ACCESSHAYWARD vs SF311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ACCESSHAYWARD
Report city issues like potholes or graffiti quickly and easily. Submit requests directly to your city government with just a few taps, including a photo. Avoid lengthy phone calls or trips to report problems.
- Submit service requests
- Report potholes
- Report graffiti
- Attach photos
- Automatic location detection
- Direct city submission
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See a pothole that needs filling? Graffiti making a mess of your neighborhood? Tap right into your city and Submit a Request fast with ACCESS HAYWARD for the iPhone! Just open the app, select your issue, and take a picture - the app knows the location and who can fix it for you. No more time-consuming trips or phone calls - ACCESS HAYWARD for the iPhone handles your issues when you're on the go! ACCESS HAYWARD for the iPhone is ready to help right now in your city.
SF311
Report quality of life issues in San Francisco with ease. Submit photos, descriptions, and locations to get problems like graffiti or potholes addressed faster. Track the status of your reports and receive completion notifications.
- Report quality of life issues
- Submit photos and location
- Track case status
- Receive completion notifications
- Direct routing to agencies
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The Convenience of an App. The Support of a Real Person. Report potholes, graffiti, broken streetlights, and other non-emergency issues in San Francisco in seconds. Add a photo, and the app suggests the right category and fills in details like vehicle license plates, saving you time. Your report goes straight to the City departments for resolution. Built for Everyone Professionally translated by native speakers in English, Traditional Chinese, Spanish, Filipino, and Vietnamese. Meets WCAG accessibility standards. Never Alone Questions about your report or need to flag something the app doesn’t cover? Dial 311 from within San Francisco to speak with a real SF311 representative.
Screenshots
Verdict
The clearest difference is review sentiment: ACCESSHAYWARD at 50% against SF311's 28%. ACCESSHAYWARD also leads on ratings volume (16 vs 5) and iOS requirement (15.0 vs 26.0). SF311's advantage is rating (2.8 vs 2.6) and update cadence (every 2 months vs every 6 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SF311 holds the better App Store score, 2.8 against 2.6. Both are backed by a comparable volume of ratings — 16 and 5 respectively. Written reviews complicate that: 50% of ACCESSHAYWARD's written reviews are positive against 28% of SF311's, so the app with the better star average is not the one people write more warmly about.
ACCESSHAYWARD ships an update every 6 months, SF311 every 2 months. Both last shipped on November 1, 2026.
| Parameter | ACCESSHAYWARD | SF311 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (16 ratings) | 2.8 (5 ratings) — better |
| Positive reviews | 50.0% of reviews — better | 27.7% of reviews |
| Number of ratings | 16 — better | 5 |
| Update frequency | Every 6 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 26.0 |
| Further details — not scored | ||
| Size | 46 MB | 12 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Hayward | San Francisco 311 |
Customer experience
ACCESSHAYWARD
SF311
In-app purchases
ACCESSHAYWARD
No in-app purchases
SF311
No in-app purchases
