Service NSW vs Emergency Plus
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Service NSW
Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.
- Digital driver license
- QR code check-in
- View and pay fines
- Access competency cards
- Verify digital licenses
- COVID-19 and Flu information
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The official Service NSW app, making it easier to access government services. Some 5 star reviews: • “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM • “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB Access the following digital licences and credentials, with more to come: • Driver Licence • RSA/RCG Competency Card • Working with Children Check • Recreational Fishing Licence • Boat Driver Licence • Seniors card • Trade Licences Apply for and use vouchers: • Active and Creative Kids QR Code Check-in • Quick, contactless check in • Point your device camera at a Service NSW QR Code to get started • Save your details for a faster check in next time Useful tools and services: • Verify a Digital Driver Licence via our licence checker • Check or renew a registration • Sign into licensed venues • COVID-19 and Flu information • Set up for multi-factor authentication Fines and demerits: • View and pay your traffic fines • View your demerits Tell us what you think: • Help us help you! We’re always working on a better, stronger, faster app • Share what you’d like to see in the app: we use your feedback to continuously improve the app experience
Emergency Plus
This app helps you quickly call emergency services and accurately share your location. It provides direct access to Triple Zero (000) and other essential emergency numbers, utilizing GPS and what3words for precise location identification, even offline.
- Quick emergency calls
- Accurate location sharing
- GPS functionality
- what3words integration
- Offline location support
- Access to Triple Zero (000)
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Save the app that could save your life – Emergency Plus. In an emergency, time and location accuracy are critical. By downloading the ‘Emergency +’ app, you’ll equip yourself with a powerful tool that will help you call Triple Zero (000) quickly, and allow you to accurately communicate your location to emergency call-takers. ‘Emergency +’ is a national app developed by Australia’s emergency services and their government industry partners, helping people to call the right number at the right time, anywhere in Australia. Emergency + also includes SES and Police Assistance Line numbers as options, so non-emergency calls are made to the most appropriate number. When calling Triple Zero (000), remember to stay focused, stay relevant and stay on the line. Before you call ask yourself: * Is someone seriously injured or in need of urgent medical help? * Is your life or property being threatened? * Have you just witnessed a serious accident or crime? If you answered ‘Yes’ to any of these questions, call Triple Zero (000). Triple Zero (000) calls are free. The app uses a mobile phone’s GPS functionality and what3words, so callers can provide emergency call-takers with their location information as determined by their smart phone. With what3words available within the Emergency+ app, Triple Zero (000) callers can confirm their exact location quickly and accurately. what3words has divided the world into 3m squares and given each one a unique three word identifier. Addressing using what3words works offline - ideal when you have no data coverage or are in a remote location.
Screenshots
Verdict
The clearest difference is update cadence: Service NSW at fortnightly against Emergency Plus's every 9 months. Service NSW also leads on ratings volume (568 vs 2). Emergency Plus's advantage is rating (5.0 vs 4.6) and review sentiment (49% vs 31%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Emergency Plus holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: Service NSW has 568 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 31% of Service NSW's written reviews are positive against 49% of Emergency Plus's.
Service NSW ships an update fortnightly, Emergency Plus every 9 months. The most recent releases landed on September 22, 2026 and September 21, 2026 respectively.
| Parameter | Service NSW | Emergency Plus |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (568 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 31.3% of reviews | 48.8% of reviews — better |
| Number of ratings | 568 — better | 2 |
| Update frequency | Fortnightly — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.5 | 15.1 — better |
| Further details — not scored | ||
| Size | 154 MB | 42 MB |
| Age rating | 4+ | 4+ |
| Developer | Service NSW | National Triple Zero Awareness Work Group |
Customer experience
Service NSW
Emergency Plus
User reviews
Service NSW
From 568 App Store ratingsWhat we love
- 🚀 Easy to use
- 🚀 Convenient digital credentials
- 🚀 Quick rego renewal
- 👍 Excellent customer service
- 👍 Improving user experience
Room to improve
- 🐛 Frequent crashes and errors
- 🐛 Unreliable data loading
- 🐛 Difficult to navigate
- 🐛 Inconsistent functionality
- 🐛 Buggy multi-factor authentication
Emergency Plus
From 2 App Store ratingsWhat we love
- 👍 Great idea and concept
- 🚀 Works well for many users
- 💡 Useful in emergencies
- ✅ Easy to use
- 📍 Accurate location sharing
Room to improve
- 🐛 Crashes frequently
- ❌ Unreliable GPS/address
- 🔴 Poor color contrast
- 🚫 Not backward compatible
- 📱 Requires latest OS
Bugs and requests
Service NSW
Reported bugs
5 issues- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications
Requested features
6 requests- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services
Show 1 moreShow fewer
- Provide better notifications and alerts
Emergency Plus
Reported bugs
22 issues- App crashes seconds after opening
- Call drops out
- Address shown is incorrect
- GPS location inaccurate
- App crashes on older iPhones (iPhone 8)
Show 17 moreShow fewer
- App requires iOS 18, crashes on older versions
- What 3 words no longer displayed
- CPR videos have no audio
- Address is over a kilometer out
- Multiple WTWs for the same location
- W3W obscured by iOS app handle
- Text is too small
- App gives multiple three word descriptors
- Address shows wrong house number
- Location is inaccurate (next street/door)
- App thinks user is next door
- Place names truncated
- Inaccurate location, goes all over suburb
- No instructions on how to save pin to home address
- Shows GPS and address 3 mins walk away
- App told user to dial 112 which didn't work
- App is not compatible with iWatch
Requested features
25 requests- Ability to copy/paste GPS location
- Changeable font colors
- Save home/work addresses
- Add metronome for CPR cadence
- Flashing screen for CPR cadence
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- WatchOS companion app
- iPad and browser support
- Link to AED location map
- Include list of medications
- Don't archive to cloud
- Amber Alerts support
- Apple Watch support
- Notifications for emergencies
- Add DAN number
- Live Location Sharing
- Widget for location
- Watch integration
- Send location coordinates as SMS
- Add defibrillator locations
- Closed captions for CPR videos
- Option to add contact person
- On water Lat/Long option
- Store GPS coordinates for no service areas
- Accessibility features for location identification and communication
- Link coordinates to services for emergency responders
In-app purchases
Service NSW
No in-app purchases
Emergency Plus
No in-app purchases
Questions
Is Service NSW free?
Is Emergency Plus free?
Which has better reviews, Service NSW or Emergency Plus?
Do Service NSW or Emergency Plus have ads?
Which is updated more often, Service NSW or Emergency Plus?
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