BOS vs Welcome App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BOS
Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.
- Report neighborhood issues
- Track report status
- View active reports on map
- Submit non-emergency requests
- Community improvement tool
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BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti. Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.
Welcome App
This app allows you to manage your door communication system remotely. See and hear visitors at your door, and review missed calls with recorded images and timestamps. Connects to your Welcome system via a myABB-LivingSpace account.
- Remote door call reception
- See and hear visitors
- Missed visitor recording
- Image and timestamp capture
- Wi-Fi and cellular network support
- myABB-LivingSpace account integration
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Experience the door communication of your Welcome system on your smartphone or tablet! Never miss a door call. With the Welcome app all calls are transferred directly to your mobile device. You can see and hear who is at your door via Wi-Fi network or remotely on 3G/ 4G (or higher) networks. Missed visitors are recorded with picture and date and can be called up at any time later. Simply connect the app to your Welcome system via the myABB-LivingSpace account. Information about the configuration of your IP-Gateway is shown in user manual.
Screenshots
Verdict
The clearest difference is rating: Welcome App at 3.5 against BOS's 2.6. BOS's advantage is review sentiment (36% vs 7%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Welcome App holds the better App Store score, 3.5 against 2.6. Both are backed by a comparable volume of ratings — 85 and 146 respectively. Written reviews complicate that: 36% of BOS's written reviews are positive against 7% of Welcome App's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 4 months. Both last shipped on October 24, 2026.
| Parameter | BOS | Welcome App |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (85 ratings) | 3.5 (146 ratings) — better |
| Positive reviews | 36.2% of reviews — better | 6.7% of reviews |
| Number of ratings | 85 | 146 — better |
| Update frequency | Every 4 months | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.4 — better | 14.0 |
| Further details — not scored | ||
| Size | 26 MB | 105 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Boston | ABB Information Systems AG |
Customer experience
BOS
Welcome App
Bugs and requests
BOS
Reported bugs
20 issues- Reports opened for months with no action
- App doesn't do its job or city departments don't
- Reports go unanswered for months
- App doesn't recognize certain areas
- New version is slower and less effective
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- Map feature is broken or unreliable
- Cases never close or are not resolved
- App is clunky and difficult to use
- App crashes upon opening
- App stops working after iOS updates
- App shows 'updates failed'
- App button for creating new requests not working
- App opens multiple reports at once
- Clicking on map pins opens an unclosable banner
- App stops showing correct trash pickup days
- App is broken when trying to attach a picture
- App is broken after new update
- Impossible to create a new report for months
- Server registration fails
- App crashes on older iOS versions
Requested features
13 requests- Allow users to comment on or corroborate reports
- Add ability to delete a report
- Add feature to report speeding
- Make 'recent reports' tab accessible for voiceover users
- Add more categories for reporting (e.g., cyclists, bike lanes)
Show 8 moreShow fewer
- Increase app awareness through ads, especially in underserved communities
- Improve filtering options for reports on the map
- Allow users to see if an issue has already been reported
- Revert to previous app version
- Fix bugs and add new features instead of completely changing everything
- Add dark mode option
- Improve map accuracy for address location
- Add option to report crimes (currently only for non-crimes)
Welcome App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
BOS
No in-app purchases
Welcome App
No in-app purchases
