Web Help Desk Mobile vs ServiceDesk Plus | On
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Web Help Desk Mobile
Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.
- SMS notifications for ticket creation
- SMS notifications for ticket updates
- Integration with SolarWinds Web Help Desk
- Real-time IT support alerts
- Mobile ticket management
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Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
ServiceDesk Plus | On
Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.
- Manage requests, approvals, and tasks
- Create and resolve tickets
- Add attachments and work logs
- Access solutions for common issues
- Scan assets via barcode/QR code
- Approve change requests
- Chat with end users
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Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. Additional features 1. Review and approve service requests and changes from your mobile device. 2. Receive real-time notifications on request assignments, replies, and approvals. 3. Chat with end users right from the app. 4. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
Screenshots
Verdict
The clearest difference is rating: ServiceDesk Plus | On at 4.8 against Web Help Desk Mobile's 1.4. Web Help Desk Mobile's advantage is iOS requirement (8.0 vs 16.0). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ServiceDesk Plus | On holds the better App Store score, 4.8 against 1.4. Both are backed by a comparable volume of ratings — 30 and 21 respectively. Written reviews point the same way: 13% of Web Help Desk Mobile's written reviews are positive against 16% of ServiceDesk Plus | On's.
Web Help Desk Mobile ships an update every 2 months, ServiceDesk Plus | On monthly. Both last shipped on October 23, 2026.
| Parameter | Web Help Desk Mobile | ServiceDesk Plus | On |
|---|---|---|
| Price | Free | Free |
| Rating | 1.4 (30 ratings) | 4.8 (21 ratings) — better |
| Positive reviews | 12.7% of reviews | 16.0% of reviews — better |
| Number of ratings | 30 — better | 21 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 8.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 7 MB | 52 MB |
| Age rating | 4+ | 4+ |
| Developer | SolarWinds Worldwide, LLC | Zoho Corporation |
Customer experience
Web Help Desk Mobile
ServiceDesk Plus | On
Bugs and requests
Web Help Desk Mobile
Not enough reviews yet to summarise bugs or requests.
ServiceDesk Plus | On
Reported bugs
20 issues- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)
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- Password field doesn't allow pasting
- Buttons cut off on iPhone 12 Pro and newer devices
- App incompatible with iPhone 14 Pro Max
- App doesn't work with iOS 13+ and iPhone 11+ screen formats
- Force closing on various device models
- Widget loading indefinitely
- Barcode scanner only works 1 in 10 times
- Subcategory dropdown not properly populated
- App signs out spontaneously
- Notifications sent for user's own actions
- Group assignment broken after updates
- Missing account element error on login
- Work log viewing causes crashes
- Null errors when opening tickets
- Random error messages appearing
Requested features
17 requests- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates
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- Global search across tickets
- Sort tickets by priority, due date, and other fields
- iPad universal app support
- Ability to edit more ticket fields (category, subcategory, group assignment)
- Access to Problems, Projects, and other modules
- Closure codes and FCR checkboxes
- Asset editing capabilities
- Barcode scanner improvements
- Task creation and closure from app
- Email signature support for replies
- Custom filter visibility
- Ability to create service requests as standard user
In-app purchases
Web Help Desk Mobile
No in-app purchases
ServiceDesk Plus | On
No in-app purchases
Questions
Is Web Help Desk Mobile free?
Is ServiceDesk Plus | On free?
Which has better reviews, Web Help Desk Mobile or ServiceDesk Plus | On?
Do Web Help Desk Mobile or ServiceDesk Plus | On have ads?
Which is updated more often, Web Help Desk Mobile or ServiceDesk Plus | On?
Other comparisons
