BOS vs PayTix
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BOS
Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.
- Report neighborhood issues
- Track report status
- View active reports on map
- Submit non-emergency requests
- Community improvement tool
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BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti. Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.
PayTix
Pay parking tickets securely and easily through a mobile app. It offers a simple payment process, ticket reminders, and a history of your payments. The app is free to download and use, with potential convenience fees applied by member cities.
- Simple ticket payment process
- Barcode scanning for ticket numbers
- Payment reminders and alerts
- Secure payment gateway
- Ticket history management
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What is PayTix®? PayTix® has partnered with cities across the US to enable users to pay for parking tickets in a safe and secure mobile environment without any added usage fee other than a member cities convenience fees (if applicable). PayTix® has direct connections to member cities parking systems and is a partner of the cities listed in our supported city list. Key Features: o Simple, quick ticket payment process o Quick and easy ticket bar code scanning for fast ticket number searches o Ticket Payment reminders and alerts o Fast and Safe payment gateway o Manage and maintain a ticket list of your ticket history No App Usage Fee Commitment: PayTix® is FREE! We feel adding app "usage fees" on top of what you pay for a parking ticket is unfair and burdensome to you, the "public", and we are totally committed to keeping PayTix® FREE. We do not charge a "usage fee" to download the PayTix® app. Please note, some member cities may apply a "convenience" or "service" fee to transactions to cover the cost of providing services to the public. Why use PayTix®? Since PayTix® is fully supported by member cities you can be assured that your payment is handled with the same security safe guards that are available to you on our member cities payment websites. We do not store your credit card data (anywhere) and we are fully PCI DSS compliant. When you pay for your parking tickets with PayTix™, you are paying with the same service that processes payments for the member cities today. PayTix® has native interfaces to our member cities systems. How To Use PayTix®?: Simply pick the city that you got your parking ticket in and either scan the ticket number bar code on the ticket or manually enter the ticket number into PayTix® and press the Submit button. PayTix® will then guide you through the ticket payment process in 4 easy steps. If your ticket is not in the city's parking system yet, don't worry, PayTix® will setup simple reminders and a "Ticket List" for you to check your tickets availability.
Screenshots
Verdict
The clearest difference is rating: BOS at 2.6 against PayTix's 1.5. BOS also leads on review sentiment (36% vs 10%). PayTix's advantage is ratings volume (265 vs 80). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BOS holds the better App Store score, 2.6 against 1.5. Both are backed by a comparable volume of ratings — 80 and 265 respectively. Written reviews point the same way: 36% of BOS's written reviews are positive against 10% of PayTix's.
Both ship on a similar rhythm, roughly every 4 months. The most recent releases landed on August 16, 2026 and September 22, 2026 respectively.
| Parameter | BOS | PayTix |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (80 ratings) — better | 1.5 (265 ratings) |
| Positive reviews | 36.2% of reviews — better | 10.2% of reviews |
| Number of ratings | 80 | 265 — better |
| Update frequency | Every 4 months | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.4 | 12.0 — better |
| Further details — not scored | ||
| Size | 26 MB | 2 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Boston | Modaxo Traffic Management USA Inc. |
Customer experience
BOS
PayTix
User reviews
BOS
From 80 App Store ratingsWhat we love
- 👍 User-friendly interface
- ✅ App functions flawlessly
- 💡 Innovative technology adoption
- 🚀 Efficient reporting process
- 🗺️ Useful map feature
Room to improve
- 😞 Reports opened for months
- 😞 City doesn’t do anything
- 😞 Caused more frustration
- 😞 App doesn’t do its job
- 😞 City doesn’t hold themselves accountable
PayTix
From 265 App Store ratingsWhat we love
- 🚀 Quick and fast payment processing
- 👍 Simple and straightforward user interface
- 📧 Email confirmation receipt provided
- ⏱️ Faster than website payment option
- ✅ Successfully processes payments when working
Room to improve
- 🐛 Displays error messages despite successful charges
- 🔒 Appears insecure and sketchy for credit card input
- 📱 Outdated UI design from 2010-2013 era
- 💳 Charges unexpected convenience fees (2-8%)
- ❌ Fails to recognize valid payment cards
Bugs and requests
BOS
Reported bugs
20 issues- Reports opened for months with no action
- App doesn't do its job or city departments don't
- Reports go unanswered for months
- App doesn't recognize certain areas
- New version is slower and less effective
Show 15 moreShow fewer
- Map feature is broken or unreliable
- Cases never close or are not resolved
- App is clunky and difficult to use
- App crashes upon opening
- App stops working after iOS updates
- App shows 'updates failed'
- App button for creating new requests not working
- App opens multiple reports at once
- Clicking on map pins opens an unclosable banner
- App stops showing correct trash pickup days
- App is broken when trying to attach a picture
- App is broken after new update
- Impossible to create a new report for months
- Server registration fails
- App crashes on older iOS versions
Requested features
13 requests- Allow users to comment on or corroborate reports
- Add ability to delete a report
- Add feature to report speeding
- Make 'recent reports' tab accessible for voiceover users
- Add more categories for reporting (e.g., cyclists, bike lanes)
Show 8 moreShow fewer
- Increase app awareness through ads, especially in underserved communities
- Improve filtering options for reports on the map
- Allow users to see if an issue has already been reported
- Revert to previous app version
- Fix bugs and add new features instead of completely changing everything
- Add dark mode option
- Improve map accuracy for address location
- Add option to report crimes (currently only for non-crimes)
PayTix
Reported bugs
14 issues- Payment shows error but card is charged anyway
- Multiple charges for single transaction attempts
- Barcode scanning produces incorrect ticket numbers
- QR code scanning fails to populate information
- Ticket lookup by violation number fails intermittently
Show 9 moreShow fewer
- Valid payment cards rejected by app
- City never receives payment despite app confirmation
- Ticket not found in system despite being valid
- No email confirmation sent after payment
- Payment history doesn't update after successful payment
- Buttons appear in middle of screen instead of proper placement
- App freezes or hangs during payment processing
- Cannot go back to edit information without clearing fields
- Inconsistent behavior across different devices
Requested features
12 requests- Modern UI redesign for current devices
- Lookup and pay multiple tickets simultaneously
- Save personal information for future transactions
- Ability to view and verify card information before submission
- Apple Pay and digital wallet integration
Show 7 moreShow fewer
- Remove or eliminate convenience fees
- Payment history and confirmation records in app
- Lookup tickets by license plate
- Automatic barcode/QR code scanning without manual steps
- Ability to contest tickets through app
- Clear security and privacy statements
- Accessible customer service phone number
In-app purchases
BOS
No in-app purchases
PayTix
No in-app purchases
