Ruby 2.0 Virtual Receptionists vs Site Service Pro Field App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Ruby 2.0 Virtual Receptionists
This service provides virtual receptionists for small businesses, handling phone calls and website chats to enhance customer experience. Highly trained professionals use proprietary software to answer questions, transfer calls, take messages, and collect lead information.
- Virtual phone receptionists
- Website chat support
- Personalized customer experiences
- FAQ answering
- Call transferring
- Message taking
- Lead information collection
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Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We’re a team of service-oriented professionals blended with an innovative tech company. Our highly trained receptionists use proprietary software to personalize a caller or website visitor’s experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up.
Site Service Pro Field App
Manage your entire field operation from your mobile device. This app keeps field personnel and the office synchronized, eliminating the need for manual paperwork. Capture field data, create reports, and track projects and service calls efficiently.
- Project dashboard with live budget progress
- Daily timesheet logging per project
- Field report creation with photo attachments
- PDF report export with company branding
- RFI submission and tracking
- Service call and work item tracking
- Client and document access
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Site Service Pro puts your entire field operation in your pocket. Built for construction and service teams, it keeps field personnel and the office on the same page — no more chasing paperwork. FEATURES • Dashboard — See your day at a glance: active projects, hours logged, and quick actions. • Projects — Browse, search, and filter all projects with live budget progress. • Timesheets — Log daily hours per project and review your week with summary charts. • Field Reports — Create and submit field reports with photo and file attachments straight from the camera or photo library. Export any report as a professional PDF on your company letterhead and share it by email or text. • RFIs — Submit and track Requests for Information without leaving the job site. • Service Calls & Work Items — Track service work from dispatch to done. • Clients & Documents — Access client records and project documents anywhere. • Company Branding — Your business name and logo appear throughout the app and on every exported report. Whether you're a general contractor, subcontractor, or service company, Site Service Pro gives your crew the tools to capture what happens in the field — and gets that information to the office instantly.
Screenshots
Verdict
The clearest difference is review sentiment: Site Service Pro Field App at 100% against Ruby 2.0 Virtual Receptionists's 27%. Site Service Pro Field App also leads on monetization model (free vs freemium) and rating (5.0 vs 4.8). Ruby 2.0 Virtual Receptionists's advantage is ratings volume (338 vs 2) and iOS requirement (13.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Site Service Pro Field App holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Ruby 2.0 Virtual Receptionists has 338 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 27% of Ruby 2.0 Virtual Receptionists's written reviews are positive against 100% of Site Service Pro Field App's.
| Parameter | Ruby 2.0 Virtual Receptionists | Site Service Pro Field App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (338 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 26.7% of reviews | 100.0% of reviews — better |
| Number of ratings | 338 — better | 2 |
| Update frequency | Every 3 weeks | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 69 MB | 61 MB |
| Age rating | 17+ | 4+ |
| Developer | Ruby Virtual Receptionists LLC | Edward Anthony Whitfield |
Customer experience
Ruby 2.0 Virtual Receptionists
Site Service Pro Field App
Bugs and requests
Ruby 2.0 Virtual Receptionists
Reported bugs
14 issues- App is frustratingly slow and unreliable
- App hasn't had meaningful updates in over a year
- Messages lag, call logs take forever to load, push notifications often fail
- iOS and website app are horrific and incoherent
- Duplicated charges for the same call
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- Consistent errors with the service
- App version 1.2.2 broke outgoing texting functionality (missing toll-free number option)
- New app rollout was a disaster with poor quality assurance
- Abrupt switch to a new app with no prior notice caused downtime
- Password reset functionality is broken, requiring multiple devices and resets
- No notification for incoming texts
- System makes it difficult to click on customer calls and texts, sometimes texting own number
- Broken image link where a texted video was supposed to be
- Ruby 2.0 iOS version does not function on or provide support for legacy devices
Requested features
8 requests- Release a native rebuild of the app
- Fix the technology problems plaguing the platform
- Fix the issue with outgoing texts showing a random local number
- Improve app quality assurance
- Provide notifications for incoming texts
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- Make it easier to click on customer calls and texts
- Fix the broken image link for texted videos
- Ensure app functions on legacy devices
Site Service Pro Field App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Ruby 2.0 Virtual Receptionists
No in-app purchases
Site Service Pro Field App
No in-app purchases
Questions
Is Ruby 2.0 Virtual Receptionists free?
Is Site Service Pro Field App free?
Which has better reviews, Ruby 2.0 Virtual Receptionists or Site Service Pro Field App?
Do Ruby 2.0 Virtual Receptionists or Site Service Pro Field App have ads?
Other comparisons
