My Optus vs Emergency Plus
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Optus
Easily manage all your services, view subscriptions, and shop for new deals. Get 24/7 support and make secure payments. Even non-customers can explore network offerings and deals.
- Manage services
- View subscriptions
- Shop for deals
- 24/7 messaging support
- Secure payments
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The My Optus App is the easiest way for customers to manage all of their services, and get support when you need it. * SubHub View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus * Shopping experience Making it even easier to shop and buy with us * Messaging Access 24/7 support at your fingertips * Payments made easier Make fast, secure and easy payments * Not an Optus customer? You can still download My Optus App to experience the Optus network and shop our latest deals Help & Support: https://optus.com.au/support Optus Privacy Policy: https://www.optus.com.au/about/legal/privacy
Emergency Plus
This app helps you quickly call emergency services and accurately share your location. It provides direct access to Triple Zero (000) and other essential emergency numbers, utilizing GPS and what3words for precise location identification, even offline.
- Quick emergency calls
- Accurate location sharing
- GPS functionality
- what3words integration
- Offline location support
- Access to Triple Zero (000)
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Save the app that could save your life – Emergency Plus. In an emergency, time and location accuracy are critical. By downloading the ‘Emergency +’ app, you’ll equip yourself with a powerful tool that will help you call Triple Zero (000) quickly, and allow you to accurately communicate your location to emergency call-takers. ‘Emergency +’ is a national app developed by Australia’s emergency services and their government industry partners, helping people to call the right number at the right time, anywhere in Australia. Emergency + also includes SES and Police Assistance Line numbers as options, so non-emergency calls are made to the most appropriate number. When calling Triple Zero (000), remember to stay focused, stay relevant and stay on the line. Before you call ask yourself: * Is someone seriously injured or in need of urgent medical help? * Is your life or property being threatened? * Have you just witnessed a serious accident or crime? If you answered ‘Yes’ to any of these questions, call Triple Zero (000). Triple Zero (000) calls are free. The app uses a mobile phone’s GPS functionality and what3words, so callers can provide emergency call-takers with their location information as determined by their smart phone. With what3words available within the Emergency+ app, Triple Zero (000) callers can confirm their exact location quickly and accurately. what3words has divided the world into 3m squares and given each one a unique three word identifier. Addressing using what3words works offline - ideal when you have no data coverage or are in a remote location.
Screenshots
Verdict
The clearest difference is rating: Emergency Plus at 5.0 against My Optus's 4.5. Emergency Plus also leads on review sentiment (48% vs 22%). My Optus's advantage is update cadence (every 3 weeks vs every 9 months) and ratings volume (1.1K vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Emergency Plus holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: My Optus has 1.1K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 22% of My Optus's written reviews are positive against 48% of Emergency Plus's.
My Optus ships an update every 3 weeks, Emergency Plus every 9 months. Both last shipped on November 1, 2026.
| Parameter | My Optus | Emergency Plus |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (1.1K ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 21.8% of reviews | 48.3% of reviews — better |
| Number of ratings | 1.1K — better | 2 |
| Update frequency | Every 3 weeks — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 160 MB | 42 MB |
| Age rating | 4+ | 4+ |
| Developer | Optus Mobile | National Triple Zero Awareness Work Group |
Customer experience
My Optus
Emergency Plus
User reviews
My Optus
From 1.1K App Store ratingsWhat we love
- 👍 Good service and customer support
- 🚀 Easy to use app
- 💡 Useful data donation feature
Room to improve
- 🐛 Frequent app crashes and technical issues
- ⚠️ Unreliable network coverage and internet speeds
- 🤖 Poor in-app customer support and communication
- 💰 Expensive plans and hidden fees
- 🔒 Security and privacy concerns after data breaches
Emergency Plus
From 2 App Store ratingsWhat we love
- 👍 Great idea and concept
- 🚀 Works well for many users
- 💡 Useful in emergencies
- ✅ Easy to use
- 📍 Accurate location sharing
Room to improve
- 🐛 Crashes frequently
- ❌ Unreliable GPS/address
- 🔴 Poor color contrast
- 🚫 Not backward compatible
- 📱 Requires latest OS
Bugs and requests
My Optus
Reported bugs
3 issues- Login issues and inability to access account details
- Inconsistent data tracking and usage reporting
- Inability to complete basic tasks like bill payments
Requested features
4 requests- Add dark mode option
- Improve app stability and reliability
- Provide better transparency on data usage and billing
- Enhance customer service and support channels
Emergency Plus
Reported bugs
22 issues- App crashes seconds after opening
- Call drops out
- Address shown is incorrect
- GPS location inaccurate
- App crashes on older iPhones (iPhone 8)
Show 17 moreShow fewer
- App requires iOS 18, crashes on older versions
- What 3 words no longer displayed
- CPR videos have no audio
- Address is over a kilometer out
- Multiple WTWs for the same location
- W3W obscured by iOS app handle
- Text is too small
- App gives multiple three word descriptors
- Address shows wrong house number
- Location is inaccurate (next street/door)
- App thinks user is next door
- Place names truncated
- Inaccurate location, goes all over suburb
- No instructions on how to save pin to home address
- Shows GPS and address 3 mins walk away
- App told user to dial 112 which didn't work
- App is not compatible with iWatch
Requested features
25 requests- Ability to copy/paste GPS location
- Changeable font colors
- Save home/work addresses
- Add metronome for CPR cadence
- Flashing screen for CPR cadence
Show 20 moreShow fewer
- WatchOS companion app
- iPad and browser support
- Link to AED location map
- Include list of medications
- Don't archive to cloud
- Amber Alerts support
- Apple Watch support
- Notifications for emergencies
- Add DAN number
- Live Location Sharing
- Widget for location
- Watch integration
- Send location coordinates as SMS
- Add defibrillator locations
- Closed captions for CPR videos
- Option to add contact person
- On water Lat/Long option
- Store GPS coordinates for no service areas
- Accessibility features for location identification and communication
- Link coordinates to services for emergency responders
In-app purchases
My Optus
No in-app purchases
Emergency Plus
No in-app purchases
Questions
Is My Optus free?
Is Emergency Plus free?
Which has better reviews, My Optus or Emergency Plus?
Do My Optus or Emergency Plus have ads?
Which is updated more often, My Optus or Emergency Plus?
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