Comparison

Zendesk Sell vs Copper CRM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Sell

This sales productivity platform offers a cutting-edge mobile experience for sales teams. It provides essential CRM features alongside mobile-specific tools like communication tracking, email templates with notifications, and geolocation for efficient sales management on the go.

Highlights
  • Communication tracking
  • Email templates with view notifications
  • Geolocation for nearby customers
  • Automatic call logging
  • Mobile reporting
  • Offline access
  • Real-time lead notifications
Read full description

Zendesk Sell is a sales productivity platform that blends usability and intelligence to give you a cutting edge mobile sales experience. Sell not only provides everything that you and your sales team would ever need from a sales app, but also goes above and beyond by adding mobile sales productivity features like communication tracking, email templates with view notifications, geolocation and mobile reporting. With the top rated Sell mobile apps for iPad and iPhone, your sales team will have access to everything they need to be efficient and effective, right in the palm of their hand. Sell provides a fast and secure communication tool that gives you complete pipeline visibility of your team. With a highly usable interface, offline access, and the ability to sync to all of your devices including the web application, Sell is the perfect tool for effectively managing your sales team. The Sell iPhone and iPad apps not only includes amazing mobile features; they include features that translate to providing a great mobile sales experience. In addition to providing a core sales app that includes all of your customer relations management needs, Sell also provides: --MOBILE SALES PRODUCTIVITY-- • Geolocation to view all of your nearby customers on a native map • Email templates for quick, personalized communication • Email view notifications so you know when a message has been opened • Automatic call logging and call outcome tracking • Smart list integration to view your existing smart lists directly on your phone, taking the latest Sell technology with you everywhere • Communication tracking complete with sync functionality --INTELLIGENCE-- • Receive a real-time notification when critical leads, contacts and deals are updated rather than waiting to find out at the weekly sales meeting. • Reporting functionality with a beautifully clear user interface, so that you can see your sales funnel from any angle, and customize the information displayed so that it caters to your needs. Sell is the leading mobile sales app for high performance sales teams on the road. --THE BENEFITS ARE CLEAR-- Why Reps love Sell: -Email templates and view notifications -Auto call logging -Visualize leads, contacts and deals on a map with geolocation Why Managers love Sell: -Complete pipeline visibility for field reps -On the go reporting -Real-time notifications Sell doesn't just get the job done. It provides an experience that makes you productive anytime, anywhere. Download the Zendesk Sell app now for a powerful and intelligent mobile sales experience.

About

Copper CRM

This app streamlines your sales process and project management by integrating directly with Google Workspace. It automatically pulls in contact information and email conversations, allowing you to manage leads, track deals, and deliver projects visually from your mobile device.

Highlights
  • Google Workspace Integration (Gmail, Calendar, Drive)
  • Visual Sales Pipelines
  • Automated Workflows
  • Contact and Activity Logging
  • Business Card Scanning
  • Voice-to-Text Activity Logging
  • Project Management
Features
Read full description

Copper CRM helps you connect with leads, win deals, deliver projects and create repeat clients. It’s the CRM made for Google Workspace, so it pulls in contact information and email conversations, and layers on productivity tools. Copper helps you manage your entire sales process and projects using visual pipelines right from your iPhone, so you can bring Copper anywhere your business takes you. • You can try Copper CRM for free with our 14-day trial—no credit card required. • Copper for iPhone is designed as a companion to the Copper web app. Highlights: • CRM for Google—Syncs with Gmail, Contacts, Calendar, Docs, Sheets, Slides and Google Drive. • Access all customer data, log calls and text messages, and add meeting notes so every interaction is tracked.  • Manage opportunities and projects in a visual pipeline. Easily sort, filter and track updates to keep deals and projects moving forward. • Scan business cards at meetings and events to easily add new contacts • Save time by speaking into your phone to log activities and notes – no typing needed. Features & Benefits: Native G Suite Integration 
Copper CRM is seamlessly integrated with Google Workspace, so you can access your CRM where you already work—your Gmail, Google Calendar, and Google Drive. Automated Workflows 
Capture website form fills and reply instantly to set up your first meeting. Automatically send follow up emails when you move an opportunity or project to the next stage in your process. Insights across the entire customer journey
 With advanced reporting, dashboards, project management and customizable pipelines, you will have real-time analytics to help you deliver client projects and exceed expectations. Get up and running in days, not months 
Connect your team’s Gmail accounts first. Copper then pulls in contact information and email conversations. Connect the tools you’re already using 
Copper’s powerful integrations seamlessly connect with your favorite tools to bring in even more customer information.

