Phone.com vs NextivaONE
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Phone.com
Transform your smartphone into a dedicated business line. Manage calls, voicemails, and texts from any of your business numbers, all within a single app. Stay connected and responsive with features like visual voicemail and call blocking.
- Business phone calls over data/Wi-Fi
- Visual voicemail with transcription
- Send/receive SMS with business numbers
- Block unwanted calls
- Group messaging
- Scheduled and auto-response messages
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Turn your mobile phone into a business phone. Enable your smartphone to access, manage, and become your Phone.com account. Just sign up for the Phone.com service and download Phone.com for iOS, and you’ll be connected 24/7. Phone.com for iOS brings all your cloud communication features together with the added benefit of making calls over your carrier network or using data coverage or Wi-Fi. Convenient Calling Over Data and Wi-Fi: With Phone.com mobile apps, you can make calls anywhere in the world using your 3G/4G data or Wi-Fi connection. Or connect to Wi-Fi and turn your device into a powerful desk phone, then never worry about having enough minutes or cell coverage again. Better Visual Voicemail: Your business voicemail, all in one place. Separate your business and personal messages, and respond with a call, SMS, or even a fax! Choose a plan with Phone.com’s transcription service, and you’ll be able to read each voicemail within the app or in your email. Text Using Any Phone.com Number: Send and receive SMS messages using any of your business phone numbers. Maintain your own work inbox, separate from your personal messages, and use group messaging to collaborate with colleagues on just about anything. You can even schedule messages to be sent at a later date and auto-respond to incoming calls and messages. Block Unwanted Calls: Robocalls and telemarketers eat into your valuable time, block nuisance callers with a click. Modern workers need to be agile, connected, and responsive. With Phone.com for iOS, you’ll never miss a business call or text, no matter where you are.
NextivaONE
Establish a professional presence with a dedicated business phone number for calls and texts. Manage contacts, send SMS/MMS, and enjoy unlimited voice calling within the US and Canada. Offers free number porting and local/toll-free numbers.
- Dedicated business phone number
- Unlimited US/Canada calling
- Mobile texting (SMS/MMS)
- Contact management
- Business voicemail
- Free number porting
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Keep your work life separate from your personal life by getting a dedicated business phone number for calls, texts, and contact management. With NextivaONE, you can connect with your customers and team using unlimited voice calling within the US and Canada. Additionally, you can send texts using your business phone number. Key features include: * Unlimited calling (US and Canada) * Mobile texting (SMS/MMS) * Mobile contact management * Contacts integration * Business voicemail * Free number porting * Free local and toll-free numbers * 24/7 customer support Join over 100,000 Nextiva customers who rely on the most dependable network in the industry.
Screenshots
Verdict
The clearest difference is monetization model: NextivaONE at free against Phone.com's freemium. NextivaONE also leads on update cadence (every 3 weeks vs every 3 months) and ratings volume (7.1K vs 261). Phone.com's advantage is rating (4.5 vs 4.2) and iOS requirement (15.6 vs 18.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Phone.com holds the better App Store score, 4.5 against 4.2. That said, the two scores are not equally well evidenced: NextivaONE has 7.1K ratings behind it against 261, so its average is the more settled of the two. Written reviews point the same way: 16% of Phone.com's written reviews are positive against 13% of NextivaONE's.
Phone.com ships an update every 3 months, NextivaONE every 3 weeks. The most recent releases landed on September 19, 2026 and September 20, 2026 respectively.
| Parameter | Phone.com | NextivaONE |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (261 ratings) — better | 4.2 (7.1K ratings) |
| Positive reviews | 16.4% of reviews — better | 13.0% of reviews |
| Number of ratings | 261 | 7.1K — better |
| Update frequency | Every 3 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.6 — better | 18.0 |
| Further details — not scored | ||
| Size | 226 MB | 136 MB |
| Age rating | 4+ | 4+ |
| Developer | Phone.com, Inc. | Nextiva |
Customer experience
Phone.com
NextivaONE
User reviews
Phone.com
From 261 App Store ratingsWhat we love
- 👍 Easy-to-use interface and clean design
- 📱 Convenient mobile app for remote work
- 🎯 Good call routing and voicemail-to-email features
- 💼 Useful for separating business and personal communications
- 🏢 Scalable solution for growing businesses
Room to improve
- 🐛 Frequent call drops and disconnections
- 🔇 One-way audio issues (can't hear caller)
- 📵 Calls won't connect or ring properly
- ⏱️ Significant call delays and lag
- 🔄 Requires frequent app reinstalls to function
NextivaONE
From 7.1K App Store ratingsWhat we love
- 🚀 Ease of use
- 👍 Accessibility
- 🔒 Call quality
Room to improve
- 🐛 Dropped calls
- 🐛 Missed notifications
- 🐛 Unreliable app performance
- 🐛 Buggy text messaging
- 🐛 Poor call transfer functionality
Bugs and requests
Phone.com
Reported bugs
27 issues- Calls drop immediately after connecting
- One-way audio during calls
- Screen goes dark during incoming calls
- App freezes and requires restart
- Cannot answer incoming calls
Show 22 moreShow fewer
- Calls show as 'connecting' but never connect
- Message notifications don't disappear when read
- Voicemail list freezes frequently
- Cannot make calls after listening to voicemail
- Cannot make second call without closing app
- Keypad disappears during calls
- Multiple screens flash when answering calls
- Delayed message and call notifications
- Voicemail not recording properly
- Login credentials not working in app
- App logs out unexpectedly
- Recent calls list doesn't update quickly
- Bluetooth audio not working for voicemails
- Text messages stuck in 'processing' state
- Contact list not syncing properly
- Duplicate call notifications
- App continues ringing after logout
- Favorites list keeps getting deleted
- Voicemail plays randomly at high volume
- Pictures in messages load incorrectly
- Group message notifications sent multiple times
- Call quality degrades as call duration increases
Requested features
15 requests- Two-factor authentication for account security
- Dark mode option
- Automatic app updates without manual intervention
- Message export and backup functionality
- Video call capability
Show 10 moreShow fewer
- Better contact synchronization with iOS
- Ability to add nicknames to contacts
- Online cancellation without phone call requirement
- CRM integration
- Improved keypad accessibility during calls
- Better Bluetooth headset compatibility
- Automatic message thread organization
- Undo function for deleted extensions
- Real-time call list updates
- Better notification management system
NextivaONE
Reported bugs
4 issues- Calls not ringing on mobile device
- Inability to view voicemails and call history
- Frequent app crashes and freezes
- Sync issues between mobile and desktop apps
Requested features
4 requests- Improved call handling and management
- Enhanced text messaging capabilities
- Streamlined login and logout process
- Customizable app settings and defaults
In-app purchases
Phone.com
No in-app purchases
NextivaONE
No in-app purchases
