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Your everyday just got a whole lot easier. Even better banking has arrived. At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party… Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler. From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way. So go on. Get yourself up to date. Update now >> • Free to use, but providers may charge for download and usage • Use in accordance with local laws and check charges if using abroad • Use in accordance with our App terms and conditions • Use in accordance with Apple terms and conditions • This app may be withdrawn at any time, but we’ll always keep you in the loop.

New to our app? The Co-operative Bank mobile banking app is designed to keep things simple & secure, helping you complete your everyday banking tasks quickly. Benefits • Access & manage your finances anywhere, at any time • Quick & secure money transfers between your accounts & other people • Search your transactions & view your pending payments to find your incomings & outgoings Key features Enjoy secure, convenient & efficient banking at your fingertips • Quick & secure login with TouchID, FaceID or passnumber • Browse & search transactions on your current, savings & loan accounts • View your pending payments • Create & pay new payees • Pay, view & delete your saved payees • Transfer money between your accounts (including to your credit card) • View & delete your scheduled payments • Freeze and unfreeze your card securely 24/7 for extra peace of mind or if you’ve temporarily misplaced your card • View up to seven years of statements for current accounts, savings, ISAs & loans • Use our easy to navigate account dashboard to help to you with your daily banking tasks • Update your email address & phone number • Share your account details with your contacts • Switch your current account to us & access exclusive savings accounts • Use our mortgage calculator to check how quickly you could pay off your mortgage & how much interest you could save • Apply for some products directly • Find answers to your questions quickly on our help page Fraud protection The app also gives you additional protection from fraud. This is because we alert you of any account changes such as new device registration & if there are a change of details. We also have a fraud hub with a wide range of educational resources to help protect you from fraud. Make sure you always install the latest update to get the latest improvements & security measures. Logging in You’ll need your online banking username, password & 6-digit security code to log in. If you’re not registered for online banking, you can either do this by tapping 'Register for online banking' in the app, or register for online banking on our website. Device compatibility For security reasons, you’ll need to be using iOS 15 or above. You also will not be able to use the app if your device is jailbroken. If you are not able to update, you can log into online banking to access your accounts. Terms of use We collect non-personal user data to monitor how well the app works. For example, measuring how long you spend on a particular screen. We collect a limited amount of personal data to allow you to use the app, for fraud prevention purposes & to help us to fix problems & improve the app for everyone. Everyone is opted in to this feature. If you do not want us to process your personal data in this way, please delete the app. If you download the app, you consent to sharing how you use it. Find out more about how we use this in our Privacy Policy, available within the app. Important information We will not charge you for downloading or using the app. However, your mobile network provider may charge you for data use, depending on your tariff or contract. Contact your operator for details. You may also use this service when connected to a Wi-Fi network. Apple, Touch ID & FaceID are trademarks of Apple Inc. registered in the US & other countries. The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No: 121885). Registered office: 1 Balloon Street, Manchester, M4 4BE. Registered in England and Wales (Company No: 990937). Credit facilities are provided by The Co-operative Bank p.l.c. & are subject to status & our lending policy. The Bank reserves the right to decline any application for an account or credit facility.