Pollo Tropical vs FromTheRestaurant
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Pollo Tropical
Easily order your favorite Caribbean-inspired dishes for pickup or delivery. Join the loyalty program to earn points, receive exclusive offers, and get rewarded with free food. Discover new menu items and save your go-to orders for quick reordering.
- Browse menu
- Place pickup orders
- Place delivery orders
- Join loyalty program
- Save favorite orders
- Find nearby locations
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Download the Pollo Tropical app to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase! Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards. KEY FEATURES • Search for locations near you by zip code. • Browse the menu and discover new items. • Order as a guest or sign-up to join MyPollo! to earn rewards. • Place orders for in-store pick-up or delivery. • Save your favorite orders for quick re-ordering. • Get notifications from us announcing new menu items, special events, and more!
FromTheRestaurant
Order food from your favorite restaurants for convenient pickup. Skip the lines and pay in advance for a hassle-free experience. Enjoy customizable meals, specials, and easy group ordering.
- Convenient food ordering
- Skip the line
- Hassle-free pickup
- Pre-paid orders
- Customizable features
- Up-to-date specials
- Easy group orders
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Ordering from one app is now conveniently accessible at your fingertips through this easy-to-use ordering experience. Skip the line and wait, and be able to pick up your food, hassle-free, already paid for through this app. With customizable features, and up-to-date specials and promotions, you are sure to receive delicious meal without the hassle of calling in an order or waiting in line to place and receive your meal. With this app, large group orders are easier than ever!
Screenshots
Verdict
The clearest difference is review sentiment: FromTheRestaurant at 55% against Pollo Tropical's 20%. FromTheRestaurant also leads on ads (none vs shown) and monetization model (free vs free with in-app purchases). Pollo Tropical's advantage is update cadence (every 6 weeks vs every 15 months) and rating (4.8 vs 4.4). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Pollo Tropical holds the better App Store score, 4.8 against 4.4. That said, the two scores are not equally well evidenced: Pollo Tropical has 43K ratings behind it against 368, so its average is the more settled of the two. Written reviews complicate that: 20% of Pollo Tropical's written reviews are positive against 55% of FromTheRestaurant's, so the app with the better star average is not the one people write more warmly about.
Pollo Tropical ships an update every 6 weeks, FromTheRestaurant every 15 months. The most recent releases landed on September 25, 2026 and September 20, 2026 respectively.
| Parameter | Pollo Tropical | FromTheRestaurant |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (43K ratings) — better | 4.4 (368 ratings) |
| Positive reviews | 19.8% of reviews | 55.1% of reviews — better |
| Number of ratings | 43K — better | 368 |
| Update frequency | Every 6 weeks — better | Every 15 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 142 MB | 11 MB |
| Age rating | 4+ | 17+ |
| Developer | Fiesta Restaurant Group, Inc | Hashtag Applications |
Customer experience
Pollo Tropical
FromTheRestaurant
User reviews
Pollo Tropical
From 43K App Store ratingsWhat we love
- 🍔 Delicious food
- 👍 Friendly staff
- 🚀 Easy mobile ordering
Room to improve
- 🐛 Incomplete or incorrect orders
- 🕰️ Long wait times
- 🤖 Unresponsive customer service
- 📍 Inconsistent store operations
- 🤔 Confusing app features
FromTheRestaurant
From 368 App Store ratingsWhat we love
- 🍔 Great food
- 👍 Friendly staff
- 🍱 Authentic cuisine
- 🕰️ Fast and easy to use
- 💳 Cheaper than Uber
Room to improve
- 🐛 Incorrect orders
- 💰 Excessive fees
- 🤖 Confusing navigation
- 🚫 Unreliable service
- 🔒 Security concerns
Bugs and requests
Pollo Tropical
Reported bugs
3 issues- App login and account issues
- Unreliable order processing
- Inconsistent app behavior across devices
Requested features
4 requests- Ability to edit orders
- Better order tracking and status updates
- Improved rewards program integration
- More customization options
FromTheRestaurant
Reported bugs
3 issues- Orders not reaching restaurants
- Disappearing order history
- Inaccurate delivery time estimates
Requested features
3 requests- Ability to edit preferred restaurants
- Option to report missing/incorrect items
- Better integration with restaurant systems
In-app purchases
Pollo Tropical
No in-app purchases
FromTheRestaurant
No in-app purchases
Questions
Is Pollo Tropical free?
Is FromTheRestaurant free?
Which has better reviews, Pollo Tropical or FromTheRestaurant?
Do Pollo Tropical or FromTheRestaurant have ads?
Which is updated more often, Pollo Tropical or FromTheRestaurant?
Other comparisons
