Comparison

Sentara MyChart vs MYIO

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Sentara MyChart

Securely access and manage your health information, communicate with your care team, and schedule appointments. View test results, pay bills, and receive important updates. Connect with your healthcare provider conveniently from your device.

Highlights
  • Communicate with care team
  • Review health information
  • Schedule appointments
  • View After Visit Summaries
  • Pay medical bills
  • Receive push notifications
  • Connect to Apple Health
Features
Read full description

Sentara MyChart provides you access to your health information and helps you conveniently, and securely, manage care for yourself and your family members. With Sentara MyChart you can: · Communicate with your care team. · Review test results, medications, immunization history, and other health information. · Schedule and manage appointments, including in-person visits and video visits. · View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. · View and pay your medical bills. · Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. · Connect your Sentara account to Apple Health to pull health-related data from your device into the Sentara app To access Sentara MyChart, you must first create a Sentara account. To sign up for an account, visit Sentara.com or download the app and click on Sign Up. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your Sentara username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in Sentara MyChart. Have feedback, or need assistance creating your Sentara account? Email us at mychart_support@sentara.com.

About

MYIO

Manage your behavioral health information and care with this patient portal. Update personal details, set communication preferences, review statements, and pay balances. Access is granted through your mental health provider.

Highlights
  • Update personal and contact details
  • Set communication preferences
  • Review statements
  • Pay balances
  • Receive reminders and messages
  • Enable push notifications
Features
Currently charting
Read full description

MYIO Behavioral Health Portal puts you in command of your behavioral health information, helping you manage your care. MYIO serves as a patient portal, enabling you to: - Update personal and contact details - Set communication preferences with your mental health provider - Review statements - Easily pay balances To access MYIO, request an account through your mental health provider. To set up your account, download the MYIO app and enter the access code sent from your mental health provider via SMS. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in MYIO.

Screenshots

Sentara MyChart4 screens
MYIO4 screens

Verdict

The call

Sentara MyChart and MYIO both sit at 4.7 stars, but that hides the real split: 52% of Sentara MyChart's written reviews are positive against 30% of MYIO's. MYIO's advantage is chart position (#87 vs unranked) and iOS requirement (15.0 vs 18.0). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for Sentara MyChart against 4.8 for MYIO. Both are backed by a comparable volume of ratings — 16K and 26K respectively. Written reviews are what separate them: 52% of Sentara MyChart's written reviews are positive against 30% of MYIO's.

UpkeepUpdate frequency

Sentara MyChart ships an update every 2 months, MYIO monthly. The most recent releases landed on October 25, 2026 and October 26, 2026 respectively.

Scorecard3 real differences · 8 level
Sentara MyChart versus MYIO: the parameters behind the verdict, then further details
ParameterSentara MyChartMYIO
PriceFreeFree
Rating4.7 (16K ratings)4.8 (26K ratings) — better
Positive reviews52.5% of reviews — better29.6% of reviews
Number of ratings16K26K — better
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank—#87 — better
DevicesiPhone, iPad, Apple Watch — betteriPhone, iPod
Requires iOS18.015.0 — better
Further details — not scored
Size177 MB54 MB
Age rating17+12+
DeveloperSentara HealthcareValant Medical Solutions, Inc

Customer experience

Sentara MyChart

All ratings14,568 ratings
Positive93.0%
Neutral2.9%
Negative4.2%
Written reviews282 reviews
Positive52.5%
Neutral10.6%
Negative36.9%

MYIO

All ratings25,549 ratings
Positive96.1%
Neutral2.2%
Negative1.7%
Written reviews307 reviews
Positive29.6%
Neutral4.9%
Negative65.5%

User reviews

Sentara MyChart

From 16K App Store ratings

What we love

  • 🚀 Convenient access to medical information
  • 👍 Easy to use and navigate
  • 🚀 Quick access to test results
  • 👍 Helpful for managing healthcare
  • 🚀 Responsive communication with providers

Room to improve

  • 🐛 Frequent app crashes and login issues
  • 🔍 Difficulty finding and accessing certain features
  • 🤔 Outdated or incomplete information
  • 🤔 Limited functionality compared to website version
  • 🤔 Frustrating user experience at times

MYIO

From 26K App Store ratings

What we love

  • 👍 Seamless intake process
  • 🚀 Excellent video call quality
  • 💡 Useful appointment scheduling

Room to improve

  • 🐛 Frequent login issues
  • 👎 Unreliable messaging system
  • 🤯 Frustrating user interface
  • 🔒 Privacy concerns with personal data collection
  • 🔋 Drains device battery quickly

Bugs and requests

Sentara MyChart

Reported bugs

4 issues
  • Login process frequently broken or unreliable
  • Inconsistent performance and app stability issues
  • Inability to access or view certain medical records
  • Syncing problems between app and website versions

Requested features

5 requests
  • Ability to edit personal information and medical history
  • Improved messaging and communication with providers
  • More intuitive navigation and organization of features
  • Seamless integration with other healthcare apps and devices
  • Enhanced security measures like two-factor authentication

MYIO

Reported bugs

4 issues
  • White screen on app launch
  • Inability to log in with saved credentials
  • Inconsistent behavior when updating payment information
  • Video and audio issues during telehealth sessions

Requested features

4 requests
  • Add push notifications for messages and appointments
  • Improve mobile optimization and support for tablets
  • Integrate with calendar apps for easier scheduling
  • Provide more transparency around data usage and privacy

In-app purchases

None

Sentara MyChart

No in-app purchases

None

MYIO

No in-app purchases

Questions

Is Sentara MyChart free?
Sentara MyChart is free to download, with no in-app purchases.
Is MYIO free?
MYIO is free to download, with no in-app purchases.
Which has better reviews, Sentara MyChart or MYIO?
MYIO is rated higher. Sentara MyChart averages 4.7 out of 5 from 16K ratings, while MYIO averages 4.8 from 26K ratings.
Do Sentara MyChart or MYIO have ads?
Neither Sentara MyChart nor MYIO shows ads.
Which is updated more often, Sentara MyChart or MYIO?
Sentara MyChart ships an update every 2 months, and MYIO monthly. Most recently, Sentara MyChart was updated on October 25, 2026 and MYIO on October 26, 2026.

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