BeyondTrust Rep Console vs QTrak

With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to: • Initiate a remote support session from an iOS device without requiring pre-installed software. • View a customer’s or employee’s screen and control their mouse and keyboard. • Work on multiple sessions simultaneously. • Chat with end-users and other reps within a session. • Invite other reps into a session to collaborate and resolve issues. Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.

If you are still using a clipboard, paper, and pen or a complicated package scanning solution to log your incoming express carrier deliveries you're going to want to try QTrak. By enhancing the iPhone and iPod cameras so they function as high-speed barcode readers that can recognize carrier barcodes, QTrak can quickly capture package-tracking information for all UPS, Fedex, USPS, and DHL shipments. Using the application the item can then be routed and if required an email or text message sent to notify the recipient. The entire receiving process takes less than 10 seconds. At the point of delivery the recipient signs for the package(s) directly on the iPhone or iPod. All receiving and delivery data including a digital image of the signature is transferred in real time via the iPhone 3G connection or the users wireless network to a secure cloud database that is accessed via a web portal. Managers using the QTrak website can search for item delivery detail and quickly retrieve detailed package history including who received the package, what time it was received, who delivered it, what time it was delivered, who signed for it, and an image of their signature. This information can be emailed to or accessed directly by authorized individuals. Organizations benefiting from QTrak’s technology include, mail and receiving centers, college and university housing departments, and residential building managers, Mailbox / Pack & Ship Stores. QTrak is available on a 30 day free trial for existing iPhones, iPod5, iPad, and iPad Mini users. For more information visit us on the web or call 1-877-QTrak11 (877-787-2511).