Comparison

Tawk.to vs Customerly

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tawk.to

This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.

Highlights
  • Live chat with website visitors
  • Visitor monitoring
  • Free customizable page
  • Real-time communication
  • No spam or hidden costs
Features
Read full description

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. No catch. No spam. No wares. It's truly free and always will be.

About

Customerly

This app offers AI-powered customer support tools for teams on the go. It streamlines communication, enables collaboration, and provides faster resolutions with features like AI replies, conversation summaries, and real-time notifications.

Highlights
  • AI-powered replies and summaries
  • Manage multiple inboxes
  • Real-time collaboration with notes
  • Instant message translation
  • Advanced search and filters
  • Customer insights and profiles
Features
Read full description

A smarter, faster way to deliver customer support anytime, anywhere. Customerly Mobile App is the first to empower teams on the go with AI capabilities for customer support. Designed for support agents, managers, and teams, it streamlines communication, enables collaboration, and ensures faster resolutions – all from your mobile device. With AI-powered tools, Customerly makes replying, summarizing, and managing conversations smarter and more efficient than ever, setting a new standard for mobile customer service apps. Key Features: Revolutionary AI Capabilities on the Go • Automatically reply, summarize, and expand conversations with advanced AI tools. • Save time while maintaining a human-like, professional tone in every interaction. Manage Multiple Inboxes with Ease • Seamlessly switch between inboxes and keep customer communication organized. Advanced Search and Filters • Search conversations instantly and filter by tags, status, or priority for focused efficiency. Real-Time Collaboration with Internal Notes • Use @mentions to involve teammates and share internal notes to keep everyone aligned. Global Communication Simplified • Translate messages instantly to communicate with customers worldwide. Smart Conversation Management • Snooze, assign, or send conversation transcripts to manage your workload effectively. Comprehensive Customer Insights • Access detailed customer profiles with tags, custom properties, ratings, events, and lists. Share Help Center Articles and Canned Responses • Provide quick, consistent answers directly from your mobile device. Attach Files Easily • Share images, documents, and other files to resolve issues efficiently. Why Choose Customerly? Customerly is the first mobile app to integrate AI into customer support workflows, offering unparalleled convenience and efficiency. Whether you’re switching from Intercom, Zendesk, or Crisp, Customerly is designed for modern teams that need smarter tools, better collaboration, and a faster way to connect with customers. • AI-Powered Conversations: Save time and enhance quality with AI replies and summaries. • Team Collaboration Made Simple: Use @mentions and notes to align effortlessly. • Real-Time Notifications: Stay informed of critical updates, no matter where you are. • Comprehensive Customer Insights: Understand customer needs better with rich profiles and history. Perfect for Modern Support Teams Customerly sets a new standard for mobile customer service. It’s not just a live chat app – it’s a complete mobile customer support suite designed for teams on the go. Download Customerly now and be part of the revolution in mobile AI-powered customer support.

Screenshots

Tawk.to4 screens
Customerly4 screens

Verdict

The call

The clearest difference is rating: Customerly at 5.0 against Tawk.to's 3.7. Tawk.to's advantage is ratings volume (217 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Customerly holds the better App Store score, 5.0 against 3.7. That said, the two scores are not equally well evidenced: Tawk.to has 217 ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on October 21, 2026 and October 22, 2026 respectively.

Scorecard2 real differences · 8 level
Tawk.to versus Customerly: the parameters behind the verdict, then further details
ParameterTawk.toCustomerly
PriceFreeFree
Rating3.7 (217 ratings)5.0 (1 ratings) — better
Positive reviews58.5% of reviews—
Number of ratings217 — better1
Update frequencyEvery 2 weeksEvery 2 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.0 — better16.4
Further details — not scored
Size175 MB54 MB
Age rating4+4+
Developertawk.toCustomerly

Customer experience

Tawk.to

All ratings215 ratings
Positive61.4%
Neutral10.2%
Negative28.4%
Written reviews426 reviews
Positive58.5%
Neutral10.6%
Negative31.0%

Customerly

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Tawk.to

Reported bugs

6 issues
  • Frequent crashes and freezes
  • Unreliable notifications
  • Inconsistent chat history
  • Login and logout issues
  • Compatibility problems with newer iOS versions
Show 1 more
  • Visitor tracking not working as expected

Requested features

7 requests
  • Dark mode
  • Multilingual support
  • Improved notification system
  • Visitor history and analytics
  • Attachment support in chat
Show 2 more
  • Agent status visibility
  • Customizable branding options

Customerly

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Tawk.to

No in-app purchases

None

Customerly

No in-app purchases

Questions

Is Tawk.to free?
Tawk.to is free to download, with no in-app purchases.
Is Customerly free?
Customerly is free to download, with no in-app purchases.
Which has better reviews, Tawk.to or Customerly?
Customerly is rated higher. Tawk.to averages 3.7 out of 5 from 217 ratings, while Customerly averages 5.0 from 1 ratings.
Do Tawk.to or Customerly have ads?
Neither Tawk.to nor Customerly shows ads.
Which is updated more often, Tawk.to or Customerly?
Tawk.to ships an update every 2 weeks, and Customerly every 2 weeks. Most recently, Tawk.to was updated on October 21, 2026 and Customerly on October 22, 2026.

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