Tawk.to vs Formilla Live Chat
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tawk.to
This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.
- Live chat with website visitors
- Visitor monitoring
- Free customizable page
- Real-time communication
- No spam or hidden costs
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tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. No catch. No spam. No wares. It's truly free and always will be.
Formilla Live Chat
Enhance your website's customer engagement by enabling real-time chat with visitors, even when you're away. This tool offers instant installation, push notifications for new messages, and visitor monitoring to help you never miss an opportunity.
- Instant website installation
- Push notifications for new chats
- Real-time visitor monitoring
- Canned messages for quick replies
- Customizable chatbots
- Branding and theme customization
- Multi-language support
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Install Formilla Live Chat on your website and allow your visitors to chat with you, even when you're on the go! Simply download this app and login with your existing Formilla Live Chat premium account. Formilla Live Chat features: Installs Instantly: Our live chat software works with any website platform, including WordPress, Joomla, Magento, Shopify, Drupal, and many more. Use one of our existing plugins to install instantly and chat with your users on-the-go from your iPhone or iPad. Push Notifications: Stay logged in any time of day and receive push notifications even if the Formilla Live Chat app is closed or in the background. Never miss a chat, support, or sales opportunity again! From within the app, you can even enable push notifications whenever a new visitor arrives on your website. Real-time Visitor Monitoring: The Formilla Live Chat app will automatically display and update the number of active visitors currently on your website right on your iPhone or iPad. Initiate live chats with users, see what web pages they have visited, the referring site URL, whether they're a new or returning user, etc. Formilla Live Chat visitor monitoring comes with any of our Premium account packages. Canned Messages (Saved Replies): Create Canned Messages to respond to customers very quickly! Simply save the full message as a shortcut, and use it to send responses in less than a second! Custom Bots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! A.I. Chat Bots: Helper Chat Bots respond to common visitor questions 24/7, with the power of Artificial Intelligence. Custom Branding, Colors, & Themes: Formilla Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat! Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, Japanese, Russian, Korean, Polish, and much more! Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor on your website after a defined number of seconds. User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable. Visitor Technical Info: Easily access your chat visitor's technical details from your iPhone or iPad such as what operating system, browser, or screen resolution they're using. Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, add an image such as your logo, and control the location down to the pixel! You get access to the CSS for the live chat button and attention grabber to make it look perfect!
Screenshots
Verdict
The clearest difference is rating: Tawk.to at 3.7 against Formilla Live Chat's 3.3. Tawk.to also leads on update cadence (fortnightly vs every 3 months) and ratings volume (210 vs 9). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tawk.to holds the better App Store score, 3.7 against 3.3. That said, the two scores are not equally well evidenced: Tawk.to has 210 ratings behind it against 9, so its average is the more settled of the two. Written reviews complicate that: 59% of Tawk.to's written reviews are positive against 62% of Formilla Live Chat's, so the app with the better star average is not the one people write more warmly about.
Tawk.to ships an update fortnightly, Formilla Live Chat every 3 months. The most recent releases landed on September 23, 2026 and June 3, 2026 respectively.
| Parameter | Tawk.to | Formilla Live Chat |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (210 ratings) — better | 3.3 (9 ratings) |
| Positive reviews | 58.6% of reviews | 61.5% of reviews — better |
| Number of ratings | 210 — better | 9 |
| Update frequency | Fortnightly — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 133 MB | 15 MB |
| Age rating | 4+ | 4+ |
| Developer | tawk.to | Formilla.com |
Customer experience
Tawk.to
Formilla Live Chat
Bugs and requests
Tawk.to
Reported bugs
6 issues- Frequent crashes and freezes
- Unreliable notifications
- Inconsistent chat history
- Login and logout issues
- Compatibility problems with newer iOS versions
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- Visitor tracking not working as expected
Requested features
7 requests- Dark mode
- Multilingual support
- Improved notification system
- Visitor history and analytics
- Attachment support in chat
Show 2 moreShow fewer
- Agent status visibility
- Customizable branding options
Formilla Live Chat
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tawk.to
No in-app purchases
Formilla Live Chat
No in-app purchases









