Remote Utilities vs HelpDesk Host
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Remote Utilities
Access and control your remote computer from your mobile device. View the screen, operate the mouse and keyboard, and connect securely from anywhere, even through firewalls. It's a free mobile viewer for your remote PCs.
- View and control remote desktop
- Operate mouse and keyboard remotely
- Connect through firewalls and proxies
- Access unattended and attended PCs
- Connect via IP address or Internet ID
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Remote Utilities gives you full remote access to your Windows, macOS and Linux computers from your iPhone or iPad — over the Internet or LAN, with zero network configuration. View the remote desktop, control the mouse and keyboard, transfer files and manage power, all from one app. Free for personal and business use alike — no ads. REMOTE CONTROL • Full Control and View modes with a convenient toolbar — quick actions and commands at hand • Two input methods in Full Control: Trackpad (mouse pointer, with optional cursor momentum) or Touch — choose what suits your habits • Multi-monitor support — switch to a single remote monitor or view all at once • Next-generation screen capture codec for faster performance, with the classic codec available as an option • Blank the remote screen and block remote input for privacy • Lock the remote computer and close the session in one step FILE TRANSFER • Copy and move files both ways between your device and the remote PC • Resume interrupted downloads and uploads POWER CONTROL • Shut down, restart, lock, sleep or hibernate the remote computer CONNECTIVITY & SECURITY • Connect directly by IP address or instantly via Internet-ID — no router or firewall setup needed • Three authentication modes: single password, login and password, or custom server security ADDRESS BOOK • Full-fledged address book with folders and per-connection properties • Set default connection properties as a template for new entries • Multiple address books of different types — local or synced • Full import, export and sync capabilities SELF-HOSTED SERVER • Complete support for your own Remote Utilities server: address book sync, server-based authentication and relay through your own infrastructure To connect, install the free Host module on the remote computer — available for Windows, macOS and Linux at https://www.remoteutilities.com
HelpDesk Host
Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.
- On-demand remote support
- Scheduled support sessions
- Secure issue resolution
- In-session text chat
- One-time app installation
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Receive on-demand remote support instantly or schedule a session with HelpDesk by RemotePC. Using a one-time app installation, your issues are resolved in a secure way. Features Easy remote support on-demand from your trusted technician. Chat with technicians via text during the session for better understanding of the issues.
Screenshots
Verdict
The clearest difference is ratings volume: HelpDesk Host at 900 against Remote Utilities's 1. HelpDesk Host also leads on rating (1.3 vs 1.0) and update cadence (every 2 months vs every 6 months). Remote Utilities's advantage is review sentiment (20% vs 8%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HelpDesk Host holds the better App Store score, 1.3 against 1.0. That said, the two scores are not equally well evidenced: HelpDesk Host has 900 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 20% of Remote Utilities's written reviews are positive against 8% of HelpDesk Host's, so the app with the better star average is not the one people write more warmly about.
Remote Utilities ships an update every 6 months, HelpDesk Host every 2 months. Both last shipped on September 23, 2026.
| Parameter | Remote Utilities | HelpDesk Host |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (1 ratings) | 1.3 (900 ratings) — better |
| Positive reviews | 19.6% of reviews — better | 7.6% of reviews |
| Number of ratings | 1 | 900 — better |
| Update frequency | Every 6 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17 | 15.6 — better |
| Further details — not scored | ||
| Size | 46 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Remote Utilities Pte. Ltd. | IDrive Incorporated |
Customer experience
Remote Utilities
HelpDesk Host
Bugs and requests
Remote Utilities
Not enough reviews yet to summarise bugs or requests.
HelpDesk Host
Reported bugs
2 issues- Join session button not functioning properly
- Compatibility issues with older devices
Requested features
2 requests- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases
In-app purchases
Remote Utilities
No in-app purchases
HelpDesk Host
No in-app purchases
Questions
Is Remote Utilities free?
Is HelpDesk Host free?
Which has better reviews, Remote Utilities or HelpDesk Host?
Do Remote Utilities or HelpDesk Host have ads?
Which is updated more often, Remote Utilities or HelpDesk Host?
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