Service NSW vs Moose Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Service NSW
Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.
- Digital driver license
- QR code check-in
- View and pay fines
- Access competency cards
- Verify digital licenses
- COVID-19 and Flu information
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The official Service NSW app, making it easier to access government services. Some 5 star reviews: • “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM • “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB Access the following digital licences and credentials, with more to come: • Driver Licence • RSA/RCG Competency Card • Working with Children Check • Recreational Fishing Licence • Boat Driver Licence • Seniors card • Trade Licences Apply for and use vouchers: • Active and Creative Kids QR Code Check-in • Quick, contactless check in • Point your device camera at a Service NSW QR Code to get started • Save your details for a faster check in next time Useful tools and services: • Verify a Digital Driver Licence via our licence checker • Check or renew a registration • Sign into licensed venues • COVID-19 and Flu information • Set up for multi-factor authentication Fines and demerits: • View and pay your traffic fines • View your demerits Tell us what you think: • Help us help you! We’re always working on a better, stronger, faster app • Share what you’d like to see in the app: we use your feedback to continuously improve the app experience
Moose Mobile
Easily manage your mobile account on the go. Check your data usage, review past invoices, and update your personal information quickly and conveniently. Requires an internet connection for full functionality.
- Log in to account
- Check data usage
- View invoices
- Update personal details
- Internet connection required
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The Moose Mobile App allows you to log into your account to check data usage, view invoices, and update personal details with a tap of your screen. Please note this app requires an internet connection.
Screenshots
Verdict
The clearest difference is rating: Service NSW at 4.6 against Moose Mobile's 2.0. Service NSW also leads on update cadence (every 2 weeks vs every 17 months) and ratings volume (585 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Service NSW holds the better App Store score, 4.6 against 2.0. That said, the two scores are not equally well evidenced: Service NSW has 585 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 31% of Service NSW's written reviews are positive against 25% of Moose Mobile's.
Service NSW ships an update every 2 weeks, Moose Mobile every 17 months. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.
| Parameter | Service NSW | Moose Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (585 ratings) — better | 2.0 (1 ratings) |
| Positive reviews | 31.2% of reviews — better | 25.4% of reviews |
| Number of ratings | 585 — better | 1 |
| Update frequency | Every 2 weeks — better | Every 17 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.5 | 15.0 — better |
| Further details — not scored | ||
| Size | 158 MB | 7 MB |
| Age rating | 4+ | 4+ |
| Developer | Service NSW | Telco Pay Pty Ltd |
Customer experience
Service NSW
Moose Mobile
User reviews
Service NSW
From 585 App Store ratingsWhat we love
- 🚀 Easy to use
- 🚀 Convenient digital credentials
- 🚀 Quick rego renewal
- 👍 Excellent customer service
- 👍 Improving user experience
Room to improve
- 🐛 Frequent crashes and errors
- 🐛 Unreliable data loading
- 🐛 Difficult to navigate
- 🐛 Inconsistent functionality
- 🐛 Buggy multi-factor authentication
Moose Mobile
From 1 App Store ratingsWhat we love
- 💰 Great savings on plans
- 👍 Simple and clear interface
- ✅ Reliable Australian-based support
- 🚀 Fast response with SIM orders
- ℹ️ Provides necessary usage information
Room to improve
- 🐛 Verification codes not working
- ❌ App frequently crashes or won't open
- 🐌 Slow loading times
- 🔒 Auto-login/remember me function not working
- 💸 Hidden fees and expensive extra data
Bugs and requests
Service NSW
Reported bugs
5 issues- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications
Requested features
6 requests- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services
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- Provide better notifications and alerts
Moose Mobile
Reported bugs
13 issues- Verification code from email not working
- Security check codes not working
- App won't open or shows a blank white screen
- App crashes
- Auto login/remember me function not working
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- Logs out after update
- Does not auto-fill password
- App not working overseas (banking, verification codes)
- Blank screen after login
- App blanks out user on incorrect password attempt
- System shows account not existing after password reset
- Spinning endlessly
- Error messages in incorrect English
Requested features
10 requests- Biometric login options (PIN, Face ID, Touch ID)
- Dark mode
- Modernize the app interface
- Ability to cancel subscriptions in the app
- Add color and visual improvements (e.g., pie chart for data)
Show 5 moreShow fewer
- Support visual voicemail for iPhone users
- Allow dipping into next month's data if paying full month in advance
- More reasonable extra data options
- Display numbers called/texted
- Fix PDF bill exit issue
In-app purchases
Service NSW
No in-app purchases
Moose Mobile
No in-app purchases
Questions
Is Service NSW free?
Is Moose Mobile free?
Which has better reviews, Service NSW or Moose Mobile?
Do Service NSW or Moose Mobile have ads?
Which is updated more often, Service NSW or Moose Mobile?
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