Comparison

Tidio vs SendPulse Chatbots

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tidio

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

Highlights
  • Live chat with customers
  • AI-powered chatbots for lead generation
  • Quick response templates
  • Real-time visitor list
  • Detailed visitor information
  • Push notifications for new messages
Features
Read full description

The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed

About

SendPulse Chatbots

Manage conversations from multiple chatbot platforms like WhatsApp, Telegram, Facebook Messenger, and Instagram in one app. Stay connected with subscribers, respond instantly to messages, and manage subscriber information for a personalized approach. Track bot performance with key statistics.

Highlights
  • Multi-platform chat management
  • Instant message notifications
  • Subscriber information management
  • Chat filtering by status
  • Bot auto-reply control
  • Chatbot statistics
Features
Read full description

SendPulse ChatBots is a mobile version of chats with subscribers from WhatsApp, Telegram, Facebook Messenger and Instagram chatbots that gives you the ability to control your bots. The app helps you stay in touch with your subscribers, engage in chats after instant notifications, answer questions, and view or change subscriber information. Respond to incoming messages Chat with subscribers of any of your bots from one easy-to-use app. Receive notifications for each new message to instantly engage with new requests and respond quickly. You can include emoji in the message body to add color to your message. View message history and subscriber information to use a personalized approach for each customer. Information syncs quickly across all devices. View the number of unread messages and filter chats by status: all, open, closed. Manage chatbot subscribers Manage Subscriber Information - change variable values and assign tags as soon as you receive new data about your subscribers. View detailed information about each subscriber: their status, subscription date and time, avatar, and variables and tags. View statistics for all your bots: number of subscribers, the number of messages sent and received. You can also start and stop the bot's auto-replies for subscribers, and also remove subscribers from the list. Manage Account View information on your SendPulse chatbot subscription plan and your number of bot subscribers. Change the application language and contact SendPulse support with one click.

Screenshots

Tidio4 screens
SendPulse Chatbots4 screens

Verdict

The call

Tidio and SendPulse Chatbots both sit at 4.8 stars, but that hides the real split: 83% of Tidio's written reviews are positive against 31% of SendPulse Chatbots's. Tidio also leads on ratings volume (4.8K vs 107) and update cadence (weekly vs every 3 weeks). SendPulse Chatbots's advantage is monetization model (free vs freemium). On price, rating, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.8 for Tidio against 4.7 for SendPulse Chatbots. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 107, so its average is the more settled of the two. Written reviews are what separate them: 83% of Tidio's written reviews are positive against 31% of SendPulse Chatbots's.

UpkeepUpdate frequency

Tidio ships an update weekly, SendPulse Chatbots every 3 weeks. The most recent releases landed on October 11, 2026 and October 8, 2026 respectively.

Scorecard5 real differences · 5 level
Tidio versus SendPulse Chatbots: the parameters behind the verdict, then further details
ParameterTidioSendPulse Chatbots
PriceFreeFree
Rating4.8 (4.8K ratings) — better4.7 (107 ratings)
Positive reviews82.8% of reviews — better31.3% of reviews
Number of ratings4.8K — better107
Update frequencyWeekly — betterEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS13.4 — better15.1
Further details — not scored
Size65 MB32 MB
Age rating17+4+
DeveloperTIDIO POLAND SP Z O OSendPulse Inc

Customer experience

Tidio

All ratings4,768 ratings
Positive93.8%
Neutral2.4%
Negative3.9%
Written reviews466 reviews
Positive82.8%
Neutral4.1%
Negative13.1%

SendPulse Chatbots

All ratings107 ratings
Positive90.7%
Neutral1.9%
Negative7.5%
Written reviews32 reviews
Positive31.3%
Neutral15.6%
Negative53.1%

Bugs and requests

Tidio

Reported bugs

4 issues
  • Inability to stay logged in
  • Failure to show live chat messages
  • Blurring of customer information
  • Frequent app log-outs

Requested features

5 requests
  • Multi-account support
  • Customizable notification sounds
  • Improved mobile app functionality
  • Integration with other platforms
  • More detailed analytics and reporting

SendPulse Chatbots

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Tidio

No in-app purchases

None

SendPulse Chatbots

No in-app purchases

Questions

Is Tidio free?
Tidio is free to download, with no in-app purchases.
Is SendPulse Chatbots free?
SendPulse Chatbots is free to download, with no in-app purchases.
Which has better reviews, Tidio or SendPulse Chatbots?
Tidio is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while SendPulse Chatbots averages 4.7 from 107 ratings.
Do Tidio or SendPulse Chatbots have ads?
Neither Tidio nor SendPulse Chatbots shows ads.
Which is updated more often, Tidio or SendPulse Chatbots?
Tidio ships an update weekly, and SendPulse Chatbots every 3 weeks. Most recently, Tidio was updated on October 11, 2026 and SendPulse Chatbots on October 8, 2026.

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