Comparison

Citytouch vs bKash

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Citytouch

This app provides a digital banking solution for customers of City Bank PLC. It offers a convenient way to manage your finances directly from your mobile device.

Highlights
  • Digital banking solution
  • Manage finances
  • Mobile banking
Features
Read full description

Welcome to Citytouch! Open accounts, apply for loans, save, invest, pay, transfer, and manage your entire banking relationship from a single app. Whether you’re managing everyday finances or planning for what’s next, Citytouch helps you stay on top of your money with everything you need in one place. Powerful banking, simplified • Open a new bank account instantly, without stepping into a branch • Get a complete, real-time view of your accounts, cards, loans, and investments • Personalize your dashboard with smart tools to help you track your finances • Switch seamlessly between English and Bangla Move your money in a tap • Send money instantly to any bank in Bangladesh via NPSB, RTGS, or BEFTN • Transfer funds seamlessly to major mobile wallets • Scan and pay with QR codes at thousands of merchants • Withdraw cash without your card using Cash by Code Settle bills in seconds • Top up your mobile balance and pay utility bills instantly • Pay internet, insurance, tuition, and club fees with ease • Settle your credit card bills securely and on time Total control over your cards • Activate cards and manage your PIN directly from the app • Enable or disable international transactions with a single tap • Manage transaction limits and security settings with ease Grow your savings effortlessly • Open a Fixed Deposit (FD) or monthly savings plan (DPS) in minutes • Apply for digital loans directly through the app (for eligible customers) • Access dedicated digital banking features for City Islamic accounts Premium support and smart features • Earn MyRewards points on your everyday transactions • Get instant assistance through our AI Chatbot in Bangla and English • Raise and track service requests directly from the app • Explore ATMs, branches, and exclusive offers in Guest Mode before you log in Getting started is simple 1. Download the app 2. Register using your City Bank account or card details 3. Start banking smarter Download Citytouch and experience banking designed around you. Need help? Call 16234 or email citytouch@citybankplc.com.

About

bKash

This app simplifies financial transactions with features like mobile recharge, bill payments, and money transfers. It offers fast account registration, secure transactions, and personalized suggestions for services and offers.

Highlights
  • Fast account registration
  • Add money from bank/card
  • QR code payments
  • Mobile recharge
  • Utility bill payments
  • Send money
  • Lifestyle services
Read full description

Introducing bKash App, with an elegant look, and exciting features, to make your life simpler and easier. Register a bKash account right from the app in a few minutes, add money from your bank account or card, and get going. Recharge mobile balance, scan QR to pay at your favorite stores, pay utility and other bills from home, send money to people, and get different lifestyle services, all in a highly secure mobile money app. Discover the best bKash offers near you, get suggestions from bKash on what services you can explore next, and use shortcuts for your most frequent transactions in bKash App. FAST ACCOUNT REGISTRATION No bKash account? No worry! You can now explore bKash App, its services, features, and offers without an account. After you are done exploring, you can register a new bKash account in a few minutes right from bKash App, using your National ID. ADD MONEY FROM BANK ACCOUNT & CARD Now you have an account, but you need money in it, right? Transfer funds instantly from your bank account or card, to any bKash account using the Add Money service. SUPER FAST QR TRANSACTIONS Use the Scan QR button in the home screen at stores and shops for Payment, at Agent points for Cash Out or with other bKash users for Send Money – faster and error-free. OFFERS NEAR YOU Get the best bKash offers at your nearest payment points, all in one place under the Offers section in your home screen. TRANSACTION SHORTCUTS In the My bKash section, use shortcuts for your most frequent transactions to make them faster. SUGGESTIONS FOR YOU Find suggestions from bKash on what other services, Merchants, billers, and other partners you can try out. INBOX – TRANSACTIONS & PROMOTIONS Access notifications on your latest bKash transactions and promotional offers, from the Inbox button at the bottom of your home screen. MOBILE RECHARGE Recharge mobile balance or pay postpaid mobile bills for all major mobile network operators very quickly using amount shortcuts: • Robi • Airtel • Banglalink • Grameenphone • Teletalk Let bKash App take care of latest offers and best deals of your mobile operator. View and purchase recharge-based Internet, Voice and Bundle offers of different mobile operators in Mobile Recharge. PAY YOUR BILLS Make payments for your monthly utility bills such as electricity, gas, internet, and other services, right from the comfort of your home. GET DIFFERENT LIFESTYLE SERVICES Want a one-stop-shop for your lifestyle needs? Let bKash app be your companion for food delivery, online shopping, bus, train, launch and air tickets, movie tickets, hotel booking for traveling, and many more. HIGHLY SECURE MOBILE BANKING We take the security of your bKash account very seriously. We send you an OTP to verify your bKash account during first log-in. bKash App also asks for your PIN during both log-in, and transactions. EASE OF ACCESS Use the app in either Bangla or English, and change between the two whenever you want. STATEMENT Exert greater control over your mobile wallet by accessing your detailed transaction history, and a monthly transaction summary. CHECK LIMIT Know how much more you can transact by having a real-time view of your transaction limits. ONE-TAP BALANCE CHECK Checking your balance is just a tap away. We also help protect your data by hiding the balance after a few seconds. GREATER TRANSPARENCY & CONTROL Have greater visibility over your bKash transactions – while entering the amount, you will see your available balance, auto-calculated service charge, and projected new balance – all before completing the transaction.

