RingCentral vs ECAT Review Tool

Run your business communications from anywhere with AI built in. RingCentral brings your business phone, messages, and meetings into one powerful mobile app, enhanced with AI across every interaction. AI-powered communication, everywhere AI Receptionist Automatically answer, route, and manage inbound calls so your business never misses a customer. AI Calling Handle calls smarter with AI-powered assistance during and after every conversation. AI Notes and Transcripts Capture every call and meeting with transcripts, summaries, and action items. AI Conversation Expert Get insights, coaching, and recommendations to improve conversations and outcomes. AI Messaging and SMS Manage customer conversations in a shared SMS inbox and let AI draft replies and recaps. Your complete business phone on mobile • Make and receive calls with your business number • Send and receive SMS and team messages • Host and join video meetings from anywhere • Access contacts, call history, and voicemail in one place Built for teams and businesses of any size • Support sales, service, and operations on the go • Stay connected across devices with one unified system • Integrate with Google, Microsoft, Salesforce, and more Enterprise-grade reliability • Secure, compliant cloud communications • 99.999% availability for business-critical conversations • Trusted by 500,000 businesses worldwide Download now and access your RingCentral communications on mobile.

ECAT EASIER. FASTER. SMARTER. Organisations around the world are using ECAT to cut costs, improve compliance, strengthen operations and gain a competitive edge. Our purpose in the beginning, today, and for the next 30 years is to make it easy and feasible for organisations, using mobile technology, to get an instant, accurate and complete picture of the state or status of anything so that they can better manage their operation. The consensus was that technology wasn’t enabling people to easily and quickly create, edit, roll out and manage their own audits. Solutions tended to be either specialist and rigid or general and unintelligent. Auditors found they had to amend their processes to fit the technology rather than the other way around and were still leaning heavily on either internal or external IT people. Most felt technology should do more of the work, e.g. once an anomaly was recorded that the system would automatically and immediately respond and create all required tasks, assignments and notifications. Some were even using dedicated hardware to record audits which seemed ridiculous when they already had smartphones and tablets. To manage large organisations we certainly need heavy duty software solutions such as ERP’s and CRM platforms, but, we don’t need heavy weight technology for audits. What we need is a flexible, intelligent, mobile solution that enables us to better manage auditing; without IT people.