RingCentral User Reviews

Customer Experience

Positive experience36.4% of reviews
Neutral8.7% of reviews
Negative experience54.9% of reviews

~ Based on 550 written reviews from the US App Store.

What users say

Is RingCentral Safe?

RingCentral appears safe based on user ratings. AppsHunter Safety Score for RingCentral is 96/100.

This assessment is based on 77,934 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.6% of ratings point to a safe experience
1.1% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 77,934 App Store ratings for RingCentral.

Is RingCentral Legit?

RingCentral appears to be a legitimate app. AppsHunter Legitimacy Score for RingCentral is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Owner operator of A-1 Fence Co . INC .

Great service . Spam calls gone . Piece of mind

Scammers

they will charge you for some fake FEEs:
Compliance and Administrative Cost Recovery Fee -48$
e911 Service Fee -12$
Registration - UCaaS Low Volume Campaign 18$

ZOOM doesn't have any of those those and much cheaper!

Not a good app at all

It keeps freezing up and I also don’t get my voicemails to my emails anymore pretty disappointing

App gets out of sync

I love being able to use my mobile device while working but it is very frustrating 1/5 calls won’t transfer to my cell phone and then I have to rush reset the app to get the call linked.

Needing new phones

I reached out many times we have two offices and both phones don’t work. We use our cell phones in a medical office. Very unprofessional. They have told me they can’t send us replacements

Make a dark mode icon please!!

This app looks horrible on my home screen because its the only one without a dark icon.

1* until…

Giving this 1* until you give us a dark mode icon. This app is ruining the look of my homescreen.

Missed calls

When I missed calls, it initially does not show who the color was. Instead, it has my username as a missed call. This needs to be fixed.

Calls not connecting on iOS 27 intermittently

Unable to answer calls sometimes it stays on connecting after answering ever since updating to iOS 27

AI cost too high

AI cost too high

my first time on Ring Central

wow! ring central is cool, I love it.

Used ao

I love this app! I highly recommend ❤️

Not helpful

Makes no sense. I don’t see any call features in this app. I’m confused now. I can’t make calls

Sand

I love the recording of Cala and how it seems to be on point most of the time

Reference

Great reference for my phone calls to review what was covered

Best VoIP app

I’ve seen them all and RingCentral the best of them all. Nothing compares their Mac and iOS apps are incredible. Please create a native Apple Vision Pro app

FUNCTION & SUPPORT GIGANTIC IMPROVEMENT

12 years of RC, finally it has IMPROVED AT EVERY LEVEL: customer support, App features and REALTIME SUPPORT TRACKING. FAST HUMAN CHAT & PHONE SERVICE (not just sales but SUPPORT). FAST RESOLUTION with their AI… Even the troublesome TCR registration improved. It has its quirks but it’s GIGANTIC how MUCH BETTER THAN TEAMs (and MITEL Micollab whom they took over) that RC has become. IT WILL TAKE BUSINESS AWAY FROM MICROSOFT AND JUSTIFIABLY THE BEST SOLUTION FOR SMALL to ENTERPRISE. ps it interfaces with TEAMS at most levels too. It has an INCLUDED IP Phone to LAND LINE (PSTN) dialing capability that RIVALS what SKYPE (Credits) used to offer in MOST COUNTRYS world wide. Just contact them to whitelist countries you want to enable this with and its FREE with your RC account* (my basic RC business has it included and we can call most EU, USA, Japan, S.Korea, land lines at no charge. This is great when travelling to contact local business, family and friends not on Social media such as Messenger, Teams, RC, WhatsApp etc.)
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Response from developer

Thank you for taking the time to share your fantastic feedback and for being a longtime RingCentral customer! The Review Team would value the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to hear more from you soon!

Most aggravating

This is by far the most aggravating app I have on my phone. I reject a call two seconds later. It’s ringing again. I rejected again two seconds later. It’s ringing again over and over and over if I reject a call I’m rejecting it on purpose. I don’t need the call to come back to my cell phone 15 freaking times. I should not have to silence all calls to stop my phone from ringing when I’m with a customer.
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Revolutionary for Business

I have been using this app for many many years and it has served me well. My team loves to work and collaborate on this app. And it keeps getting better!

Devs have no reason to be this petty

So I set up audio with ring central. The ring tone on this app is set to use media volume for ringer instead of the ringtone volume. I expected the app of an org so big to at-least have something so basic be properly utilized. Also if we 0 out media volume, for that. You stop hearing in call volume. Who does that?
I phone has 2 separate volume controls for in call volume and ringer volume. Do a better job ring central. Also rurning notifications off does not stop calls from coming in.
Bummer
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