8x8 Work vs Salesforce Authenticator
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
8x8 Work
This app consolidates business communication tools into a single, user-friendly mobile interface. It offers secure voice calls, high-definition video meetings, and team chat functionalities to keep professionals connected and productive from any location.
- All-in-one business communications
- Professional calls with privacy
- Effortless HD video meetings
- Smarter team messaging
- Screen sharing and recording
- Business texting
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Work smarter. Wherever you are. The 8x8 Work app for iPhone puts your business communications in your pocket—secure voice calls, HD video meetings, and team chat, all in one beautifully streamlined app. Whether in back-to-back meetings or between coffee breaks, 8x8 Work keeps you seamlessly connected. From the first call to the final sign-off of the day, stay productive and professional, no matter where work takes you. Why iPhone users love 8x8 Work: +All-in-one business comms Make and receive business calls, start video meetings, and chat with teammates—all from one intuitive interface. +Professional calls, personal privacy Use your business number to call or text—without revealing your personal phone number. +Effortless video meetings Launch HD video meetings with a tap, record sessions, or go live on YouTube to reach a wider audience. +Smarter messaging Create public or private chat rooms, share files, @mention teammates, and see who’s available in real time. +Admin-approved IT teams get consistent control across locations—from corner offices to kitchen tables. Top features +HD audio and video calling from your iPhone +Instant meeting hosting with screen sharing and recording +Business texting and team chat with file sharing and presence +Customizable business hours and call handling +Reliable performance on Wi-Fi or cellular Ready to go? Requires an 8x8 X Series subscription. Need help? Visit 8x8 iOS Support: https://support.8x8.com/cloud-phone-service/voice/work-mobile
Salesforce Authenticator
Enhance your online security with multi-factor authentication. This app sends push notifications to your device for identity verification, allowing you to approve or deny login attempts with a simple tap. It also offers one-time verification codes for offline use and can automate approvals for trusted locations.
- Multi-factor authentication
- Push notification approvals
- One-time verification codes
- Location-based automated approvals
- Offline verification codes
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Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity. Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator. Location Data & Privacy If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help. Battery Usage Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.
Screenshots
Verdict
The clearest difference is rating: Salesforce Authenticator at 4.6 against 8x8 Work's 3.8. Salesforce Authenticator also leads on monetization model (free vs subscription) and chart position (#149 vs unranked). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Salesforce Authenticator holds the better App Store score, 4.6 against 3.8. Both are backed by a comparable volume of ratings — 8.6K and 4.3K respectively. Written reviews point the same way: 50% of 8x8 Work's written reviews are positive against 52% of Salesforce Authenticator's.
Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 25, 2026 and September 26, 2026 respectively.
| Parameter | 8x8 Work | Salesforce Authenticator |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (8.6K ratings) | 4.6 (4.3K ratings) — better |
| Positive reviews | 50.0% of reviews | 52.4% of reviews — better |
| Number of ratings | 8.6K — better | 4.3K |
| Update frequency | Monthly | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free — better |
| Best chart rank | — | #149 — better |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.4 | 15.0 — better |
| Further details — not scored | ||
| Size | 204 MB | 57 MB |
| Age rating | 4+ | 4+ |
| Developer | 8x8, Inc. | salesforce.com |
Customer experience
8x8 Work
Salesforce Authenticator
Bugs and requests
8x8 Work
Not enough reviews yet to summarise bugs or requests.
Salesforce Authenticator
Reported bugs
5 issues- Inability to add accounts without QR code or 2-word phrase
- Sudden loss of access to all accounts after phone reset
- Repeated prompts to enable location services
- Slow authentication process and delays
- Incompatibility with certain Salesforce clouds
Requested features
5 requests- Add biometric authentication (Face ID, Touch ID)
- Improve location-based auto-approval
- Allow customization of app icons and themes
- Provide desktop/web version of the app
- Enhance Apple Watch integration
In-app purchases
8x8 Work
No in-app purchases
Salesforce Authenticator
No in-app purchases
Questions
Is 8x8 Work free?
Is Salesforce Authenticator free?
Which has better reviews, 8x8 Work or Salesforce Authenticator?
Do 8x8 Work or Salesforce Authenticator have ads?
Which is updated more often, 8x8 Work or Salesforce Authenticator?
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