Phone.com vs BT Cloud Work
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Phone.com
Transform your smartphone into a dedicated business line. Manage calls, voicemails, and texts from any of your business numbers, all within a single app. Stay connected and responsive with features like visual voicemail and call blocking.
- Business phone calls over data/Wi-Fi
- Visual voicemail with transcription
- Send/receive SMS with business numbers
- Block unwanted calls
- Group messaging
- Scheduled and auto-response messages
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Turn your mobile phone into a business phone. Enable your smartphone to access, manage, and become your Phone.com account. Just sign up for the Phone.com service and download Phone.com for iOS, and you’ll be connected 24/7. Phone.com for iOS brings all your cloud communication features together with the added benefit of making calls over your carrier network or using data coverage or Wi-Fi. Convenient Calling Over Data and Wi-Fi: With Phone.com mobile apps, you can make calls anywhere in the world using your 3G/4G data or Wi-Fi connection. Or connect to Wi-Fi and turn your device into a powerful desk phone, then never worry about having enough minutes or cell coverage again. Better Visual Voicemail: Your business voicemail, all in one place. Separate your business and personal messages, and respond with a call, SMS, or even a fax! Choose a plan with Phone.com’s transcription service, and you’ll be able to read each voicemail within the app or in your email. Text Using Any Phone.com Number: Send and receive SMS messages using any of your business phone numbers. Maintain your own work inbox, separate from your personal messages, and use group messaging to collaborate with colleagues on just about anything. You can even schedule messages to be sent at a later date and auto-respond to incoming calls and messages. Block Unwanted Calls: Robocalls and telemarketers eat into your valuable time, block nuisance callers with a click. Modern workers need to be agile, connected, and responsive. With Phone.com for iOS, you’ll never miss a business call or text, no matter where you are.
BT Cloud Work
Manage your business phone system from your smartphone. Handle calls, voicemails, faxes, messages, and video meetings on the go. Maintain your business caller ID and collaborate with colleagues seamlessly.
- Business caller ID
- VoIP calls
- Visual voicemail
- Internet fax
- HD video conferencing
- Team messaging
- Unlimited conference calling
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Download the BT Cloud Work app — the essential application for your BT Cloud Work service. Manage your phone system directly from your smartphone and handle your business calls, voicemails and faxes, messages, video meetings, anywhere. If you need any support please contact our service desk on 0800 389 0321. Use the BT Cloud Work app on your smartphone to: - Show your BT Cloud Work business number as your Caller ID when making calls. - Make VoIP calls over Wi-fi / 3G / 4G / 5G - Use the BT Cloud Work RingOut feature to continue making calls with business caller ID using your mobile network - Switch an active call to your mobile if you’re walking away from your desk - Keep all your business voicemails and faxes separate from your personal messages. - See who left a message, forward messages, and tap to return calls with Visual Voicemail. - Send and receive faxes, by accessing photos, email attachments, and cloud storage such as Dropbox & Google Drive - View call time, date, and duration, and return calls directly from your BT Cloud Work call logs. - Get notifications of incoming messages. - Access your company extensions as a contact group. - Conferencing feature with unlimited conference calling for up to 1000 participants per conference* - Host and participate in HD video conferencing meetings* - Collaborate with colleagues; send and receive messages and files BT Cloud Work - a cloud-based business phone system that delivers: - Local, Free Phone and Non Geographic numbers - Auto-receptionist - Multiple extensions - Advanced call management and answering rules - Multiple voicemail boxes - Visual voicemail - Internet fax - Music on hold - Custom greetings - Call screening - Call queues - Dial-by-name directory - Conferencing*
Screenshots
Verdict
The clearest difference is rating: Phone.com at 4.4 against BT Cloud Work's 3.0. Phone.com also leads on ratings volume (233 vs 2). BT Cloud Work's advantage is monetization model (free vs freemium). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Phone.com holds the better App Store score, 4.4 against 3.0. That said, the two scores are not equally well evidenced: Phone.com has 233 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 16% of Phone.com's written reviews are positive against 24% of BT Cloud Work's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on September 25, 2026 and September 17, 2026 respectively.
