Reliance Matrix vs Now Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Reliance Matrix
Manage your time away from work with this absence solution. Easily file and view claims, report absences, upload documents, and sign them digitally. Access important claim information and provide feedback through surveys.
- File new claims
- View claim details
- Report intermittent absences
- Upload and download documents
- Digitally sign documents
- View claim text messages
- Complete surveys
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Reliance Matrix delivers technology driven absence solutions that allow employees to manage time away from work. The Reliance Matrix mobile application is exclusively for the use of Reliance Matrix clients and their employees. The primary focus of our mobile application is to provide employees with easy access to relevant information, 24/7/365. Key Features 1. File a Claim - Initiate a new claim directly through the app, ensuring a smooth and convenient process. 2. View Claim Details - Complete information on each claim is readily accessible, allowing users to review all relevant data at a glance. 3. Report Intermittent Absences - Report any intermittent absences promptly, ensuring accurate and timely updates to your file. 4. Upload and Download Documents - Employees can upload necessary documents directly through the app. Similarly, they can download letters, files, and forms. 5. Sign Documents - The app streamlines the signing process by enabling digital signatures, reducing the need for physical paperwork. 6. View Text Messages - Users can view important text messages related to their claims. 7. Complete Surveys - Employees can participate in intake and closed claim surveys, helping Reliance Matrix gather key feedback and continuously improve services.
Now Mobile
Streamline work processes for employees by providing a single mobile interface to request services and find information from various departments like IT, HR, and Facilities. It simplifies complex backend operations, allowing users to get tasks done efficiently from anywhere.
- Request IT services (laptop, password reset)
- Book conference rooms and set up workspaces
- Request corporate credit cards
- Manage onboarding documents
- Access HR policies and update profiles
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Now Mobile allows pre-hires, new hires, and employees to find answers and get stuff done across IT, HR, Facilities, Finance, Legal and other departments, all from a modern mobile app powered by the Now Platform®. Examples of things you can do in the app: • IT: Request a laptop or a reset password • Facilities: Set up a new workspace or book a conference room • Finance: Request a corporate credit card • Legal: Have a new vendor sign an NDA or a new hire sign an onboarding document • HR: Create or update a profile or check the vacation policy Powered by the Now Platform®, you can deliver the right digital experiences to your employees from anywhere. With Now Mobile, you can manage workflows across multiple departments and systems, hiding the complexity of backend processes. New hires and employees do not have to know which departments are involved in any given process. NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Screenshots
Verdict
Reliance Matrix and Now Mobile both sit at 4.6 stars, but that hides the real split: 68% of Now Mobile's written reviews are positive against 35% of Reliance Matrix's. Reliance Matrix's advantage is iOS requirement (13.0 vs 18.0). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for Reliance Matrix against 4.7 for Now Mobile. Both are backed by a comparable volume of ratings — 4K and 2.3K respectively. Written reviews are what separate them: 35% of Reliance Matrix's written reviews are positive against 68% of Now Mobile's.
Reliance Matrix ships an update every 3 weeks, Now Mobile every 2 weeks. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.
| Parameter | Reliance Matrix | Now Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (4K ratings) | 4.7 (2.3K ratings) — better |
| Positive reviews | 35.2% of reviews | 67.7% of reviews — better |
| Number of ratings | 4K — better | 2.3K |
| Update frequency | Every 3 weeks | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 32 MB | 140 MB |
| Age rating | 4+ | 4+ |
| Developer | Matrix Absence Management Inc | ServiceNow |
Customer experience
Reliance Matrix
Now Mobile
User reviews
Reliance Matrix
From 4K App Store ratingsWhat we love
- 🚀 Easy to use
- 💡 Convenient for reporting time off
- 👍 User-friendly interface
- 🚀 Helpful staff
Room to improve
- 🐛 Buggy and unreliable
- 🤯 Frustrating experience
- 🤔 Lacks important functionality
- 🤬 Poor customer service
- 🙄 Confusing and unintuitive
Now Mobile
From 2.3K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 User-friendly interface
- 🚀 Convenient for work
- 👍 Helpful for employees
- 🚀 Efficient and effective
Room to improve
- 🐛 Crashes and freezes
- 🔒 Security concerns
- 👎 Poor mobile experience
- 👎 Not user-friendly
- 👎 Difficult to navigate
Bugs and requests
Reliance Matrix
Reported bugs
4 issues- Login issues and service unavailability
- Inconsistent behavior after app updates
- Problems uploading photos and documents
- Disappearing claim history and information
Requested features
4 requests- Improve document upload functionality
- Add ability to view and manage claims directly in the app
- Implement Face ID/Touch ID login
- Provide more detailed claim status information
Now Mobile
Reported bugs
4 issues- Notification badge count not clearing
- Frequent log-out issues
- Inability to see all open cases
- Inconsistent performance and loading times
Requested features
5 requests- Add search by store to view open cases
- Improve resizing and accessibility on mobile
- Allow profile picture changes
- Provide more service operations features
- Implement auto-save functionality
In-app purchases
Reliance Matrix
No in-app purchases
Now Mobile
No in-app purchases
Questions
Is Reliance Matrix free?
Is Now Mobile free?
Which has better reviews, Reliance Matrix or Now Mobile?
Do Reliance Matrix or Now Mobile have ads?
Which is updated more often, Reliance Matrix or Now Mobile?
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