Comparison

myCellcom App vs LG&E KU ODP

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

myCellcom App

Manage your mobile account and track usage details from anywhere. View your plan, bill, and make payments. Set up usage notifications and easily contact customer support.

Highlights
  • View talk, text, and data usage
  • View plan and bill details
  • Make payments
  • Manage usage notifications
  • Contact customer support
Features
Read full description

Get usage and account information on-the-go with the myCellcom app! The myCellcom app allows you to manage various account functions, including: •View talk, text and data usage •View your plan and bill •Make a payment •Manage usage notifications •Contact Cellcom To use the myCellcom app, you need to have a myCellcom account set up. To register for a free myCellcom account: •Simply go to http://my.cellcom.com select the link below the Log In button that says Click to Register, and follow the prompts to complete registration. –If you are registering as an Account Owner, to verify your relationship with the account, you will need to provide one of the following pieces of information: Account password or social security number (last 4 digits) or federal tax ID. –You can also choose to sign up as a Wireless User without an account password. A Wireless User account only has access to select information. Important Note: The information provided is solely an estimate and may not accurately reflect your current usage. It is based on information that is received and processed by Cellcom at this time. There may be some delays in processing information.

About

LG&E KU ODP

Manage your utility accounts with ease. Pay bills, track power outages, view usage history, and update account information. Secure login options are available for all customers.

Highlights
  • Pay bills with multiple methods
  • View bill and payment history
  • Set up bill reminders
  • Report and track power outages
  • View monthly energy usage
  • Manage account details
  • Secure login with biometrics
Features
Read full description

The LG&E, KU and ODP mobile app is provided at no cost to customers (residential and most small businesses) and gives you the ability to pay your bill, view bill and payment history, set up bill reminders and paperless billing, view monthly usage, report and track power outages, manage your account, and more. Access your account(s) with ease - securely log in utilizing password, face ID™ or fingerprint/touch ID™. Features include: Paying your Bill: • Effortlessly pay your bill using your bank account, credit/debit card, Amazon Pay, PayPal and Venmo • Check your account balance • Review payment history • Manage payments – one time and Auto Pay • Manage notifications (for your bills, power outages, and other service requests) • Sign up for paperless billing Outage Information: • Report and track outages • Guest users can report outages without logging in • View outage status • Get up-to-date information from our outage map, with or without logging in Account Details: • View your bill • Manage phone number(s) and email address(es) • View a graph of your energy usage for the last 12 months • Check the status of your account(s) • Easily move between your utility accounts using the account selection at the top of the screen Contact Us: • Customer Service by phone or email

Screenshots

myCellcom App4 screens
LG&E KU ODP4 screens

Verdict

The call

The clearest difference is review sentiment: LG&E KU ODP at 72% against myCellcom App's 48%. LG&E KU ODP also leads on rating (4.8 vs 4.5) and ratings volume (25K vs 540). myCellcom App's advantage is device support (3 vs 1) and iOS requirement (12.2 vs 16.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

LG&E KU ODP holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: LG&E KU ODP has 25K ratings behind it against 540, so its average is the more settled of the two. Written reviews point the same way: 48% of myCellcom App's written reviews are positive against 72% of LG&E KU ODP's.

UpkeepUpdate frequency

myCellcom App ships an update every 2 months, LG&E KU ODP every 3 months. The most recent releases landed on September 17, 2026 and September 24, 2026 respectively.

Scorecard5 real differences · 5 level
myCellcom App versus LG&E KU ODP: the parameters behind the verdict, then further details
ParametermyCellcom AppLG&E KU ODP
PriceFreeFree
Rating4.5 (540 ratings)4.8 (25K ratings) — better
Positive reviews48.2% of reviews72.4% of reviews — better
Number of ratings54025K — better
Update frequencyEvery 2 months — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS12.2 — better16.0
Further details — not scored
Size5 MB29 MB
Age rating4+4+
DeveloperNew-Cell, Inc.LG&E AND KU ENERGY LLC

Customer experience

myCellcom App

All ratings540 ratings
Positive92.8%
Neutral3.7%
Negative3.5%
Written reviews56 reviews
Positive48.2%
Neutral14.3%
Negative37.5%

LG&E KU ODP

All ratings24,507 ratings
Positive96.4%
Neutral1.5%
Negative2.1%
Written reviews116 reviews
Positive72.4%
Neutral6.9%
Negative20.7%

User reviews

myCellcom App

From 540 App Store ratings

What we love

  • 👍 Easy to use and navigate
  • 📊 Convenient data usage tracking
  • 💳 Simple bill payment process
  • 👥 Family usage monitoring capabilities
  • ⚡ Quick access to account information

Room to improve

  • 🐛 Frequent app crashes
  • 🔐 Requires login every time (session timeout issues)
  • 💳 No saved payment information option
  • 📱 Compatibility issues with newer iOS versions
  • ⏱️ Slow data usage updates

LG&E KU ODP

From 25K App Store ratings

What we love

  • 🚀 Easy to use
  • 👍 User-friendly interface
  • 💡 Convenient bill payment
  • 🚀 Quick and simple
  • 👍 Straightforward navigation

Room to improve

  • 🐛 Occasional login issues
  • 🐛 Unreliable outage reporting
  • 🐛 Delayed payment processing
  • 🐛 Inconsistent app performance
  • 🐛 Blank screens after payment

Bugs and requests

myCellcom App

Reported bugs

10 issues
  • App crashes on launch or during payment processing
  • Login screen loops without progressing
  • Password save functionality not working
  • Network unavailable errors despite active connection
  • Crashes when logging in as secondary account holders
Show 5 more
  • Inability to display multiple lines on shared accounts
  • App won't load or open
  • Forced logout after brief periods
  • Card information field not retaining input
  • Incompatible with iPhone iOS 18

Requested features

7 requests
  • Save credit card information for faster payments
  • Face ID or biometric authentication
  • Schedule payments for future dates
  • View usage for all lines on account simultaneously
  • Persistent login sessions
Show 2 more
  • Real-time data usage updates
  • In-app chat support feature

LG&E KU ODP

Reported bugs

5 issues
  • Login credentials not working
  • Outage status not reflecting reality
  • Delayed payment withdrawal from accounts
  • Blank screens after attempting payment
  • Outdated account information causing issues

Requested features

5 requests
  • Add self-service meter reading
  • Improve payment processing speed
  • Enhance outage reporting accuracy
  • Provide current usage information
  • Optimize app for larger screens

In-app purchases

None

myCellcom App

No in-app purchases

None

LG&E KU ODP

No in-app purchases

Questions

Is myCellcom App free?
myCellcom App is free to download, with no in-app purchases.
Is LG&E KU ODP free?
LG&E KU ODP is free to download, with no in-app purchases.
Which has better reviews, myCellcom App or LG&E KU ODP?
LG&E KU ODP is rated higher. myCellcom App averages 4.5 out of 5 from 540 ratings, while LG&E KU ODP averages 4.8 from 25K ratings.
Do myCellcom App or LG&E KU ODP have ads?
Neither myCellcom App nor LG&E KU ODP shows ads.
Which is updated more often, myCellcom App or LG&E KU ODP?
myCellcom App ships an update every 2 months, and LG&E KU ODP every 3 months. Most recently, myCellcom App was updated on September 17, 2026 and LG&E KU ODP on September 24, 2026.

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