Comparison

RingCentral vs Dialpad

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

RingCentral

Consolidate business communications including calls, messages, meetings, and faxes into a single application. Leverage an AI Assistant for tasks like note-taking, message polishing, and meeting transcriptions to enhance productivity.

Highlights
  • Unified calls, messages, meetings, and faxes
  • AI Assistant for notes and transcriptions
  • Team chat with file sharing
  • HD video meetings with whiteboarding
  • Business SMS with translations
  • Digital faxing
  • Work and personal modes
Features
Currently charting
Read full description

Run your business communications from anywhere with AI built in. RingCentral brings your business phone, messages, and meetings into one powerful mobile app, enhanced with AI across every interaction. AI-powered communication, everywhere AI Receptionist Automatically answer, route, and manage inbound calls so your business never misses a customer. AI Calling Handle calls smarter with AI-powered assistance during and after every conversation. AI Notes and Transcripts Capture every call and meeting with transcripts, summaries, and action items. AI Conversation Expert Get insights, coaching, and recommendations to improve conversations and outcomes. AI Messaging and SMS Manage customer conversations in a shared SMS inbox and let AI draft replies and recaps. Your complete business phone on mobile • Make and receive calls with your business number • Send and receive SMS and team messages • Host and join video meetings from anywhere • Access contacts, call history, and voicemail in one place Built for teams and businesses of any size • Support sales, service, and operations on the go • Stay connected across devices with one unified system • Integrate with Google, Microsoft, Salesforce, and more Enterprise-grade reliability • Secure, compliant cloud communications • 99.999% availability for business-critical conversations • Trusted by 500,000 businesses worldwide Download now and access your RingCentral communications on mobile.

About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

Screenshots

RingCentral4 screens
Dialpad4 screens

Verdict

The call

The clearest difference is monetization model: Dialpad at ad-supported against RingCentral's subscription. RingCentral's advantage is ads (none vs shown) and ratings volume (77K vs 4.5K). On price, review sentiment, update cadence and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

RingCentral holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: RingCentral has 77K ratings behind it against 4.5K, so its average is the more settled of the two. Written reviews point the same way: 37% of RingCentral's written reviews are positive against 34% of Dialpad's.

UpkeepUpdate frequency

RingCentral ships an update every 3 weeks, Dialpad fortnightly. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

Scorecard5 real differences · 6 level
RingCentral versus Dialpad: the parameters behind the verdict, then further details
ParameterRingCentralDialpad
PriceFreeFree
Rating4.8 (77K ratings) — better4.6 (4.5K ratings)
Positive reviews36.6% of reviews — better34.0% of reviews
Number of ratings77K — better4.5K
Update frequencyEvery 3 weeksFortnightly — better
AdsNo — betterYes
In-app purchasesNoNo
MonetizationSubscriptionAd-supported — better
Best chart rank#97 — better—
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.0 — better17.0
Further details — not scored
Size332 MB335 MB
Age rating4+4+
DeveloperRingCentral, IncDialpad, Inc.

Customer experience

RingCentral

All ratings77,451 ratings
Positive96.6%
Neutral1.1%
Negative2.3%
Written reviews543 reviews
Positive36.6%
Neutral8.5%
Negative54.9%

Dialpad

All ratings4,543 ratings
Positive89.6%
Neutral3.1%
Negative7.4%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

User reviews

RingCentral

From 77K App Store ratings

What we love

  • 🚀 Reliable service
  • 📞 Convenient for businesses
  • 🤝 Great for team communication
  • 💻 Seamless integration across devices

Room to improve

  • 🐛 Buggy app with frequent issues
  • 🤖 Poor customer service and support
  • 🔒 Difficult to cancel subscription
  • 🔍 Lack of transparency in pricing and policies

Dialpad

From 4.5K App Store ratings

What we love

  • 🚀 Reliable and consistent
  • 📊 Great analytics and reporting
  • 💻 Seamless desktop and mobile integration
  • 🤖 Useful AI features
  • 📞 Convenient business phone solution

Room to improve

  • 🐛 Buggy and glitchy app
  • 📞 Frequent call drops and connectivity issues
  • 🔇 Unreliable notifications
  • 📱 Poor mobile app experience
  • 🕰️ Slow response times from customer support

Bugs and requests

RingCentral

Reported bugs

4 issues
  • Missed calls and notifications
  • Unreliable call quality and connectivity
  • Syncing and login issues
  • Inability to delete messages

Requested features

4 requests
  • Dark app icon
  • Apple Watch support
  • Improved SMS/text messaging functionality
  • Customizable app interface

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

In-app purchases

None

RingCentral

No in-app purchases

None

Dialpad

No in-app purchases

Questions

Is RingCentral free?
RingCentral is free to download, with no in-app purchases.
Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Which has better reviews, RingCentral or Dialpad?
RingCentral is rated higher. RingCentral averages 4.8 out of 5 from 77K ratings, while Dialpad averages 4.6 from 4.5K ratings.
Do RingCentral or Dialpad have ads?
Dialpad shows ads; RingCentral does not.
Which is updated more often, RingCentral or Dialpad?
RingCentral ships an update every 3 weeks, and Dialpad fortnightly. Most recently, RingCentral was updated on September 24, 2026 and Dialpad on September 22, 2026.

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