Comparison

myCellcom App vs DEC Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

myCellcom App

Manage your mobile account and track usage details from anywhere. View your plan, bill, and make payments. Set up usage notifications and easily contact customer support.

Highlights
  • View talk, text, and data usage
  • View plan and bill details
  • Make payments
  • Manage usage notifications
  • Contact customer support
Features
Read full description

Get usage and account information on-the-go with the myCellcom app! The myCellcom app allows you to manage various account functions, including: •View talk, text and data usage •View your plan and bill •Make a payment •Manage usage notifications •Contact Cellcom To use the myCellcom app, you need to have a myCellcom account set up. To register for a free myCellcom account: •Simply go to http://my.cellcom.com select the link below the Log In button that says Click to Register, and follow the prompts to complete registration. –If you are registering as an Account Owner, to verify your relationship with the account, you will need to provide one of the following pieces of information: Account password or social security number (last 4 digits) or federal tax ID. –You can also choose to sign up as a Wireless User without an account password. A Wireless User account only has access to select information. Important Note: The information provided is solely an estimate and may not accurately reflect your current usage. It is based on information that is received and processed by Cellcom at this time. There may be some delays in processing information.

About

DEC Connect

Manage your Delaware Electric Cooperative account on the go. View usage and billing, make payments, and report service issues. Access bill history and facility maps easily.

Highlights
  • View account balance and due date
  • Manage recurring payments
  • View bill history (PDFs)
  • Analyze energy usage graphs
  • Report account/service issues
  • Contact customer service
  • Locate facilities and dropboxes
Read full description

DEC Connect provides Delaware Electric Cooperative customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from DEC. Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. My Usage - View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. Contact Us - Easily contact DEC by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. Maps - Displays facility and payment dropbox locations on a map interface.

Screenshots

myCellcom App4 screens
DEC Connect4 screens

Verdict

The call

The clearest difference is rating: myCellcom App at 4.5 against DEC Connect's 2.9. myCellcom App also leads on review sentiment (48% vs 26%) and ratings volume (540 vs 34). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

myCellcom App holds the better App Store score, 4.5 against 2.9. That said, the two scores are not equally well evidenced: myCellcom App has 540 ratings behind it against 34, so its average is the more settled of the two. Written reviews point the same way: 48% of myCellcom App's written reviews are positive against 26% of DEC Connect's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 17, 2026 and August 13, 2026 respectively.

Scorecard4 real differences · 6 level
myCellcom App versus DEC Connect: the parameters behind the verdict, then further details
ParametermyCellcom AppDEC Connect
PriceFreeFree
Rating4.5 (540 ratings) — better2.9 (34 ratings)
Positive reviews48.2% of reviews — better26.3% of reviews
Number of ratings540 — better34
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS12.2 — better17.0
Further details — not scored
Size5 MB29 MB
Age rating4+17+
DeveloperNew-Cell, Inc.Delaware Electric Cooperative, Inc

Customer experience

myCellcom App

All ratings540 ratings
Positive92.8%
Neutral3.7%
Negative3.5%
Written reviews56 reviews
Positive48.2%
Neutral14.3%
Negative37.5%

DEC Connect

All ratings34 ratings
Positive44.1%
Neutral5.9%
Negative50.0%
Written reviews19 reviews
Positive26.3%
Neutral5.3%
Negative68.4%

Bugs and requests

myCellcom App

Reported bugs

10 issues
  • App crashes on launch or during payment processing
  • Login screen loops without progressing
  • Password save functionality not working
  • Network unavailable errors despite active connection
  • Crashes when logging in as secondary account holders
Show 5 more
  • Inability to display multiple lines on shared accounts
  • App won't load or open
  • Forced logout after brief periods
  • Card information field not retaining input
  • Incompatible with iPhone iOS 18

Requested features

7 requests
  • Save credit card information for faster payments
  • Face ID or biometric authentication
  • Schedule payments for future dates
  • View usage for all lines on account simultaneously
  • Persistent login sessions
Show 2 more
  • Real-time data usage updates
  • In-app chat support feature

DEC Connect

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

myCellcom App

No in-app purchases

None

DEC Connect

No in-app purchases

Questions

Is myCellcom App free?
myCellcom App is free to download, with no in-app purchases.
Is DEC Connect free?
DEC Connect is free to download, with no in-app purchases.
Which has better reviews, myCellcom App or DEC Connect?
myCellcom App is rated higher. myCellcom App averages 4.5 out of 5 from 540 ratings, while DEC Connect averages 2.9 from 34 ratings.
Do myCellcom App or DEC Connect have ads?
Neither myCellcom App nor DEC Connect shows ads.
Which is updated more often, myCellcom App or DEC Connect?
myCellcom App ships an update every 2 months, and DEC Connect every 2 months. Most recently, myCellcom App was updated on September 17, 2026 and DEC Connect on August 13, 2026.

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