Sentara MyChart vs Inova
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Sentara MyChart
Securely access and manage your health information, communicate with your care team, and schedule appointments. View test results, pay bills, and receive important updates. Connect with your healthcare provider conveniently from your device.
- Communicate with care team
- Review health information
- Schedule appointments
- View After Visit Summaries
- Pay medical bills
- Receive push notifications
- Connect to Apple Health
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Sentara MyChart provides you access to your health information and helps you conveniently, and securely, manage care for yourself and your family members. With Sentara MyChart you can: · Communicate with your care team. · Review test results, medications, immunization history, and other health information. · Schedule and manage appointments, including in-person visits and video visits. · View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. · View and pay your medical bills. · Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. · Connect your Sentara account to Apple Health to pull health-related data from your device into the Sentara app To access Sentara MyChart, you must first create a Sentara account. To sign up for an account, visit Sentara.com or download the app and click on Sign Up. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your Sentara username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in Sentara MyChart. Have feedback, or need assistance creating your Sentara account? Email us at mychart_support@sentara.com.
Inova
Access your medical records, schedule appointments, and complete check-in for virtual or in-person visits. Find directions to Inova facilities and communicate securely with your healthcare providers.
- Access MyChart medical records
- eCheck-in for appointments
- Request medical appointments
- View test results
- Request prescription renewals
- Find facility directions
- Secure provider communication
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As an Inova patient, you can use our Inova app to access MyChart, a free service offered by participating Inova medical facilities and doctors' offices that gives you personalized and secure on-line access to portions of your medical records. For virtual and in-person visits, you can save time by completing the check-in process using the Inova app. Our mobile app also helps you find and get directions to our hospitals, primary and specialty care offices, urgent care, imaging, and lab locations. With Inova you can: - Request medical appointments with your primary care provider - Use eCheck-in to check-in to you appointment prior to your visit - View your health summary from the MyChart electronic health record - View test results - Request prescription renewals - Access trusted health information resources - Communicate electronically and securely with your providers - Upload health and fitness data, including data from the “Apple health app,” when enrolled in self-tracking programs
Screenshots
Verdict
The clearest difference is ratings volume: Sentara MyChart at 16K against Inova's 436. Sentara MyChart also leads on chart position (#190 vs unranked). Inova's advantage is iOS requirement (16.2 vs 18.0). On price, rating, review sentiment and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for Sentara MyChart against 4.6 for Inova. That said, the two scores are not equally well evidenced: Sentara MyChart has 16K ratings behind it against 436, so its average is the more settled of the two. Written reviews are what separate them: 53% of Sentara MyChart's written reviews are positive against 59% of Inova's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | Sentara MyChart | Inova |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (16K ratings) — better | 4.6 (436 ratings) |
| Positive reviews | 52.7% of reviews | 59.4% of reviews — better |
| Number of ratings | 16K — better | 436 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #190 — better | — |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, Apple Watch |
| Requires iOS | 18.0 | 16.2 — better |
| Further details — not scored | ||
| Size | 177 MB | 171 MB |
| Age rating | 17+ | 17+ |
| Developer | Sentara Healthcare | Inova Health System |
Customer experience
Sentara MyChart
Inova
User reviews
Sentara MyChart
From 16K App Store ratingsWhat we love
- 🚀 Convenient access to medical information
- 👍 Easy to use and navigate
- 🚀 Quick access to test results
- 👍 Helpful for managing healthcare
- 🚀 Responsive communication with providers
Room to improve
- 🐛 Frequent app crashes and login issues
- 🔍 Difficulty finding and accessing certain features
- 🤔 Outdated or incomplete information
- 🤔 Limited functionality compared to website version
- 🤔 Frustrating user experience at times
Inova
From 436 App Store ratingsWhat we love
- 👍 Easy access to medical records and test results
- 💬 Simple messaging with healthcare providers
- 📅 Convenient appointment scheduling and tracking
- 🚀 Quick prescription refill requests
- 📱 Centralized health information in one place
Room to improve
- 🐛 Frequent login and authentication issues
- 🐛 App crashes and freezes when scheduling appointments
- ❌ Poor navigation and confusing interface layout
- ⚠️ Inconsistent functionality across different features
- 🔐 Device trust issues - constant re-authentication required
Bugs and requests
Sentara MyChart
Reported bugs
4 issues- Login process frequently broken or unreliable
- Inconsistent performance and app stability issues
- Inability to access or view certain medical records
- Syncing problems between app and website versions
Requested features
5 requests- Ability to edit personal information and medical history
- Improved messaging and communication with providers
- More intuitive navigation and organization of features
- Seamless integration with other healthcare apps and devices
- Enhanced security measures like two-factor authentication
Inova
Reported bugs
11 issues- Login fails repeatedly with 'Oops' error message
- App freezes when attempting to schedule follow-up appointments
- Server errors and constant loading issues
- Messages sent disappear without confirmation of delivery
- Device listed as untrusted repeatedly despite checking trust option
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- Cannot refill prescriptions despite pharmacy approval
- Error pages when accessing messages or visit history
- App redirects to website instead of functioning natively
- Appointment scheduling blocked with 'no need' message
- Portal login issues prevent access to all app features
- Inconsistent syncing between app and web portal
Requested features
11 requests- Chronological list view of past visits and future appointments
- Organize visits by specialty and provider hierarchy
- Display appointment addresses and local office phone numbers prominently
- Include all providers in MyChart system
- In-app room service ordering for hospital patients
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- Ability to annotate and add notes to medical records
- Better organization and taxonomy of app sections
- Improved family member account management
- Real-time ER wait time information
- Physician update capability within app
- Better integration with pharmacy systems
In-app purchases
Sentara MyChart
No in-app purchases
Inova
No in-app purchases
Questions
Is Sentara MyChart free?
Is Inova free?
Which has better reviews, Sentara MyChart or Inova?
Do Sentara MyChart or Inova have ads?
Which is updated more often, Sentara MyChart or Inova?
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