Virgin Plus My Account vs Public Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virgin Plus My Account
Manage your mobile and internet services conveniently from your smartphone. Pay bills, monitor usage, and make plan changes with ease. Access support and manage add-ons like travel passes directly within the application.
- Pay and manage bills
- Check data and internet usage
- Change monthly plans
- Add and remove add-ons
- Manage travel passes
- View plan details
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The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more. - New! Change your monthly plan right in the app. - Check your account balance, view, download, print and pay your bill. - Easily manage your travel usage. - View your wireless and Internet usage. - Add and remove add-ons (including Travel Passes for roaming). - Check out your plan details. Find support from anywhere in the app. Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin. Learn more about app permissions: virginplus.ca/privacy For app support or troubleshooting, please contact: VPAppSupport@VirginPlus.ca
Public Mobile
This app offers a 5G wireless subscription service with self-service account management. Activate your service, manage plans, track usage, and earn rewards. Get 24/7 online support for all your mobile needs.
- 5G subscription phone service
- eSIM activation
- Self-service account management
- Plan usage tracking
- Rewards program
- Refer-a-friend savings
- 24/7 online support
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Welcome to different. Public Mobile is a wireless subscription service that does mobility differently. Sign up for Canada's first 5G subscription phone service in a few simple steps. With the Public Mobile app, you're in control. Activate in minutes with eSIM along with an eSIM compatible device and choose from 5G speed plans and unlimited data on Canada's largest network. Manage your own account with easy, self-service features in the app. Just like your other subscription services set it and forget it. Download the Public Mobile app for free to get started. Subscribe with a few quick clicks in the app: • Select and activate your subscription • Save with a 90 day subscription • Purchase and activate your eSIM or SIM card • You can keep your phone number when you subscribe to Public Mobile. Manage your plan anywhere, anytime with My Account: • Manage your subscription • Track your plan usage • Purchase add-ons Earn points that save you money with our Rewards program: • Check rewards balance • Redeem your points • Refer-a-friend to share savings Skip the wait time with 24/7 online solutions: • Access virtual support at your fingertips • Find answers and ask questions Download the Public Mobile App now. Learn more at publicmobile.ca
Screenshots
Verdict
Virgin Plus My Account and Public Mobile both sit at 4.5 stars, but that hides the real split: 44% of Public Mobile's written reviews are positive against 17% of Virgin Plus My Account's. Public Mobile also leads on iOS requirement (16.1 vs 18.0). Virgin Plus My Account's advantage is monetization model (free vs free with in-app purchases) and ratings volume (3.6K vs 177). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.5 for Virgin Plus My Account against 4.4 for Public Mobile. That said, the two scores are not equally well evidenced: Virgin Plus My Account has 3.6K ratings behind it against 177, so its average is the more settled of the two. Written reviews are what separate them: 17% of Virgin Plus My Account's written reviews are positive against 44% of Public Mobile's.
Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.
| Parameter | Virgin Plus My Account | Public Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3.6K ratings) — better | 4.4 (177 ratings) |
| Positive reviews | 17.2% of reviews | 43.6% of reviews — better |
| Number of ratings | 3.6K — better | 177 |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 18.0 | 16.1 — better |
| Further details — not scored | ||
| Size | 571 MB | 74 MB |
| Age rating | 4+ | 4+ |
| Developer | Virgin Plus | TELUS Communications Inc. |
Customer experience
Virgin Plus My Account
Public Mobile
User reviews
Virgin Plus My Account
From 3.6K App Store ratingsWhat we love
- 🙌 Excellent customer service
- 💨 Fast and easy to use app
- 👍 Reliable and consistent service
- 🤝 Positive user experience
Room to improve
- 🔍 Difficult to navigate and find information
- 🔍 Lack of transparency in billing and plan changes
- 🔍 Unreliable network coverage and data speeds
- 🔍 Poor communication with customers
- 🔍 Overpriced plans and hidden fees
Public Mobile
From 177 App Store ratingsWhat we love
- 🚀 Surprisingly good service
- 👍 Great app overall
- 👍 Good value for money
- 👍 Smooth and user-friendly
- 👍 Awesome, nothing to complain about
Room to improve
- 🐛 Just a fake app
- 🔒 Never works properly
- 🔒 Access to support is appalling
- 🐛 Seriously garbage
- 🔒 Deal with care
Bugs and requests
Virgin Plus My Account
Reported bugs
4 issues- App crashes and freezes frequently
- Inconsistent language settings
- Billing and payment issues
- Inaccurate data usage tracking
Requested features
4 requests- Add dark mode option
- Improve app performance and responsiveness
- Provide more detailed usage and billing information
- Enhance customer support and communication channels
Public Mobile
Reported bugs
5 issues- Activation issues
- Logging in problems
- App crashes and freezes
- Unreliable service
- Billing and payment issues
Requested features
3 requests- Wifi calling
- Support for iPad/tablets
- Improve customer service access
In-app purchases
Virgin Plus My Account
No in-app purchases
Public Mobile
No in-app purchases
Questions
Is Virgin Plus My Account free?
Is Public Mobile free?
Which has better reviews, Virgin Plus My Account or Public Mobile?
Do Virgin Plus My Account or Public Mobile have ads?
Which is updated more often, Virgin Plus My Account or Public Mobile?
Other comparisons
