Not at all intuitive
It is impossible to find things. It is difficult to message with providers. This thing is awful.
Scheduling issues
It says I can schedule an appointment. Then when I try it says I already have a ticket and I should go schedule through there. But there isn’t an option to do that. Waited on hold for an appointment then eventually chose the option to have them call me back. Never got a call. Disappointing.
Amazing!
I am so grateful! This app has been so beneficial and convenient! Love knowing it’s a one stop shop for all my medical needs! And a special thanks to the entire INOVA team!!! You all are super hero’s! Keep up the amazing work!!!!
Difficult to use
The app sake for update I do them but they do not get saved. And furthermore I cannot make an appointment with my doctor.
Your the best Thank You
Love Inova all in all
Billing Payment
Some I can pay, some I can’t find a way to pay online. When I can’t, it tells me “late” or sends the money back yo me. I have contacted them SEVERAL times about an address change and NO ONE can fix it- so other people are getting bills. I call to fix it, they say they have and then another bill comes back —LATE. This is ridiculous.
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Link Your Watch Feature
This feature has not worked properly for me since you rolled it out. 🫣
Knee replacement
I had a knee replacement last week and it went amazingly well. Dr. Lingamfelter used a robotic assisted process and it could it have gone better.
Above and Beyond
I have received exceptional care through Inova Health System. From the doctors to the efficiency of their app, every concern is met with thoughtful and seamless execution.
My care team consistently goes above and beyond to support me, and I truly feel valued, seen, and heard. I am incredibly grateful for this network and plan to continue my care with Inova for many years to come.
My care team consistently goes above and beyond to support me, and I truly feel valued, seen, and heard. I am incredibly grateful for this network and plan to continue my care with Inova for many years to come.
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Kept me well informed
Inova, through its app (as well as phone calls), helped us keep current with all the activity - issues, medication, notes from staff, tests, etc. - while our loved one was in the hospital.
Much better than expected
I didn’t have high hopes signing up for this but it has worked so well. It reminds you of everything at a decent tempo so it isn’t spamming with unnecessary messages.
App is horrendous
Can’t pay a bill, can’t change contact info, what is it good for??
Health is Wealth
I’ve never had a problem with Inova. My primary doc is very friendly and he feels like family. I had to go to a specialist lately and the process was simple. With the few clicks of a button I feel like my healthcare maintenance is just as easy as pushing a few buttons. I like that and it makes me feel at ease knowing I can set an appointment and be seen rather quickly In person or using the virtual visit options.
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MyChart - all info in one place.
MyChart has excellent notification, messaging and patient data collection in an easy to use/navigate app. Visit and test results are easily accessed;message capabilities are simple and always answered; e/ checkins are simple and complete.
Regarding My Chart
My Chart is less than user friendly.
Why can’t we have a chronological list of all past visits, and a chronological list of list of future appointments?
Why can’t I have a list of visits organized by main doctor (specialty: Cardio, oncology etc) with PAs and NPs under their main doc.
With so many facilities please include the address of all appointments prominently in the notation,and a local office phone number, if I’m lost or stuck in an hour traffic jam I need to call in.
Most of all, some of my doctors are not My Chart capable so I can’t be sure I’m not creating schedule conflicts. Are those doctors ineligible to use My Chart? Do they refuse it due to cost? My Chart is a good idea, especially in that I was told it allowed access from other states and networks should I travel seasonally, but it’s a work in progress and leaves a lot to be desired.
Thanks for considering patient feedback.
Why can’t we have a chronological list of all past visits, and a chronological list of list of future appointments?
Why can’t I have a list of visits organized by main doctor (specialty: Cardio, oncology etc) with PAs and NPs under their main doc.
With so many facilities please include the address of all appointments prominently in the notation,and a local office phone number, if I’m lost or stuck in an hour traffic jam I need to call in.
Most of all, some of my doctors are not My Chart capable so I can’t be sure I’m not creating schedule conflicts. Are those doctors ineligible to use My Chart? Do they refuse it due to cost? My Chart is a good idea, especially in that I was told it allowed access from other states and networks should I travel seasonally, but it’s a work in progress and leaves a lot to be desired.
Thanks for considering patient feedback.
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Agradecidos
Muy contenta su su atención a pacientes ! Gracias
Awesome
This app provides you all information you need to know. Great app.
Very slow in responding to reports
I think the doctors are overworked, they are nice in person but very difficult to reach out to. We are rethinking to move to a different provider.
Muy amables
Tuve una atension muy linda detallada muy bien explicado el diagnostico estamos felises de esa atension brindada
Another hard to navigate website
This is another website that is hard to navigate. You do realize in today’s society we are using this in every aspect of our lives. It has become unbearable, unnecessary and undermines the intent of even trying to be relaxed and non pressured when going to to Dr for a health issue. Even checking in at INOVA using the automated check is
a pain. Try being over 6 ft trying to type info into the electronic kiosk. How about INOVA Customer Sevice focuses on providing quality care by going back to human to human check ins for checking in. My health is stressful enough without having to cordinate everything via a computer especially when I need to speak to a human being.
a pain. Try being over 6 ft trying to type info into the electronic kiosk. How about INOVA Customer Sevice focuses on providing quality care by going back to human to human check ins for checking in. My health is stressful enough without having to cordinate everything via a computer especially when I need to speak to a human being.
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