Tidio vs SEMrush
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tidio
This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.
- Live chat with customers
- AI-powered chatbots for lead generation
- Quick response templates
- Real-time visitor list
- Detailed visitor information
- Push notifications for new messages
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The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed
SEMrush
Monitor keyword performance and track your website's ranking changes in search results. Analyze trends in visibility, traffic, and average position over custom date ranges. Requires a pre-setup Position Tracking campaign.
- Keyword position tracking
- Advanced filtering
- Win/loss position analysis
- Growth trend generation
- Visibility and traffic monitoring
- Average position tracking
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Quickly check the updates on your top keywords, or use the full list with advanced filters to get the exact data you need. See what positions you’ve won or lost in Google’s top 3, 10, 20, or 100 results. Set a date range to generate the growth trend of your website’s Visibility, Traffic, and Average Position. This app requires a pre-setup Position Tracking campaign.
Screenshots
Verdict
The clearest difference is review sentiment: Tidio at 83% against SEMrush's 16%. Tidio also leads on rating (4.8 vs 2.2) and ratings volume (4.8K vs 59). SEMrush's advantage is monetization model (free vs freemium) and iOS requirement (9.0 vs 13.4). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tidio holds the better App Store score, 4.8 against 2.2. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 59, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 16% of SEMrush's.
Tidio ships an update every 9 days, SEMrush every 2 weeks. The most recent releases landed on September 28, 2026 and August 11, 2026 respectively.
| Parameter | Tidio | SEMrush |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (4.8K ratings) — better | 2.2 (59 ratings) |
| Positive reviews | 82.8% of reviews — better | 15.8% of reviews |
| Number of ratings | 4.8K — better | 59 |
| Update frequency | Every 9 days — better | Every 2 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.4 | 9.0 — better |
| Further details — not scored | ||
| Size | 64 MB | 11 MB |
| Age rating | 17+ | 4+ |
| Developer | TIDIO POLAND SP Z O O | SEMrush CY LTD |
Customer experience
Tidio
SEMrush
User reviews
Tidio
From 4.8K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing
Room to improve
- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features
SEMrush
From 59 App Store ratingsWhat we love
- 👍 Quick position tracking
- 👍 Easy to use for rankings
- 👍 Works for basic ranking checks
- 👍 Useful for monitoring rankings on the go
Room to improve
- 👎 App has little to no function
- 👎 App stuck at first page
- 👎 Terrible software
- 👎 Super frustrating login issues
- 👎 No value for money
Bugs and requests
Tidio
Reported bugs
4 issues- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs
Requested features
5 requests- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting
SEMrush
Reported bugs
17 issues- App stuck at first page
- Cannot log in due to password manager issues
- Password field won't allow paste or auto-fill
- App takes you back to login screen after entering credentials
- Cookie policy banner prevents progress
Show 12 moreShow fewer
- Autofill doesn't work for password
- Cannot copy and paste password
- App shows cookie policy banner and cannot move past it
- Login fails, redirects to login screen
- Password field jumps up and doesn't allow entry
- App crashes on startup
- Account generated via Google login cannot be used
- App doesn't support SSO
- Login password field is empty bug
- Password field is NOT empty bug
- Password field cannot be empty error
- Bug with password auto fill and empty field notification
Requested features
12 requests- Add tag tracking
- Add page tracking
- Add new error/warning tracking
- Add competitor info
- More than simple keyword tracking
Show 7 moreShow fewer
- Ability to switch between multiple accounts
- Add social media tracker
- More robust version with more tools
- Add Google login
- Add SSO support
- Show read-only view on Site Audit, On Page Checker, and Traffic
- Add more functionalities for managing projects on the go
In-app purchases
Tidio
No in-app purchases
SEMrush
No in-app purchases