Screenshots

Zendesk Sell4 screens
Copper CRM4 screens

Verdict

The call

The clearest difference is in-app purchases: Copper CRM at none against Zendesk Sell's 1. Copper CRM also leads on update cadence (every 3 weeks vs every 3 months). Zendesk Sell's advantage is ratings volume (1.6K vs 446) and iOS requirement (13.0 vs 15.0). On price, rating, review sentiment and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Zendesk Sell sells 1 one-off in-app purchase. Copper CRM asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.6 for Zendesk Sell against 4.7 for Copper CRM. Both are backed by a comparable volume of ratings — 1.6K and 446 respectively. Written reviews are what separate them: 80% of Zendesk Sell's written reviews are positive against 82% of Copper CRM's.

UpkeepUpdate frequency

Zendesk Sell ships an update every 3 months, Copper CRM every 3 weeks. The most recent releases landed on November 10, 2026 and November 6, 2026 respectively.

Scorecard4 real differences · 6 level
Zendesk Sell versus Copper CRM: the parameters behind the verdict, then further details
ParameterZendesk SellCopper CRM
PriceFreeFree
Rating4.6 (1.6K ratings)4.7 (446 ratings) — better
Positive reviews80.4% of reviews82.3% of reviews — better
Number of ratings1.6K — better446
Update frequencyEvery 3 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFreemium
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS13.0 — better15.0
Further details — not scored
Size91 MB82 MB
Age rating4+4+
DeveloperFuture SimpleCopper CRM, Inc.

Customer experience

Zendesk Sell

All ratings1,566 ratings
Positive90.9%
Neutral3.6%
Negative5.5%
Written reviews230 reviews
Positive80.4%
Neutral4.8%
Negative14.8%

Copper CRM

All ratings446 ratings
Positive95.3%
Neutral2.5%
Negative2.2%
Written reviews96 reviews
Positive82.3%
Neutral4.2%
Negative13.5%

User reviews

Zendesk Sell

From 1.6K App Store ratings

What we love

  • 🚀 Powerful CRM features
  • 👍 Intuitive and user-friendly
  • 🗓️ Helpful calendar and task management
  • 💻 Seamless cross-platform experience
  • 🤝 Great for small businesses

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🔍 Weak search functionality
  • 📧 Email integration issues
  • 💰 Pricing concerns after free plan
  • 🕰️ Sync delays and data loss

Copper CRM

From 446 App Store ratings

What we love

  • 👍 Intuitive and easy to use
  • 🚀 Seamless integration with G Suite
  • 💡 Automated data retrieval and contact creation
  • 🔒 Secure and reliable
  • 📈 Powerful features for managing contacts, opportunities, and tasks

Room to improve

  • 🐛 Buggy mobile app with sync and performance issues
  • 💰 Expensive pricing, especially for advanced features
  • 🔍 Limited customization options
  • 📱 Lacking key mobile functionality compared to desktop version
  • 🔁 Confusing billing and cancellation policies

Bugs and requests

Zendesk Sell

Reported bugs

5 issues
  • Leads not syncing properly
  • Deals disappearing from the app
  • White screen on app launch
  • Signature issues in email integration
  • Inconsistent call and text logs

Requested features

5 requests
  • Customizable sales pipelines
  • Advanced reporting and analytics
  • Improved mobile app performance
  • Better email and calendar integration
  • Ability to edit user-defined fields

Copper CRM

Reported bugs

5 issues
  • Frequent app crashes and freezes
  • Sync issues between mobile and desktop versions
  • Notifications that cannot be dismissed
  • Inability to edit or delete certain data
  • Compatibility problems with older devices

Requested features

5 requests
  • Improved mobile app with better usability and stability
  • More customization options for tasks, filters, and views
  • Better integration with other business tools and platforms
  • Enhanced reporting and analytics capabilities
  • Streamlined lead management and conversion workflows

In-app purchases

1 purchases

Zendesk Sell

One-time1
  • Voice Credit$4.99
None

Copper CRM

No in-app purchases

Questions

Is Zendesk Sell free?
Zendesk Sell is free to download, with in-app purchases available.
Is Copper CRM free?
Copper CRM is free to download, with no in-app purchases.
Which has better reviews, Zendesk Sell or Copper CRM?
Copper CRM is rated higher. Zendesk Sell averages 4.6 out of 5 from 1.6K ratings, while Copper CRM averages 4.7 from 446 ratings.
Do Zendesk Sell or Copper CRM have ads?
Neither Zendesk Sell nor Copper CRM shows ads.
Which is updated more often, Zendesk Sell or Copper CRM?
Zendesk Sell ships an update every 3 months, and Copper CRM every 3 weeks. Most recently, Zendesk Sell was updated on November 10, 2026 and Copper CRM on November 6, 2026.

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