Service NSW vs My Parcel Locker
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Service NSW
Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.
- Digital driver license
- QR code check-in
- View and pay fines
- Access competency cards
- Verify digital licenses
- COVID-19 and Flu information
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The official Service NSW app, making it easier to access government services. Some 5 star reviews: • “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM • “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB Access the following digital licences and credentials, with more to come: • Driver Licence • RSA/RCG Competency Card • Working with Children Check • Recreational Fishing Licence • Boat Driver Licence • Seniors card • Trade Licences Apply for and use vouchers: • Active and Creative Kids QR Code Check-in • Quick, contactless check in • Point your device camera at a Service NSW QR Code to get started • Save your details for a faster check in next time Useful tools and services: • Verify a Digital Driver Licence via our licence checker • Check or renew a registration • Sign into licensed venues • COVID-19 and Flu information • Set up for multi-factor authentication Fines and demerits: • View and pay your traffic fines • View your demerits Tell us what you think: • Help us help you! We’re always working on a better, stronger, faster app • Share what you’d like to see in the app: we use your feedback to continuously improve the app experience
My Parcel Locker
Never miss a package delivery again. This app provides access to secure parcel lockers at your address. Receive a one-time code via notification, scan it at the kiosk, and retrieve your parcel 24/7.
- Retrieve package deliveries
- Secure parcel locker access
- Receive one-time access codes
- 24/7 parcel collection
- Easy to set up and use
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Never miss a parcel delivery again! This app allows you to retrieve package deliveries from the secure parcel locker at your address. To set up your account simply download app and register. How MPL parcel lockers work: When you receive a delivery, the parcel locker will send you a notification with a one-time access code. Scan access code at the locker kiosk and the door containing your parcel will open. Collect your parcel and shut the locker door. It’s that easy! 24/7 parcel locker access - collect your parcels at a time that suits you! We value your feedback - contact: support@myparcellocker.com
Screenshots
Verdict
The clearest difference is rating: Service NSW at 4.6 against My Parcel Locker's 1.0. Service NSW also leads on update cadence (every 2 weeks vs every 5 months) and ratings volume (591 vs 1). My Parcel Locker's advantage is iOS requirement (11.0 vs 15.5). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Service NSW holds the better App Store score, 4.6 against 1.0. That said, the two scores are not equally well evidenced: Service NSW has 591 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 31% of Service NSW's written reviews are positive against 26% of My Parcel Locker's.
Service NSW ships an update every 2 weeks, My Parcel Locker every 5 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.
| Parameter | Service NSW | My Parcel Locker |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (591 ratings) — better | 1.0 (1 ratings) |
| Positive reviews | 31.2% of reviews — better | 25.9% of reviews |
| Number of ratings | 591 — better | 1 |
| Update frequency | Every 2 weeks — better | Every 5 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.5 | 11.0 — better |
| Further details — not scored | ||
| Size | 158 MB | 10 MB |
| Age rating | 4+ | 4+ |
| Developer | Service NSW | Smarte Pty Ltd |
Customer experience
Service NSW
My Parcel Locker
Bugs and requests
Service NSW
Reported bugs
5 issues- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications
Requested features
6 requests- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services
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- Provide better notifications and alerts
My Parcel Locker
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Service NSW
No in-app purchases
My Parcel Locker
No in-app purchases
Questions
Is Service NSW free?
Is My Parcel Locker free?
Which has better reviews, Service NSW or My Parcel Locker?
Do Service NSW or My Parcel Locker have ads?
Which is updated more often, Service NSW or My Parcel Locker?
Other comparisons
