Sentara MyChart vs MYIO
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Sentara MyChart
Securely access and manage your health information, communicate with your care team, and schedule appointments. View test results, pay bills, and receive important updates. Connect with your healthcare provider conveniently from your device.
- Communicate with care team
- Review health information
- Schedule appointments
- View After Visit Summaries
- Pay medical bills
- Receive push notifications
- Connect to Apple Health
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Sentara MyChart provides you access to your health information and helps you conveniently, and securely, manage care for yourself and your family members. With Sentara MyChart you can: · Communicate with your care team. · Review test results, medications, immunization history, and other health information. · Schedule and manage appointments, including in-person visits and video visits. · View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. · View and pay your medical bills. · Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. · Connect your Sentara account to Apple Health to pull health-related data from your device into the Sentara app To access Sentara MyChart, you must first create a Sentara account. To sign up for an account, visit Sentara.com or download the app and click on Sign Up. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your Sentara username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in Sentara MyChart. Have feedback, or need assistance creating your Sentara account? Email us at mychart_support@sentara.com.
MYIO
Manage your behavioral health information and care with this patient portal. Update personal details, set communication preferences, review statements, and pay balances. Access is granted through your mental health provider.
- Update personal and contact details
- Set communication preferences
- Review statements
- Pay balances
- Receive reminders and messages
- Enable push notifications
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MYIO Behavioral Health Portal puts you in command of your behavioral health information, helping you manage your care. MYIO serves as a patient portal, enabling you to: - Update personal and contact details - Set communication preferences with your mental health provider - Review statements - Easily pay balances To access MYIO, request an account through your mental health provider. To set up your account, download the MYIO app and enter the access code sent from your mental health provider via SMS. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in MYIO.
Screenshots
Verdict
Sentara MyChart and MYIO both sit at 4.7 stars, but that hides the real split: 52% of Sentara MyChart's written reviews are positive against 30% of MYIO's. MYIO's advantage is chart position (#87 vs unranked) and iOS requirement (15.0 vs 18.0). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for Sentara MyChart against 4.8 for MYIO. Both are backed by a comparable volume of ratings — 16K and 26K respectively. Written reviews are what separate them: 52% of Sentara MyChart's written reviews are positive against 30% of MYIO's.
Sentara MyChart ships an update every 2 months, MYIO monthly. The most recent releases landed on October 25, 2026 and October 26, 2026 respectively.
| Parameter | Sentara MyChart | MYIO |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (16K ratings) | 4.8 (26K ratings) — better |
| Positive reviews | 52.5% of reviews — better | 29.6% of reviews |
| Number of ratings | 16K | 26K — better |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #87 — better |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPod |
| Requires iOS | 18.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 177 MB | 54 MB |
| Age rating | 17+ | 12+ |
| Developer | Sentara Healthcare | Valant Medical Solutions, Inc |
Customer experience
Sentara MyChart
MYIO
User reviews
Sentara MyChart
From 16K App Store ratingsWhat we love
- 🚀 Convenient access to medical information
- 👍 Easy to use and navigate
- 🚀 Quick access to test results
- 👍 Helpful for managing healthcare
- 🚀 Responsive communication with providers
Room to improve
- 🐛 Frequent app crashes and login issues
- 🔍 Difficulty finding and accessing certain features
- 🤔 Outdated or incomplete information
- 🤔 Limited functionality compared to website version
- 🤔 Frustrating user experience at times
MYIO
From 26K App Store ratingsWhat we love
- 👍 Seamless intake process
- 🚀 Excellent video call quality
- 💡 Useful appointment scheduling
Room to improve
- 🐛 Frequent login issues
- 👎 Unreliable messaging system
- 🤯 Frustrating user interface
- 🔒 Privacy concerns with personal data collection
- 🔋 Drains device battery quickly
Bugs and requests
Sentara MyChart
Reported bugs
4 issues- Login process frequently broken or unreliable
- Inconsistent performance and app stability issues
- Inability to access or view certain medical records
- Syncing problems between app and website versions
Requested features
5 requests- Ability to edit personal information and medical history
- Improved messaging and communication with providers
- More intuitive navigation and organization of features
- Seamless integration with other healthcare apps and devices
- Enhanced security measures like two-factor authentication
MYIO
Reported bugs
4 issues- White screen on app launch
- Inability to log in with saved credentials
- Inconsistent behavior when updating payment information
- Video and audio issues during telehealth sessions
Requested features
4 requests- Add push notifications for messages and appointments
- Improve mobile optimization and support for tablets
- Integrate with calendar apps for easier scheduling
- Provide more transparency around data usage and privacy
In-app purchases
Sentara MyChart
No in-app purchases
MYIO
No in-app purchases
Questions
Is Sentara MyChart free?
Is MYIO free?
Which has better reviews, Sentara MyChart or MYIO?
Do Sentara MyChart or MYIO have ads?
Which is updated more often, Sentara MyChart or MYIO?
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