RingCentral User Reviews

What users say

Top reviews

What Is Going On With This App??????

Ring Central: Signs me out immediately after I sign in for “security purposes”

Also Ring Central: Bombards me with notifications as if I’m signed in anyway.

I think since the App is pretty much useless I should just delete it.

App Settings Does Not Work

Settings does not work. I have silenced notifications yet i still get calls and message notifications. I change status to DND or Appear offline it always reverts back to online. After every update the app just gets worse.

Unable to Silence Notifications

I have tried every possible setting on Apple and in the app to silence notifications from RingCentral when I am not at work. No matter what I do, or how many times I try, notifications continue to break through. It is severely harming my quality of life and I wish I could delete the app. Unfortunately I have to use it for work. Please fix this issue and allow me to silence notifications on any sort of schedule.
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Bad customer service

I attempted to call them after hours, and they were unable to help me

True Convenience

I find that RingCentral is one of the more friendly software programs for communication. It’s really nice. I utilize it for remote work. My patients contact me directly We communicate back-and-forth via text voicemail even email. I really enjoy it. Thank you, RingCentral.

Dark Icon

Needs a dark app icon and dark mode please

Otherwise a great business phone pack!

So difficult!!

I can’t make my number say it’s from the city the business is located in and miss many leads because of it. People think it’s spam.
Also shows studio number for the first minute when missing a call, so I can’t call back for a while.
So many glitches and difficult to uninstall.

Waste of money

Their phone system is very poor quality. The audio is delayed and muffled. It’s a waste of money.

The Omni Therapy RING CENTRAL SITE

Every other day I have to start all over again to get to my patients. This is sooooo frustrating !

Don’t sign a contract!

Their contract renewal period shows 1 yr, but the fine print says that if you don’t give 30 days notice, they automatically renew you for the next year too! No hope of reducing the number of lines either!!!!!

So easy!!

We love our RingCentral phone service. So easy to use!! We’ve got 8 years with the system and it works perfectly!!

Can’t view or send messages

I cannot send or receive direct messages from my boss or teammates. This defeats the whole reason for me having this app.

Great service

Ring Central has many great features, and consistently creates new innovations. I really like that I can use it via my cell phone, and I can quickly transfer between a desktop phone and the cell. And having the ability to text is great.

Bait and switch

They lied to get us signed up. We moved from Vonage to Nextiva to Ring and we’re back with Vonage. I’d wager they don’t pay their workers a livable wage as well

Good

It has all I need so far.

Horrible!

If I could put 0 stars I would! Horrible company. They provide zero customer support, they only care about charging you the next bill, not solving your problems. The IT people will laugh in your face when saying how frustrated you are that for the past six months you haven’t received client calls because of mistakes on their end. Could not recommend any less!
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Scamming and Misinformation

I was misguided by the reviews on this app, to make the long story short. I helped my dad start a company, and our accountant told us to use a “call re direct” service. So we went with ring, we talked to one of their reps and they were nice and all. When it came to finalizing it everything, we were told to sign a contract that was necessary for us to begin utilizing their services and to allow them to make automatic payment. Well turns out they forgot to mention the part where they lock you down for 2 years and there’s nothing you can do. We don’t use ring at all, the service wasn’t for us, we are almost a year into the contract and they won’t let us cancel. Customer service isn’t of any help, stating that “clearly the contact stated so”. One thing is giving us a contract to sign, while telling us it is simply to allow auto pay and be able to utilize your service. Bunch of scum.
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Best VoIP Platform especially for Apple Users

Our business switched from Vonage and was the best decision ever made. It just works especially for Mac users where we had so many problems.

Love it. Need Apple Watch support

It’s great, but my Apple Watch doesn’t ring. If I don’t have my phone near/around/off silent I’ll miss a call. Would love Apple Watch support

Icon for Dark Mode?

When are you guys going to update the app icon so it properly supports dark mode? Right now the bright white icon is really harsh at night and stands out badly against a dark home screen. I’m partially blind and the brightness actually hurts my eyes enough that I had to move the app to my second page just to avoid constantly seeing it. A dark mode icon option would really help accessibility and overall usability.
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