RequestIndy vs Republic Services
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RequestIndy
Easily report non-emergency issues and request City services in Indianapolis. Submit requests for potholes, missed trash, and more, directly to the departments that can resolve them. Track the status of your submitted requests anytime.
- Request non-emergency City services
- Report issues like potholes and missed trash
- Submit over 30 common service requests
- Integrated with City department systems
- Check status of submitted requests
- Available 24/7
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RequestIndy is an exciting tool from the City of Indianapolis’ Mayor’s Action Center that allows our citizens to request non-emergency City services and report issues such as potholes, missed trash collection, and stray animals. Currently, RequestIndy can be used to enter more than 30 of the most commonly requested services. RequestIndy is fully-integrated with the City’s enterprise-wide service systems for each City department so requests are routed directly to the folks who can resolve the issue. RequestIndy is available 24 hours a day, 7 days a week to allow citizens to make these requests at their convenience. RequestIndy may also be used to check the status of previously submitted requests.
Republic Services
Manage your waste and recycling services conveniently from your mobile device. Pay bills, schedule pickups, view service schedules, and receive important alerts. It simplifies account management for all your waste and recycling needs.
- Pay bills
- Schedule pickups
- View service schedule
- Receive alerts
- Report missed pickup
- Manage account 24/7
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Do more with the touch of a button with the Republic Services app. With the Republic Services app, you can access all of your account management features. Anytime. Anywhere.: - Pay your bill - Schedule a pickup - View your service schedule - Receive weather and service-related alerts - Find new products - Report a missed pickup - Repair a container - Access your account 24/7 - Sign up for holiday schedule reminders - Rate your service New to Republic Services? Signing up is easy and free. To register all you need to get started is your service address. (To get access to all of the features of the app please have your account number accessible which is located on the front of your Republic Services bill.) Already registered on RepublicServices.com? Download the app and login today. The Republic Services app is one tool to simplify all your recycling, waste & account management needs.
Screenshots
Verdict
The clearest difference is rating: Republic Services at 4.2 against RequestIndy's 1.7. Republic Services also leads on update cadence (every 2 months vs every 15 months) and ratings volume (3.3K vs 51). RequestIndy's advantage is review sentiment (23% vs 10%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Republic Services holds the better App Store score, 4.2 against 1.7. That said, the two scores are not equally well evidenced: Republic Services has 3.3K ratings behind it against 51, so its average is the more settled of the two. Written reviews complicate that: 23% of RequestIndy's written reviews are positive against 10% of Republic Services's, so the app with the better star average is not the one people write more warmly about.
RequestIndy ships an update every 15 months, Republic Services every 2 months. The most recent releases landed on October 15, 2026 and October 17, 2026 respectively.
| Parameter | RequestIndy | Republic Services |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (51 ratings) | 4.2 (3.3K ratings) — better |
| Positive reviews | 23.0% of reviews — better | 10.3% of reviews |
| Number of ratings | 51 | 3.3K — better |
| Update frequency | Every 15 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 15.0 — better |
| Further details — not scored | ||
| Size | 75 MB | 31 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Indianapolis | Republic Services, Inc. |
Customer experience
RequestIndy
Republic Services
User reviews
RequestIndy
From 51 App Store ratingsWhat we love
- 👍 App exists for serious complaints
- 👍 Functional and addresses requests
- 👍 Good idea for citizen connection
- 👍 Easy to use map feature
- 👍 Quick resolution of reported issues
Room to improve
- 👎 Low completion rate for requests
- 👎 Ineffective and hard to navigate
- 👎 Constantly freezing and not opening
- 👎 Limited reporting options
- 👎 App doesn't load
Republic Services
From 3.3K App Store ratingsWhat we love
- 🚀 Fast service
- 👍 Convenient app
- 🚀 Quick to use
Room to improve
- 🐛 Frequent crashes
- 🐛 Login issues
- 🐛 Unreliable app
- 🐛 Glitchy updates
- 🐛 Unresponsive app
Bugs and requests
RequestIndy
Reported bugs
31 issues- App is constantly freezing
- App doesn't open
- App doesn't load
- App displays splash screen and nothing loads
- Road marked as private for pothole reporting
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- Requests stall at address lookup
- Endless search for address
- Password reset link doesn't work
- Location services errors
- Unable to pinpoint an address
- Unable to type or search for an address
- App errors out when reporting issues
- App doesn't allow picture uploads
- App crashes when trying to submit a report
- Anonymous submissions no longer allowed
- App doesn't locate an address
- Photo upload feature doesn't work
- No request options appear
- Blank menu
- App closes when verifying address
- App closes after entering property address
- Map clicks say invalid address
- No address found for middle of road
- Comments section doesn't show cursor
- App crashes on missed trash pickup
- No links or options in common requests
- App crashes when trying to put address in
- App crashes when verifying address
- App quits when verifying address
- App crashes when selecting 'create request'
- App crashes every time searching for a report
Requested features
11 requests- Persistent login
- Email or SMS updates on request resolution
- Ability to report graffiti
- Option to report occupied housing violations
- Show SR# on details tab
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- History of submitted service requests
- Closure comments visible on the app
- Easier pothole reporting when stopped
- GPS for reporting issues in the middle of the road
- Dark mode option
- Advanced analytics dashboard
Republic Services
Reported bugs
4 issues- App crashes on launch
- Login issues and verification problems
- Inaccurate pickup schedule information
- Inability to link or unlink accounts
Requested features
4 requests- Accurate pickup schedule integration
- Reliable push notifications for pickup reminders
- Seamless website and app integration
- Improved account management features
In-app purchases
RequestIndy
No in-app purchases
Republic Services
No in-app purchases
