Comparison

8x8 Work vs Salesforce Authenticator

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

8x8 Work

This app consolidates business communication tools into a single, user-friendly mobile interface. It offers secure voice calls, high-definition video meetings, and team chat functionalities to keep professionals connected and productive from any location.

Highlights
  • All-in-one business communications
  • Professional calls with privacy
  • Effortless HD video meetings
  • Smarter team messaging
  • Screen sharing and recording
  • Business texting
Features
Read full description

Work smarter. Wherever you are. The 8x8 Work app for iPhone puts your business communications in your pocket—secure voice calls, HD video meetings, and team chat, all in one beautifully streamlined app. Whether in back-to-back meetings or between coffee breaks, 8x8 Work keeps you seamlessly connected. From the first call to the final sign-off of the day, stay productive and professional, no matter where work takes you. Why iPhone users love 8x8 Work: +All-in-one business comms Make and receive business calls, start video meetings, and chat with teammates—all from one intuitive interface. +Professional calls, personal privacy Use your business number to call or text—without revealing your personal phone number. +Effortless video meetings Launch HD video meetings with a tap, record sessions, or go live on YouTube to reach a wider audience. +Smarter messaging Create public or private chat rooms, share files, @mention teammates, and see who’s available in real time. +Admin-approved IT teams get consistent control across locations—from corner offices to kitchen tables. Top features +HD audio and video calling from your iPhone +Instant meeting hosting with screen sharing and recording +Business texting and team chat with file sharing and presence +Customizable business hours and call handling +Reliable performance on Wi-Fi or cellular Ready to go? Requires an 8x8 X Series subscription. Need help? Visit 8x8 iOS Support: https://support.8x8.com/cloud-phone-service/voice/work-mobile

About

Salesforce Authenticator

Enhance your online security with multi-factor authentication. This app sends push notifications to your device for identity verification, allowing you to approve or deny login attempts with a simple tap. It also offers one-time verification codes for offline use and can automate approvals for trusted locations.

Highlights
  • Multi-factor authentication
  • Push notification approvals
  • One-time verification codes
  • Location-based automated approvals
  • Offline verification codes
Currently charting
Read full description

Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity. Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator. Location Data & Privacy If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help. Battery Usage Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.

Screenshots

8x8 Work4 screens
Salesforce Authenticator4 screens

Verdict

The call

The clearest difference is rating: Salesforce Authenticator at 4.6 against 8x8 Work's 3.8. Salesforce Authenticator also leads on monetization model (free vs subscription) and chart position (#149 vs unranked). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Salesforce Authenticator holds the better App Store score, 4.6 against 3.8. Both are backed by a comparable volume of ratings — 8.6K and 4.3K respectively. Written reviews point the same way: 50% of 8x8 Work's written reviews are positive against 52% of Salesforce Authenticator's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 25, 2026 and September 26, 2026 respectively.

Scorecard4 real differences · 7 level
8x8 Work versus Salesforce Authenticator: the parameters behind the verdict, then further details
Parameter8x8 WorkSalesforce Authenticator
PriceFreeFree
Rating3.8 (8.6K ratings)4.6 (4.3K ratings) — better
Positive reviews50.0% of reviews52.4% of reviews — better
Number of ratings8.6K — better4.3K
Update frequencyMonthlyMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionFree — better
Best chart rank—#149 — better
DevicesiPhone, iPadiPhone, iPod
Requires iOS17.415.0 — better
Further details — not scored
Size204 MB57 MB
Age rating4+4+
Developer8x8, Inc.salesforce.com

Customer experience

8x8 Work

All ratings8,649 ratings
Positive67.6%
Neutral5.3%
Negative27.0%
Written reviews566 reviews
Positive50.0%
Neutral9.4%
Negative40.6%

Salesforce Authenticator

All ratings4,294 ratings
Positive90.2%
Neutral1.4%
Negative8.4%
Written reviews361 reviews
Positive52.4%
Neutral5.0%
Negative42.7%

Bugs and requests

8x8 Work

Not enough reviews yet to summarise bugs or requests.

Salesforce Authenticator

Reported bugs

5 issues
  • Inability to add accounts without QR code or 2-word phrase
  • Sudden loss of access to all accounts after phone reset
  • Repeated prompts to enable location services
  • Slow authentication process and delays
  • Incompatibility with certain Salesforce clouds

Requested features

5 requests
  • Add biometric authentication (Face ID, Touch ID)
  • Improve location-based auto-approval
  • Allow customization of app icons and themes
  • Provide desktop/web version of the app
  • Enhance Apple Watch integration

In-app purchases

None

8x8 Work

No in-app purchases

None

Salesforce Authenticator

No in-app purchases

Questions

Is 8x8 Work free?
8x8 Work is free to download, with no in-app purchases.
Is Salesforce Authenticator free?
Salesforce Authenticator is free to download, with no in-app purchases.
Which has better reviews, 8x8 Work or Salesforce Authenticator?
Salesforce Authenticator is rated higher. 8x8 Work averages 3.8 out of 5 from 8.6K ratings, while Salesforce Authenticator averages 4.6 from 4.3K ratings.
Do 8x8 Work or Salesforce Authenticator have ads?
Neither 8x8 Work nor Salesforce Authenticator shows ads.
Which is updated more often, 8x8 Work or Salesforce Authenticator?
8x8 Work ships an update monthly, and Salesforce Authenticator monthly. Most recently, 8x8 Work was updated on September 25, 2026 and Salesforce Authenticator on September 26, 2026.

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