Copper CRM User Reviews

Customer Experience

Positive experience82.3% of reviews
Neutral4.2% of reviews
Negative experience13.5% of reviews

~ Based on 96 written reviews from the US App Store.

What users say

Is Copper CRM Safe?

Copper CRM appears safe based on user ratings. AppsHunter Safety Score for Copper CRM is 93/100.

This assessment is based on 447 user ratings, with an App Store average of 4.7/5.

Safety Analysis

95.3% of ratings point to a safe experience
2.5% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 447 App Store ratings for Copper CRM.

Is Copper CRM Legit?

Copper CRM appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Copper CRM is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Cheap and not good

Lots of bugs, limited features. Issues never get followed up or resolved

A horrible app

Our sales guy picked Copper and the mobile app is terrible. It’s so clearly a web app!

I couldn’t even send an email without it constantly presenting the paste popup.

Please rebuild the app using a native UI toolkit and not some terrible web tech.

Keeps me on track

Love Copper. It’s so easy to organise and stay on top of my contacts.

A lot of cool new features in the app in recent releases as well! Keep them coming!

Warning Before Use

Copper is a decent product. It allows you to manually log all of your calls, texts and so forth and it tracks your emails. Nothing that should come as a surprise as the vast majority of CRM’s do this today.

What is unique is their billing and cancellation policy. If you sign up for 1 month you are being locked into one year without any notice or notification. Even though I spoke with a representative named Oliver who said they would let me get out of my agreement, copper continues to bill me.

If you try to cancel or request support… there is none… As a military veteran, I am very disappointed that a product that claims to look after people would do such a thing.

If the situation changes I will update my review
Show more

El mejor crm para google

Solo puedo decir que nos encanta. Esperamos crecer nuestra empresa con Copper como nuestro CRM.

Careful

Copper will keep charging you after you cancel, will not send you a legitimate confirmation.

Amazing

Just amazing software, help, integrations, support, price and ease of use. Thanks copper! Awesome name by the way!

There’s no way to email multiple leads on mobile

It seems like you can only email one at a time

錯誤代碼 400: admin_policy_enforced

錯誤代碼 400: admin_policy_enforced
Open the Device Policy app to continue

So easy to use!

Finally, a CRM that is EASY TO USE! My employees and I actually keep track of our sales, client notes and more with this easy to use...not to mention....affordable platform. Keep up the good work Copper!

Response from developer

These are the reviews we pine for. 😍 We appreciate the feedback!

Best CRM!

Having used and been subjected to every CRM out there, including the ubiquitous Salesforce, Copper is a godsend. Simple, intuitive and flexible. Support is also first class.

Does the job

The CRM does everything I need it to for a small business. I like the upgrades that keep coming and the minimal cost involved in running my day to day operation.

Great app

Has all the features I am looking for. Does what it says it does. All my info in one place.

Finally, PROPER CRM software

Copper as a whole has impressed me every step of the way: from it’s workflow setup, email integration, mobile app, and staffed support - it’s truly the best.

Great for many types of businesses! 👍

Great promise

Integration with Gmail is brilliant. Task functionality needs to be improved. Takes too long to add tasks.

Bug

Cannot link person record with the opportunity records in the mobile app.

SO EASY TO USE. However lacks integrations & Mobile Use

They finally fixed propsperworks I was an early adopter and it was the same old non-sense just made by Google.

Now Copper has an automated data retrieval tool which will auto create accounts and allow you to focus on leads and opportunities in a straight forward UI.

Unlike in Salesforce + Yesware the process of adding a contact or lead for a new account takes about 20 minutes alone 30min if you look up the address, URLs and phone numbers. Copper cuts that down to seconds.

However there is no good integration with an email client meaning you have to jump back and forth from the COPPER APP and your mail client — it says there is a copper mail client I have yet to see it but I could be missing it..
Show more

Basically good CRM especially for Gsuite users

Still a few quirks in the iOS app but overall very solid.
I am writing the review in hopes that the app will not ask me for the 1000th time if I am enjoying using it. OK fine so I enjoy it now lets hope I don’t have to see it on the home screen every time I launch the app.

They are very proud of the system which can capture contact info from inbound emails but its unreliable. Unfortunate as that’s a major selling point.

App also logs you off whenever it seems to feel like it.
A little annoying when you have to log on again on the iOS app. If I am looking up a contact I don’t need to be bogged down with logging on again. I asked them Devs. about it and they said its normal. I asked why but haven’t received a response yet.

I am using both Copper and Zendesk Sell which used to be Base CRM. Zendesk sell has the better interface for mobile.
It synchronizes to the phone so if you are out and about with no internet then you can still find a number.

So; four stars for Copper and hopefully the program won’t keep asking me if I like it. :)
Show more

all the mark of the BIg CRM at 1/2 the price

This great we have use Copper for 18 months now. Replace SF for us because it was more cost effective and had a great integration with Gmail. I have to say I really like the service at Copper all the staff is awesome

El mejor CRM

Sin dudas Copper es el mejor CRM que he utilizado integrado a G Suite. Ha facilitado mucho el seguimiento de las oportunidades ya que no es necesario estar copiando y pegando correos, documentos, etc. Si creo que el precio debe ser menor en el caso de emprendedores con menos de 10 ejecutivos comerciales. 5 estrellas merecidas!!
Show more