Virgin Plus My Account vs Public Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virgin Plus My Account
Manage your mobile account 24/7 with this app. Pay bills, check usage, change plans, and add services like travel passes. It's designed for monthly members and offers support within the app.
- Pay and view bills
- Check usage
- Change monthly plans
- Manage travel passes
- Add/remove add-ons
- View plan details
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The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more. - New! Change your monthly plan right in the app. - Check your account balance, view, download, print and pay your bill. - Easily manage your travel usage. - View your wireless and Internet usage. - Add and remove add-ons (including Travel Passes for roaming). - Check out your plan details. Find support from anywhere in the app. Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin. Learn more about app permissions: virginplus.ca/privacy For app support or troubleshooting, please contact: VPAppSupport@VirginPlus.ca
Public Mobile
Manage your prepaid mobile subscription entirely through an app. Choose affordable plans with no contracts or hidden fees, and handle everything from plan selection to support within the application.
- 5G mobile subscription
- Affordable prepaid plans
- No contracts or hidden fees
- Manage everything in the app
- eSIM or pSIM options
- In-app activation
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Subscription, meet phone. Public Mobile is Canada’s first 5G mobile subscription provider. We offer affordable, reliable prepaid phone plans with no contracts, no hidden fees, no overage charges and no trips to a store. Everything happens in the app: pick your features, get support, and make changes. You know what you need, so we built it to run on your terms. HOW TO GET STARTED 1. Download the Public Mobile app. 2. Choose the subscription plan that fits best for you. 3. Choose from an eSIM or pSIM. 4. Activate in the app. That’s it, you’re connected. Download the Public Mobile app now, or learn more at PublicMobile.ca.
Screenshots
Verdict
Virgin Plus My Account and Public Mobile both sit at 4.5 stars, but that hides the real split: 45% of Public Mobile's written reviews are positive against 17% of Virgin Plus My Account's. Public Mobile also leads on iOS requirement (16.1 vs 18.0). Virgin Plus My Account's advantage is ratings volume (3.7K vs 259). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.5 for Virgin Plus My Account against 4.6 for Public Mobile. That said, the two scores are not equally well evidenced: Virgin Plus My Account has 3.7K ratings behind it against 259, so its average is the more settled of the two. Written reviews are what separate them: 17% of Virgin Plus My Account's written reviews are positive against 45% of Public Mobile's.
Both ship on a similar rhythm, roughly every 3 weeks. Both last shipped on November 7, 2026.
| Parameter | Virgin Plus My Account | Public Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3.7K ratings) | 4.6 (259 ratings) — better |
| Positive reviews | 17.5% of reviews | 44.7% of reviews — better |
| Number of ratings | 3.7K — better | 259 |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 18.0 | 16.1 — better |
| Further details — not scored | ||
| Size | 570 MB | 74 MB |
| Age rating | 4+ | 4+ |
| Developer | Virgin Plus | TELUS Communications Inc. |
Customer experience
Virgin Plus My Account
Public Mobile
User reviews
Virgin Plus My Account
From 3.7K App Store ratingsWhat we love
- 🙌 Excellent customer service
- 💨 Fast and easy to use app
- 👍 Reliable and consistent service
- 🤝 Positive user experience
Room to improve
- 🔍 Difficult to navigate and find information
- 🔍 Lack of transparency in billing and plan changes
- 🔍 Unreliable network coverage and data speeds
- 🔍 Poor communication with customers
- 🔍 Overpriced plans and hidden fees
Public Mobile
From 259 App Store ratingsWhat we love
- 🚀 Surprisingly good service
- 👍 Great app overall
- 👍 Good value for money
- 👍 Smooth and user-friendly
- 👍 Awesome, nothing to complain about
Room to improve
- 🐛 Just a fake app
- 🔒 Never works properly
- 🔒 Access to support is appalling
- 🐛 Seriously garbage
- 🔒 Deal with care
Bugs and requests
Virgin Plus My Account
Reported bugs
4 issues- App crashes and freezes frequently
- Inconsistent language settings
- Billing and payment issues
- Inaccurate data usage tracking
Requested features
4 requests- Add dark mode option
- Improve app performance and responsiveness
- Provide more detailed usage and billing information
- Enhance customer support and communication channels
Public Mobile
Reported bugs
5 issues- Activation issues
- Logging in problems
- App crashes and freezes
- Unreliable service
- Billing and payment issues
Requested features
3 requests- Wifi calling
- Support for iPad/tablets
- Improve customer service access
In-app purchases
Virgin Plus My Account
No in-app purchases
Public Mobile
No in-app purchases
Questions
Is Virgin Plus My Account free?
Is Public Mobile free?
Which has better reviews, Virgin Plus My Account or Public Mobile?
Do Virgin Plus My Account or Public Mobile have ads?
Which is updated more often, Virgin Plus My Account or Public Mobile?
Other comparisons