Screenshots

Citytouch4 screens
bKash4 screens

Verdict

The call

The clearest difference is rating: Citytouch at 4.2 against bKash's 3.9. bKash's advantage is ratings volume (11K vs 1.9K). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citytouch holds the better App Store score, 4.2 against 3.9. That said, the two scores are not equally well evidenced: bKash has 11K ratings behind it against 1.9K, so its average is the more settled of the two. Written reviews point the same way: 43% of Citytouch's written reviews are positive against 40% of bKash's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 23, 2026 and September 27, 2026 respectively.

Scorecard2 real differences · 8 level
Citytouch versus bKash: the parameters behind the verdict, then further details
ParameterCitytouchbKash
PriceFreeFree
Rating4.2 (1.9K ratings) — better3.9 (11K ratings)
Positive reviews42.5% of reviews — better39.7% of reviews
Number of ratings1.9K11K — better
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.0 — better15.6
Further details — not scored
Size203 MB181 MB
Age rating4+17+
DeveloperThe City Bank PLC.bKash Limited

Customer experience

Citytouch

All ratings1,853 ratings
Positive79.7%
Neutral6.0%
Negative14.3%
Written reviews280 reviews
Positive42.5%
Neutral11.1%
Negative46.4%

bKash

All ratings11,469 ratings
Positive70.2%
Neutral6.6%
Negative23.3%
Written reviews944 reviews
Positive39.7%
Neutral10.5%
Negative49.8%

User reviews

Citytouch

From 1.9K App Store ratings

What we love

  • 🚀 Smooth and easy user interface
  • 👍 Comprehensive banking features
  • 🔒 Reliable and secure
  • 💡 Innovative digital banking experience

Room to improve

  • 🐛 Frequent crashes and bugs
  • ⏱️ Slow performance and long loading times
  • 🔍 Outdated and confusing user interface
  • 🤔 Inconsistent user experience

bKash

From 11K App Store ratings

What we love

  • 🚀 Easy money transfer
  • 🔒 Secure transactions
  • 👍 User-friendly interface
  • ✨ Reliable service

Room to improve

  • 🐛 Frequent app crashes
  • ⚠️ Verification issues
  • 🔒 Restricted access abroad
  • 🤖 Buggy facial recognition

Bugs and requests

Citytouch

Reported bugs

4 issues
  • Face ID/Touch ID login issues after updates
  • Inability to view full credit card transaction details
  • Inconsistent behavior when making payments
  • App crashes when trying to access certain features

Requested features

6 requests
  • Improved app stability and performance
  • Modernized and intuitive user interface design
  • Expanded features for Islamic banking accounts
  • Support for additional payment methods (e.g., NFC, Apple Pay)
  • Enhanced transaction history and statement viewing
Show 1 more
  • Faster and more reliable fund transfers

bKash

Reported bugs

4 issues
  • Camera permission not working
  • Unable to log in after changing phone number
  • Saved payment details not working
  • Electricity bill payment not showing up

Requested features

4 requests
  • Add fingerprint/Face ID login
  • Support for multiple accounts
  • Ability to pay bills from international cards
  • Offline mode for transactions

In-app purchases

None

Citytouch

No in-app purchases

None

bKash

No in-app purchases

Questions

Is Citytouch free?
Citytouch is free to download, with no in-app purchases.
Is bKash free?
bKash is free to download, with no in-app purchases.
Which has better reviews, Citytouch or bKash?
Citytouch is rated higher. Citytouch averages 4.2 out of 5 from 1.9K ratings, while bKash averages 3.9 from 11K ratings.
Do Citytouch or bKash have ads?
Neither Citytouch nor bKash shows ads.
Which is updated more often, Citytouch or bKash?
Citytouch ships an update every 2 months, and bKash every 2 months. Most recently, Citytouch was updated on September 23, 2026 and bKash on September 27, 2026.

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