App is horrendous
Can’t pay a bill, can’t change contact info, what is it good for??
Health is Wealth
I’ve never had a problem with Inova. My primary doc is very friendly and he feels like family. I had to go to a specialist lately and the process was simple. With the few clicks of a button I feel like my healthcare maintenance is just as easy as pushing a few buttons. I like that and it makes me feel at ease knowing I can set an appointment and be seen rather quickly In person or using the virtual visit options.
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MyChart - all info in one place.
MyChart has excellent notification, messaging and patient data collection in an easy to use/navigate app. Visit and test results are easily accessed;message capabilities are simple and always answered; e/ checkins are simple and complete.
Regarding My Chart
My Chart is less than user friendly.
Why can’t we have a chronological list of all past visits, and a chronological list of list of future appointments?
Why can’t I have a list of visits organized by main doctor (specialty: Cardio, oncology etc) with PAs and NPs under their main doc.
With so many facilities please include the address of all appointments prominently in the notation,and a local office phone number, if I’m lost or stuck in an hour traffic jam I need to call in.
Most of all, some of my doctors are not My Chart capable so I can’t be sure I’m not creating schedule conflicts. Are those doctors ineligible to use My Chart? Do they refuse it due to cost? My Chart is a good idea, especially in that I was told it allowed access from other states and networks should I travel seasonally, but it’s a work in progress and leaves a lot to be desired.
Thanks for considering patient feedback.
Why can’t we have a chronological list of all past visits, and a chronological list of list of future appointments?
Why can’t I have a list of visits organized by main doctor (specialty: Cardio, oncology etc) with PAs and NPs under their main doc.
With so many facilities please include the address of all appointments prominently in the notation,and a local office phone number, if I’m lost or stuck in an hour traffic jam I need to call in.
Most of all, some of my doctors are not My Chart capable so I can’t be sure I’m not creating schedule conflicts. Are those doctors ineligible to use My Chart? Do they refuse it due to cost? My Chart is a good idea, especially in that I was told it allowed access from other states and networks should I travel seasonally, but it’s a work in progress and leaves a lot to be desired.
Thanks for considering patient feedback.
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Agradecidos
Muy contenta su su atención a pacientes ! Gracias
Awesome
This app provides you all information you need to know. Great app.
Very slow in responding to reports
I think the doctors are overworked, they are nice in person but very difficult to reach out to. We are rethinking to move to a different provider.
Muy amables
Tuve una atension muy linda detallada muy bien explicado el diagnostico estamos felises de esa atension brindada
Another hard to navigate website
This is another website that is hard to navigate. You do realize in today’s society we are using this in every aspect of our lives. It has become unbearable, unnecessary and undermines the intent of even trying to be relaxed and non pressured when going to to Dr for a health issue. Even checking in at INOVA using the automated check is
a pain. Try being over 6 ft trying to type info into the electronic kiosk. How about INOVA Customer Sevice focuses on providing quality care by going back to human to human check ins for checking in. My health is stressful enough without having to cordinate everything via a computer especially when I need to speak to a human being.
a pain. Try being over 6 ft trying to type info into the electronic kiosk. How about INOVA Customer Sevice focuses on providing quality care by going back to human to human check ins for checking in. My health is stressful enough without having to cordinate everything via a computer especially when I need to speak to a human being.
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Agradecimiento
Gracias, es muy excelente con todas la ayudas médicas y más por darme el tratamiento del VIH lo sugiero para todas las personas que necesiten ayuda
Quick Access
Efficient quick access to request prescriptions helps manage huge inventory of medications needed for treatment.
Kim- RN for 35 years
As a person whom has had multiple surgeries at Duke University and other Virginia facilities . Inova Fair Oaks hospital was the best experience I’ve ever had. The compassion , kindness and team work among staff was beyond exceptional. From walking in the front door thru discharge I couldn’t have asked for better care. I was so privileged to get to be a patient of Dr Ivan Harnden. I want to give environmental services accolades as well even the baseboards were spotless. It was well worth the 4 hour drive to receive care at Inova.
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What use is this if you’re not in the hospital?
You log in a hundred times with the same device and that device is listed as a hundred different new untrusted devices. This happens no matter how many times you check trust this device. Very complex navigation to do even simple things like send a message.
Can’t schedule an appointment with primary care because there is “no need”. As if the doctor who wants the appointment doesn’t matter. MyChart has decided you don’t get medical care? Does Inova allow computer programs to decide who gets what medical treatment or treatment at all now?
Can’t refill prescriptions that the pharmacy MyChart has listed app has no problem refilling.
This and other things may be because of all devices being labeled as not trusted but it doesn’t matter why the app is pretty much useless unless you are in an Inova hospital.
Can’t schedule an appointment with primary care because there is “no need”. As if the doctor who wants the appointment doesn’t matter. MyChart has decided you don’t get medical care? Does Inova allow computer programs to decide who gets what medical treatment or treatment at all now?
Can’t refill prescriptions that the pharmacy MyChart has listed app has no problem refilling.
This and other things may be because of all devices being labeled as not trusted but it doesn’t matter why the app is pretty much useless unless you are in an Inova hospital.
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Bad design
It is not intuitive. There’s too many screens to go through. Not well designed. I send a message and it disappears. No idea if provider got it or not
Love Dr. Thomas
Trust him completely. He and his staff are caring and knowledgeable. Dr. Thomas has performed 2 surgeries, carpal tunnel and Colles fracture on me. He knows his stuff and explains it in a way you will understand. I had no issues at all! I would not hesitate to use his expertise again, but hope I don’t have to ; ) 100 stars
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Better than Others
While I’m a Millennial who generally can adapt to the better online processes, medical apps are still very confounding for me. This one is better than most, but trying to manage myself and family from the app is still more difficult for me than traditional paper bills, calendars, and records. I love realtime access to some of my medical tests, visits summaries etc, but I can’t seem to find a way to annotate the records so I lose the ability to understand what I am looking at (especially when I see multiple specialists). Billing tools are (in theory) useful, but I have a lack of faith after decades of paper processes where proof of payment artifacts have been needed to prevent me from being cheated. I’m always dubious of systems that assume everything is right always. In general, family members data seem to get mixed when I don’t want them too (billing) and not when it would make it more convenient (like scheduling). The organization taxonomy of the app does not make much sense to me, but I’m sure there is a reason for how it is laid out. I gave a mid-review, but I suspect that is more because I can’t adapt to it as well as those who started in the electric environment and generally believe that companies (especially medical organizations) treat its customers fairly.
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excepcional
excepcional mi experiencia con Inova, el personal amable, servicial y sonriente siempre.
Useful App
This app was really useful during my recent visit and stay at Inova in Fairfax for baby delivery. I could keep track of labs and paperwork for me and my baby in a simple and user-friendly manner. The one feature I tried to use, but ultimately was not successful with, was ordering room service with the app - wish I could have done that because it would have been more convenient than calling and waiting in a phone line.
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Too many reminders
There are too many reminders and they are too early for upcoming appointments. Also reminders to pay when no $ is due.
Becomes effectively useless
If you have an issue with the MyChart portal login this app is of no use to you. All of the info contained is that area is not available. You call the number for MyChart help and they “can’t help you you have to contact the last Inova facility you were in.” They tell you “can’t help you you you need to contact records release.” They “don’t have any idea why you were told to contact them.” So information you need is not available, and no one can help you get it, not anyone.
Save your self the nightmare and don’t rely on this app. Go old school and physically write things down or go to the needed facility and get paper copies of info you need.
Save your self the nightmare and don’t rely on this app. Go old school and physically write things down or go to the needed facility and get paper copies of info you need.
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