| Parameter | Phone.com | BT Cloud Work |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (233 ratings) — better | 3.0 (2 ratings) |
| Positive reviews | 16.4% of reviews | 23.7% of reviews — better |
| Number of ratings | 233 — better | 2 |
| Update frequency | Every 3 months | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.6 — better | 16.0 |
| Further details — not scored | ||
| Size | 212 MB | 326 MB |
| Age rating | 4+ | 4+ |
| Developer | Phone.com, Inc. | British Telecommunications plc |
Customer experience
Phone.com
BT Cloud Work
User reviews
Phone.com
From 233 App Store ratingsWhat we love
- 👍 Easy-to-use interface and clean design
- 📱 Convenient mobile app for remote work
- 🎯 Good call routing and voicemail-to-email features
- 💼 Useful for separating business and personal communications
- 🏢 Scalable solution for growing businesses
Room to improve
- 🐛 Frequent call drops and disconnections
- 🔇 One-way audio issues (can't hear caller)
- 📵 Calls won't connect or ring properly
- ⏱️ Significant call delays and lag
- 🔄 Requires frequent app reinstalls to function
BT Cloud Work
From 2 App Store ratingsWhat we love
- 👍 Great for remote work
- 👍 Flexibility for business
- 👍 Can take office calls on mobile
- 👍 Useful for messages and voicemails
- 👍 Good for conference calls
Room to improve
- 🐛 App keeps going offline
- 🐛 Never works properly
- 🐛 Shows offline when out of app
- 🐛 Very basic and outdated
- 🐛 Missing essential features
Bugs and requests
Phone.com
Reported bugs
27 issues- Calls drop immediately after connecting
- One-way audio during calls
- Screen goes dark during incoming calls
- App freezes and requires restart
- Cannot answer incoming calls
Show 22 moreShow fewer
- Calls show as 'connecting' but never connect
- Message notifications don't disappear when read
- Voicemail list freezes frequently
- Cannot make calls after listening to voicemail
- Cannot make second call without closing app
- Keypad disappears during calls
- Multiple screens flash when answering calls
- Delayed message and call notifications
- Voicemail not recording properly
- Login credentials not working in app
- App logs out unexpectedly
- Recent calls list doesn't update quickly
- Bluetooth audio not working for voicemails
- Text messages stuck in 'processing' state
- Contact list not syncing properly
- Duplicate call notifications
- App continues ringing after logout
- Favorites list keeps getting deleted
- Voicemail plays randomly at high volume
- Pictures in messages load incorrectly
- Group message notifications sent multiple times
- Call quality degrades as call duration increases
Requested features
15 requests- Two-factor authentication for account security
- Dark mode option
- Automatic app updates without manual intervention
- Message export and backup functionality
- Video call capability
Show 10 moreShow fewer
- Better contact synchronization with iOS
- Ability to add nicknames to contacts
- Online cancellation without phone call requirement
- CRM integration
- Improved keypad accessibility during calls
- Better Bluetooth headset compatibility
- Automatic message thread organization
- Undo function for deleted extensions
- Real-time call list updates
- Better notification management system
BT Cloud Work
Reported bugs
149 issues- App keeps going offline on mobile
- App shows offline when out of app
- Significant delay on calls
- Impossible to hold conversation
- Phone doesn't always ring
Show 144 moreShow fewer
- App logs out without notice
- Cannot send texts or do conferencing
- Temporary server issue is permanent
- Displays only initials for contacts
- Shows only phone number when app not open
- Falls over regularly
- Random beeping noises
- Features don't work
- Doesn't do anything when changing settings
- Doesn't tell you people have called
- Frequently drops calls
- Doesn't like working on 4G
- Keypad too small on iPhone
- Significant battery drain
- Call drop consistently
- Cut out mid conversation
- Slow clunky GUI
- Terrible functionality
- No SMS options
- Option buried away in menu
- Glitchy and clunky
- Disconnects on Wi-Fi
- Loses the call
- Cannot pickup from another handset
- Cuts out when calling
- Poor signal
- Forever calling clients back
- Causes more problems than needed
- Line immediately goes dead
- Doesn't always register missed calls
