Hydro One Mobile vs StartCARE
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Hydro One Mobile
Manage your electricity service and stay informed about power outages. View your bills, account balance, and usage details. Access a real-time outage map with estimated restoration times and affected customer numbers.
- View bills and account balance
- Sign up for paperless billing
- Sign up for SMS notifications
- View usage details
- Real-time power outage map
- Outage restoration estimates
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We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area. NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to: • View their bill and account balance • Sign up for paperless billing • Sign up for SMS notifications • View ‘time of use’ usage details and more! Power Outage Map Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including: • Number of customers affected • Estimated restoration time • Cause of the outage (if known) • Repair crew status The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go.
StartCARE
This app performs network tests and diagnostics to help support agents resolve internet issues quickly. It allows users to share test results and, with permission, enables agents to remotely connect to modems for troubleshooting and settings adjustments.
- Network tests and diagnostics
- Share test results with support
- Remote modem connection
- Troubleshoot and fix settings
- Quick issue resolution
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Only run this app if you've been referred by a start.ca support agent. StartCARE runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest! StartCARE can also allow start.ca support agents to connect to your modem to run tests and fix settings with your permission.
Screenshots
Verdict
The clearest difference is review sentiment: StartCARE at 100% against Hydro One Mobile's 11%. StartCARE also leads on rating (5.0 vs 3.0) and update cadence (every 2 months vs every 7 months). Hydro One Mobile's advantage is ratings volume (4 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
StartCARE holds the better App Store score, 5.0 against 3.0. Both are backed by a comparable volume of ratings — 4 and 1 respectively. Written reviews point the same way: 11% of Hydro One Mobile's written reviews are positive against 100% of StartCARE's.
Hydro One Mobile ships an update every 7 months, StartCARE every 2 months. The most recent releases landed on September 22, 2026 and July 7, 2026 respectively.
| Parameter | Hydro One Mobile | StartCARE |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (4 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 11.3% of reviews | 100.0% of reviews — better |
| Number of ratings | 4 — better | 1 |
| Update frequency | Every 7 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 20 MB | 39 MB |
| Age rating | 4+ | 4+ |
| Developer | Hydro One Incorporated | multiboard communications inc |
Customer experience
Hydro One Mobile
StartCARE
Bugs and requests
Hydro One Mobile
Reported bugs
21 issues- Login screen freezes
- In-app messages show 'unsupported browser'
- View bill function stopped working
- Login issues on iPad
- Blank page on login
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- Stuck spinning after login
- App keeps notifying an update is available when none exists
- Fails to get data from Hydro One
- Reporting outages gives an error
- Map shows almost no outages
- Signs out every time you try to go back to the main menu
- Consistently have trouble logging in
- Poor connectivity
- Can never log in anymore, takes forever
- Impossible to log in
- App does not login, fails registration, password change
- Extremely slow when it does work
- Loading account, nothing shows up
- Login is glitchy
- Clicking done to go back logs you out
- Auto logs the user out when clicking 'done' after viewing the current bill in PDF format
Requested features
15 requests- Invest in a proper app focused on usage and billing
- Add outage notifications
- Add a widget for power status
- Add face recognition for logging in
- Add account access and user-friendly displays
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- Add real-time updates
- Add billing support integration
- Add personal usage information
- Add outage alerts/notifications
- Add usage details
- Allow users to remain signed in
- Allow viewing usage & bills without re-entering info
- Add option to print bill
- Add face recognition or thumb print login
- Fix auto-logout when viewing PDF
StartCARE
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Hydro One Mobile
No in-app purchases
StartCARE
No in-app purchases
