Accela CRM vs Philly 311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Accela CRM
Report and track issues in your city or neighborhood directly with community leaders. Submit requests with photos, monitor progress, and receive notifications upon completion. Stay informed and engaged in your local community's improvements.
- Submit issue requests with photos
- Direct communication with city staff
- Track request status and progress
- Receive completion notifications
- Monitor and comment on community requests
- Follow other community requests
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Communicate directly with your community leaders to resolve issues in your city and neighborhood from anywhere in the United States! Here’s how it works: 1. See something that needs to be fixed? 2. Submit a request and even attach a photo. 3. City Staff receives the request. 4. The City fixes the problem! 5. You get notified when the request is completed. You can also monitor requests, provide comments and follow other requests in your community. Download the app today to get started!
Philly 311
Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.
- Submit service requests
- Report potholes
- Report noise complaints
- Report dangerous conditions
- Instant routing to departments
- Receive resolution notifications
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Philly 311 allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the moment they are resolved!
Screenshots
Verdict
The clearest difference is rating: Accela CRM at 3.0 against Philly 311's 2.2. Accela CRM also leads on review sentiment (54% vs 12%). Philly 311's advantage is ratings volume (117 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Accela CRM holds the better App Store score, 3.0 against 2.2. That said, the two scores are not equally well evidenced: Philly 311 has 117 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 54% of Accela CRM's written reviews are positive against 12% of Philly 311's.
Accela CRM ships an update every 3 months, Philly 311 every 4 months. The most recent releases landed on September 20, 2026 and September 24, 2026 respectively.
| Parameter | Accela CRM | Philly 311 |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) — better | 2.2 (117 ratings) |
| Positive reviews | 54.3% of reviews — better | 11.9% of reviews |
| Number of ratings | 2 | 117 — better |
| Update frequency | Every 3 months — better | Every 4 months |
| Ads | Yes | Yes |
| In-app purchases | No | No |
| Monetization | Ad-supported | Ad-supported |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 13.0 | 13.0 |
| Further details — not scored | ||
| Size | 19 MB | 25 MB |
| Age rating | 4+ | 4+ |
| Developer | PublicStuff LLC | City of Philadelphia |
Customer experience
Accela CRM
Philly 311
Bugs and requests
Accela CRM
Not enough reviews yet to summarise bugs or requests.
Philly 311
Reported bugs
52 issues- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load
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- Attachment failed when submitting photos
- App completely non-functional after re-install
- No way to get past the first screen
- Login issues
- Email verification fails
- Resend verification email fails
- Reset password issues
- App crashes when attaching a photo
- App crashes when selecting 'use last photo'
- App crashes when trying to submit a request
- App freezes when trying to upload a photo
- App freezes when trying to view requests
- App spins when trying to view requests
- App freezes when trying to view nearby requests
- App crashes on IOS 14
- App is unresponsive/slow
- App doesn’t get out of loading screen
- App looks and feels like it was made in 1999
- Information doesn’t show or is wrong
- Cannot get an exact location
- Tabs don’t work all the time
- Need to shut down app and restart
- Status and comments no longer update
- App doesn’t load properly
- Photo upload function isn’t working
- App freezes in the photo screen
- No controls to move to the next screen after photo selection
- Cannot attach pictures from camera roll
- Photo covers entire screen, no way to proceed
- App freezes when trying to upload a photo
- Photo appears full screen, app interface disappears
- No way to move to the next screen after photo selection
- App crashes often
- Photo upload doesn't work
- Photo takes up entire screen, removes controls
- App crashes when attempting to type in required fields
- Cannot submit anything because required fields are unusable
- App consistently crashes when clicking on free text input
- App crashes every time
- App no longer works on iPhone 7
- App quits as soon as details of problem are entered
- App doesn’t load
- App sits there and doesn’t load
- Notification badge bug persists
- App crashes too often
- App freezes when trying to open
- App crashes when you attempt to type in the REQUIRED fields
Requested features
11 requests- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode
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- Improve UI/UX
- Map out items like street lights and parks
- Improve location accuracy
- Update request status within the app
- Option to delete previously entered reports
- Notification badge fix
In-app purchases
Accela CRM
No in-app purchases
Philly 311
No in-app purchases
