Philly 311 vs My Magic Pass App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Philly 311
Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.
- Submit service requests
- Report potholes
- Report noise complaints
- Report dangerous conditions
- Instant routing to departments
- Receive resolution notifications
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Philly 311 allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the moment they are resolved!
My Magic Pass App
View laundry machine availability in real-time before heading to the laundry room. Manage your laundry experience digitally, eliminating the need for quarters or smartcards. Receive email receipts after each wash and dry cycle.
- Real-time machine availability
- Digital account creation
- Eliminates quarters and smartcards
- Email receipts
- Simplified laundry process
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See what machines are available before carrying your laundry baskets down to the laundry room. Create your account and you can say farewell to collecting quarters and keeping track of a smartcard. After your wash and dry, we’ll email you a receipt. Want MyMagicPass in your building by going to http://www.sebco.com/for-owners/ Our Goal To make the process of doing your laundry as simple and as fun as possible. Have ideas? We’d love to hear them. Reach us at help@mymagicpass.com.
Screenshots
Verdict
The clearest difference is ads: My Magic Pass App at none against Philly 311's shown. My Magic Pass App also leads on rating (2.6 vs 2.2) and review sentiment (36% vs 12%). Philly 311's advantage is update cadence (every 4 months vs every 8 months). On price, ratings volume, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My Magic Pass App holds the better App Store score, 2.6 against 2.2. Both are backed by a comparable volume of ratings — 123 and 361 respectively. Written reviews point the same way: 12% of Philly 311's written reviews are positive against 36% of My Magic Pass App's.
Philly 311 ships an update every 4 months, My Magic Pass App every 8 months. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.
| Parameter | Philly 311 | My Magic Pass App |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (123 ratings) | 2.6 (361 ratings) — better |
| Positive reviews | 11.9% of reviews | 35.8% of reviews — better |
| Number of ratings | 123 | 361 — better |
| Update frequency | Every 4 months — better | Every 8 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 13.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 25 MB | 20 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Philadelphia | My Magic Pass |
Customer experience
Philly 311
My Magic Pass App
User reviews
Philly 311
From 123 App Store ratingsWhat we love
- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)
Room to improve
- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow
My Magic Pass App
From 361 App Store ratingsWhat we love
- 🚀 Convenient app for laundry
- 📢 Helpful notifications
- 👍 Easy to use
- 💳 No need for quarters
- 🔍 Visibility of machine availability
Room to improve
- 🐛 Inaccurate machine status updates
- 💰 Minimum $20 funding requirement
- ⏱️ Delayed machine status updates
- 🔌 Connectivity issues in basements
- 🤖 Unresponsive customer support
Bugs and requests
Philly 311
Reported bugs
52 issues- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load
Show 47 moreShow fewer
- Attachment failed when submitting photos
- App completely non-functional after re-install
- No way to get past the first screen
- Login issues
- Email verification fails
- Resend verification email fails
- Reset password issues
- App crashes when attaching a photo
- App crashes when selecting 'use last photo'
- App crashes when trying to submit a request
- App freezes when trying to upload a photo
- App freezes when trying to view requests
- App spins when trying to view requests
- App freezes when trying to view nearby requests
- App crashes on IOS 14
- App is unresponsive/slow
- App doesn’t get out of loading screen
- App looks and feels like it was made in 1999
- Information doesn’t show or is wrong
- Cannot get an exact location
- Tabs don’t work all the time
- Need to shut down app and restart
- Status and comments no longer update
- App doesn’t load properly
- Photo upload function isn’t working
- App freezes in the photo screen
- No controls to move to the next screen after photo selection
- Cannot attach pictures from camera roll
- Photo covers entire screen, no way to proceed
- App freezes when trying to upload a photo
- Photo appears full screen, app interface disappears
- No way to move to the next screen after photo selection
- App crashes often
- Photo upload doesn't work
- Photo takes up entire screen, removes controls
- App crashes when attempting to type in required fields
- Cannot submit anything because required fields are unusable
- App consistently crashes when clicking on free text input
- App crashes every time
- App no longer works on iPhone 7
- App quits as soon as details of problem are entered
- App doesn’t load
- App sits there and doesn’t load
- Notification badge bug persists
- App crashes too often
- App freezes when trying to open
- App crashes when you attempt to type in the REQUIRED fields
Requested features
11 requests- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode
Show 6 moreShow fewer
- Improve UI/UX
- Map out items like street lights and parks
- Improve location accuracy
- Update request status within the app
- Option to delete previously entered reports
- Notification badge fix
My Magic Pass App
Reported bugs
5 issues- Machines not starting after payment
- Inconsistent machine availability information
- Payment issues and double-charging
- App crashes and login problems
- Outdated information and delayed updates
Requested features
5 requests- Allow custom funding amounts
- Add time remaining indicator
- Improve machine status accuracy
- Provide refund options for malfunctioning machines
- Enhance notification system
In-app purchases
Philly 311
No in-app purchases
My Magic Pass App
No in-app purchases
Questions
Is Philly 311 free?
Is My Magic Pass App free?
Which has better reviews, Philly 311 or My Magic Pass App?
Do Philly 311 or My Magic Pass App have ads?
Which is updated more often, Philly 311 or My Magic Pass App?
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