- UI very messy
- Harder to use
- Call log doesn't clear
- Contacts temperamental
- Incoming calls random
- Company name precedes caller display
- Cannot change ringtone
- Line always broken
- Suddenly lost after a few seconds
- Keeps dropping calls
- Not secure as fixed landline
- Cannot answer a call using the app
- Calls cut off
- Drops calls mid sentence
- Have to ring back on mobile
- Calls randomly get cut off
- Hit and miss if you can hear call
- Hit and miss if phone rings
- Inconsistent service
- Unlikely to finish a call
- App keeps logging out
- Rubbish on Wi-Fi
- App disconnects on Wi-Fi
- App loses the call
- Cannot pickup from another handset
- App is completely useless
- App cuts out when calling
- Poor signal
- Forever calling clients back
- App causes more problems than needed
- Line immediately goes dead
- App doesn't always register missed calls
- Poor voice quality on WiFi
- UI very messy
- Harder to use
- Call log doesn't have an option to clear it
- Contacts are temperamental in showing up
- Typical BT Shambles
- Never worked properly
- Lost business because of it
- Incoming calls come in, sometimes with the name
- Company name always precedes caller display
- Cannot change ringtone
- Line is always broken
- Line is suddenly lost
- Keeps dropping calls
- Not secure to use
- Does not seem possible to answer a call using the app
- Calls cut off
- Random automated message when trying to accept calls
- Randomly cut off on outbound calls
- Customer service is atrocious
- Technical support is arrogant
- Hit and miss if you can hear call
- Hit and miss if phone rings
- Inconsistent service
- Unlikely to finish a call
- Worst customer service
- Worst company
- Useless, incompetent staff
- App only works with old Salesforce version
- Very unreliable
- App is losing business and customers
- Calls get cut off
- App rings again but nothing happens
- Support is hard to understand
- Problem not solved
- Cannot get out of contract without penalty
- No one at BT seems bothered
- App requires a reasonable signal
- Calls are crackling
- Calls keep merging with other calls
- Hear random people in the call
- Calls drop even with a very strong WiFi
- App doesn't ring when someone calls
- Miss calls in the app
- App doesn't keep up with IOS updates
- Problems within the app
- Mobile app is just a supplement
- Phone won't ring
- Sent to voicemail
- Costing money through loss of work
- Not receiving phone calls
- Call often drops immediately upon being answered
- Number of rings setting seemingly changes itself
- Simple task of ringing is hit and miss
- Makes it unusable
- System rarely works
- Miss calls
- Fiddlier to answer
- Frequently lose calls
- Often missed calls
- Voicemail messages are delayed
- System gets confused
- Lose call when answering on app
- Struggles with WiFi and 3G/4G switching
- Can't change ring tone or volume
- Can't call out from main office number
- Can't copy and paste from call log
- Too easy to accidentally trigger dialling
- Bluetooth hands-free doesn't work
- Cannot hear each other
- App performance is abysmal
- Can't make 'warm transfers'
- Can't get client back from hold
- Calls drop off daily
- Lose clients half through conversations
- Line crackles
- Becomes robotic
- Delay when chatting
- Calls don't come through
- Reluctant to assist with issues
- Integration with existing contacts issue
- Contacts listed under first name
Requested features
24 requests- Spell/grammar check on chat
- Improve basic functionality
- Add essential features
- Streamline the app
- Improve call handling
Show 19 moreShow fewer
- Make it less complicated
- Add SMS options
- Allow copy/paste numbers from phone/calendar
- Improve UI and navigation
- Add option to clear call log
- Improve contact display
- Add dark mode
- Improve video meeting integration with MS Office 365
- Add screen sharing in video meetings
- Improve ringtone options
- Allow changing ringtone and volume
- Allow calling from main office number
- Enable copy/paste from call log
- Add contacts to Google contacts
- Dedicated dial button
- Improve transfer functionality
- Add warm transfers
- Improve integration with existing contacts
- Allow calling from main office number
In-app purchases
Phone.com
No in-app purchases
BT Cloud Work
No in-app purchases
