Comparison

Tawk.to vs Formilla Live Chat

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tawk.to

This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.

Highlights
  • Live chat with website visitors
  • Visitor monitoring
  • Free customizable page
  • Real-time communication
  • No spam or hidden costs
Features
Read full description

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. No catch. No spam. No wares. It's truly free and always will be.

About

Formilla Live Chat

Enhance your website's customer engagement by enabling real-time chat with visitors, even when you're away. This tool offers instant installation, push notifications for new messages, and visitor monitoring to help you never miss an opportunity.

Highlights
  • Instant website installation
  • Push notifications for new chats
  • Real-time visitor monitoring
  • Canned messages for quick replies
  • Customizable chatbots
  • Branding and theme customization
  • Multi-language support
Features
Read full description

Install Formilla Live Chat on your website and allow your visitors to chat with you, even when you're on the go! Simply download this app and login with your existing Formilla Live Chat premium account. Formilla Live Chat features: Installs Instantly: Our live chat software works with any website platform, including WordPress, Joomla, Magento, Shopify, Drupal, and many more. Use one of our existing plugins to install instantly and chat with your users on-the-go from your iPhone or iPad. Push Notifications: Stay logged in any time of day and receive push notifications even if the Formilla Live Chat app is closed or in the background. Never miss a chat, support, or sales opportunity again! From within the app, you can even enable push notifications whenever a new visitor arrives on your website. Real-time Visitor Monitoring: The Formilla Live Chat app will automatically display and update the number of active visitors currently on your website right on your iPhone or iPad. Initiate live chats with users, see what web pages they have visited, the referring site URL, whether they're a new or returning user, etc. Formilla Live Chat visitor monitoring comes with any of our Premium account packages. Canned Messages (Saved Replies): Create Canned Messages to respond to customers very quickly! Simply save the full message as a shortcut, and use it to send responses in less than a second! Custom Bots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! A.I. Chat Bots: Helper Chat Bots respond to common visitor questions 24/7, with the power of Artificial Intelligence. Custom Branding, Colors, & Themes: Formilla Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat! Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, Japanese, Russian, Korean, Polish, and much more! Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor on your website after a defined number of seconds. User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable. Visitor Technical Info: Easily access your chat visitor's technical details from your iPhone or iPad such as what operating system, browser, or screen resolution they're using. Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, add an image such as your logo, and control the location down to the pixel! You get access to the CSS for the live chat button and attention grabber to make it look perfect!

Screenshots

Tawk.to4 screens
Formilla Live Chat4 screens

Verdict

The call

The clearest difference is rating: Tawk.to at 3.7 against Formilla Live Chat's 3.3. Tawk.to also leads on update cadence (fortnightly vs every 3 months) and ratings volume (210 vs 9). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Tawk.to holds the better App Store score, 3.7 against 3.3. That said, the two scores are not equally well evidenced: Tawk.to has 210 ratings behind it against 9, so its average is the more settled of the two. Written reviews complicate that: 59% of Tawk.to's written reviews are positive against 62% of Formilla Live Chat's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Tawk.to ships an update fortnightly, Formilla Live Chat every 3 months. The most recent releases landed on September 23, 2026 and June 3, 2026 respectively.

Scorecard3 real differences · 7 level
Tawk.to versus Formilla Live Chat: the parameters behind the verdict, then further details
ParameterTawk.toFormilla Live Chat
PriceFreeFree
Rating3.7 (210 ratings) — better3.3 (9 ratings)
Positive reviews58.6% of reviews61.5% of reviews — better
Number of ratings210 — better9
Update frequencyFortnightly — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.015.0 — better
Further details — not scored
Size133 MB15 MB
Age rating4+4+
Developertawk.toFormilla.com

Customer experience

Tawk.to

All ratings210 ratings
Positive61.4%
Neutral10.0%
Negative28.6%
Written reviews423 reviews
Positive58.6%
Neutral10.4%
Negative31.0%

Formilla Live Chat

All ratings9 ratings
Positive55.6%
Neutral0.0%
Negative44.4%
Written reviews13 reviews
Positive61.5%
Neutral0.0%
Negative38.5%

Bugs and requests

Tawk.to

Reported bugs

6 issues
  • Frequent crashes and freezes
  • Unreliable notifications
  • Inconsistent chat history
  • Login and logout issues
  • Compatibility problems with newer iOS versions
Show 1 more
  • Visitor tracking not working as expected

Requested features

7 requests
  • Dark mode
  • Multilingual support
  • Improved notification system
  • Visitor history and analytics
  • Attachment support in chat
Show 2 more
  • Agent status visibility
  • Customizable branding options

Formilla Live Chat

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Tawk.to

No in-app purchases

None

Formilla Live Chat

No in-app purchases

Questions

Is Tawk.to free?
Tawk.to is free to download, with no in-app purchases.
Is Formilla Live Chat free?
Formilla Live Chat is free to download, with no in-app purchases.
Which has better reviews, Tawk.to or Formilla Live Chat?
Tawk.to is rated higher. Tawk.to averages 3.7 out of 5 from 210 ratings, while Formilla Live Chat averages 3.3 from 9 ratings.
Do Tawk.to or Formilla Live Chat have ads?
Neither Tawk.to nor Formilla Live Chat shows ads.
Which is updated more often, Tawk.to or Formilla Live Chat?
Tawk.to ships an update fortnightly, and Formilla Live Chat every 3 months. Most recently, Tawk.to was updated on September 23, 2026 and Formilla Live Chat on June 3, 2026.

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