BOS vs WashWallet
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BOS
Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.
- Report neighborhood issues
- Track report status
- View active reports on map
- Submit non-emergency requests
- Community improvement tool
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BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti. Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.
WashWallet
This app allows you to remotely start and monitor washing machines and dryers, track laundry cycles in real-time, and receive notifications when your laundry is complete. It also provides access to laundry tutorials and stain-removal guides.
- Start washers and dryers remotely
- Real-time machine availability
- Live cycle status tracking
- Laundry completion notifications
- Laundry history and usage tracking
- Access laundry tutorials
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Skip the quarters and laundry cards. With WashWallet, you can start washers and dryers, track your laundry in real time, and manage everything you need for laundry day from one easy-to-use app. Key Features • Start washers and dryers directly from your smartphone • View real-time machine availability and live cycle status • Receive text or email notifications when your laundry is done • Track your laundry history and usage • Request service or contact support with a tap • Access helpful laundry tutorials and stain-removal guides Designed for convenience and reliability, WashWallet adds value to your community or campus laundry room while making the entire experience faster and more user-friendly. Availability WashWallet is available exclusively at communities, residences, and campuses whose laundry rooms are managed by Automatic Laundry and equipped with the WashWallet system. Download WashWallet and experience a better way to do laundry—no coins, no cards, no hassle. About Us Automatic Laundry is a family-owned company, serving the Northeast since 1964, that provides laundry management, equipment sales, and service for multi-housing (apartments, colleges) and commercial properties, focusing on modern tech like app-based payments (WashWallet) and remote monitoring to enhance resident experience and property manager efficiency, built on a foundation of reliable, local service.
Screenshots
Verdict
The clearest difference is rating: WashWallet at 4.6 against BOS's 2.5. WashWallet also leads on update cadence (every 2 weeks vs every 4 months) and ratings volume (654 vs 86). BOS's advantage is monetization model (free vs ad-supported) and iOS requirement (13.4 vs 15.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
WashWallet holds the better App Store score, 4.6 against 2.5. That said, the two scores are not equally well evidenced: WashWallet has 654 ratings behind it against 86, so its average is the more settled of the two. Written reviews point the same way: 36% of BOS's written reviews are positive against 38% of WashWallet's.
BOS ships an update every 4 months, WashWallet every 2 weeks. The most recent releases landed on November 6, 2026 and November 9, 2026 respectively.
| Parameter | BOS | WashWallet |
|---|---|---|
| Price | Free | Free |
| Rating | 2.5 (86 ratings) | 4.6 (654 ratings) — better |
| Positive reviews | 36.2% of reviews | 38.5% of reviews — better |
| Number of ratings | 86 | 654 — better |
| Update frequency | Every 4 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.4 — better | 15.0 |
| Further details — not scored | ||
| Size | 26 MB | 81 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Boston | Automatic Laundry Services Co., Inc. |
Customer experience
BOS
WashWallet
Bugs and requests
BOS
Reported bugs
20 issues- Reports opened for months with no action
- App doesn't do its job or city departments don't
- Reports go unanswered for months
- App doesn't recognize certain areas
- New version is slower and less effective
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- Map feature is broken or unreliable
- Cases never close or are not resolved
- App is clunky and difficult to use
- App crashes upon opening
- App stops working after iOS updates
- App shows 'updates failed'
- App button for creating new requests not working
- App opens multiple reports at once
- Clicking on map pins opens an unclosable banner
- App stops showing correct trash pickup days
- App is broken when trying to attach a picture
- App is broken after new update
- Impossible to create a new report for months
- Server registration fails
- App crashes on older iOS versions
Requested features
13 requests- Allow users to comment on or corroborate reports
- Add ability to delete a report
- Add feature to report speeding
- Make 'recent reports' tab accessible for voiceover users
- Add more categories for reporting (e.g., cyclists, bike lanes)
Show 8 moreShow fewer
- Increase app awareness through ads, especially in underserved communities
- Improve filtering options for reports on the map
- Allow users to see if an issue has already been reported
- Revert to previous app version
- Fix bugs and add new features instead of completely changing everything
- Add dark mode option
- Improve map accuracy for address location
- Add option to report crimes (currently only for non-crimes)
WashWallet
Not enough reviews yet to summarise bugs or requests.
In-app purchases
BOS
No in-app purchases
WashWallet
No in-app purchases









