9 real differences · 2 level
CPI Security inTouch versus Arlo Secure: the parameters behind the verdict, then further details
ParameterCPI Security inTouchArlo Secure
PriceFreeFree
Rating3.8 (1.6K ratings)4.2 (406K ratings) — better
Positive reviews21.3% of reviews56.9% of reviews — better
Number of ratings1.6K406K — better
Update frequencyEvery 2 monthsWeekly — better
AdsNo — betterYes
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
Best chart rank—#10 — better
DevicesiPhone, iPad, Apple TV, Apple Watch — betteriPhone, iPad
Requires iOS17.017.0
Further details — not scored
Size375 MB818 MB
Age rating4+4+
DeveloperCPI SecurityArlo Technologies Inc.

Customer experience

CPI Security inTouch

All ratings1,620 ratings
Positive66.8%
Neutral5.5%
Negative27.7%
Written reviews183 reviews
Positive21.3%
Neutral10.9%
Negative67.8%

Arlo Secure

All ratings405,620 ratings
Positive79.0%
Neutral5.7%
Negative15.3%
Written reviews13,853 reviews
Positive56.9%
Neutral7.2%
Negative35.9%

User reviews

CPI Security inTouch

From 1.6K App Store ratings

What we love

  • 🚀 Easy to use
  • 🔒 Reliable security system
  • 👍 Convenient app features
  • 🚀 Good video quality
  • 👍 Helpful customer service

Room to improve

  • 🐛 App crashes and freezes
  • 🐛 Unreliable camera/video functionality
  • 🐛 Slow app performance
  • 🐛 Difficult to navigate app
  • 🐛 Inconsistent notifications

Arlo Secure

From 406K App Store ratings

What we love

  • 🚀 Clear video quality
  • 🔒 Provides security and peace of mind
  • 👍 Easy to set up and use
  • 🔋 Good battery life

Room to improve

  • 🐛 Connectivity issues and cameras going offline
  • 🕰️ Slow app response and video loading
  • 💰 Expensive hardware and subscription model
  • 🔔 Overly sensitive motion detection and false alerts

Bugs and requests

CPI Security inTouch

Reported bugs

5 issues
  • Cameras going offline frequently
  • Inability to access recorded videos
  • Thermostat controls not working properly
  • Inconsistent arming/disarming of system
  • Doorbell camera not capturing footage

Requested features

5 requests
  • Add ability to delete/manage recorded videos
  • Improve app responsiveness and stability
  • Provide more customization options
  • Integrate with smart home platforms
  • Enhance notification system

Arlo Secure

Reported bugs

4 issues
  • Camera firmware issues causing malfunctions
  • App freezing and logging users out unexpectedly
  • Inconsistent motion detection and recording
  • Syncing issues between multiple devices

Requested features

4 requests
  • Customizable notification sounds and volumes
  • Ability to view recordings from specific cameras
  • Improved geofencing and automation features
  • Better integration with smart home platforms

In-app purchases

None

CPI Security inTouch

No in-app purchases

10 purchases

Arlo Secure

Subscriptions10
  • Plus Single$9.991 Month
  • Basic Single$9.991 Month
  • Basic Unlimited$14.991 Month
Show 7 more
  • Plus$19.991 Month
  • Premium$29.991 Month
  • Plus Single$95.991 Year
  • Basic Single$99.991 Year
  • Basic Unlimited$149.991 Year
  • Plus$219.001 Year
  • Premium$299.991 Year

Questions

Is CPI Security inTouch free?
CPI Security inTouch is free to download, with no in-app purchases.
Is Arlo Secure free?
Arlo Secure is free to download, with in-app purchases available.
Which has better reviews, CPI Security inTouch or Arlo Secure?
Arlo Secure is rated higher. CPI Security inTouch averages 3.8 out of 5 from 1.6K ratings, while Arlo Secure averages 4.2 from 406K ratings.
Do CPI Security inTouch or Arlo Secure have ads?
Arlo Secure shows ads; CPI Security inTouch does not.
Which is updated more often, CPI Security inTouch or Arlo Secure?
CPI Security inTouch ships an update every 2 months, and Arlo Secure weekly. Most recently, CPI Security inTouch was updated on September 24, 2026 and Arlo Secure on September 24, 2026.

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