Comparison

Tidio vs BotPenguin

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tidio

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

Highlights
  • Live chat with customers
  • AI-powered chatbots for lead generation
  • Quick response templates
  • Real-time visitor list
  • Detailed visitor information
  • Push notifications for new messages
Features
Read full description

The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed

About

BotPenguin

Manage customer interactions and chatbots on the go. This app allows live chat, lead tracking, message monitoring, and chatbot configuration from a single mobile dashboard.

Highlights
  • Live chat with users
  • Track Facebook pages and chatbots
  • Manage leads and subscribers
  • Monitor message consumption
  • Configure and build chatbots
  • Single dashboard management
Features
Read full description

You can now Live chat with users/customers, check leads, number of messages consumed, view customer details, change plans and manage chatbots all from your phone. What’s more you can do it all using a single dashboard. Using the app you can always stay in touch with your customers and monitor all the interactions that they have with your team and business. You can Live chat with them the same way you chat using a messenger. The app complements the BotPenguin’s Chatbot creator platform perfectly with easy to use interface and multiple functionalities. Features: Live chat with your users Track and Manage your Facebook pages and integrated chatbots View, track and manage the number of messages used View, track and manage your leads Get a real time view of the number of subscribers Configure your existing Chatbots Build new Chatbots Manage and configure your profile details We hope you have a great experience. For more please information visit https://help.botpenguin.com BotPenguin is the best free Chatbot builder platform.You can create free Chatbots for Website, Chatbot for Facebook pages, Chatbots for Telegram, integrate with CRMs and multiple other platforms.

Screenshots

Tidio4 screens
BotPenguin4 screens

Verdict

The call

The clearest difference is monetization model: BotPenguin at free against Tidio's freemium. BotPenguin also leads on review sentiment (100% vs 83%) and rating (5.0 vs 4.8). Tidio's advantage is ratings volume (4.8K vs 1) and update cadence (weekly vs every 3 weeks). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

BotPenguin holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 100% of BotPenguin's.

UpkeepUpdate frequency

Tidio ships an update weekly, BotPenguin every 3 weeks. The most recent releases landed on October 14, 2026 and October 1, 2026 respectively.

Scorecard6 real differences · 4 level
Tidio versus BotPenguin: the parameters behind the verdict, then further details
ParameterTidioBotPenguin
PriceFreeFree
Rating4.8 (4.8K ratings)5.0 (1 ratings) — better
Positive reviews82.8% of reviews100.0% of reviews — better
Number of ratings4.8K — better1
Update frequencyWeekly — betterEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS13.4 — better15.1
Further details — not scored
Size65 MB92 MB
Age rating17+17+
DeveloperTIDIO POLAND SP Z O ORelinnsTech

Customer experience

Tidio

All ratings4,766 ratings
Positive93.7%
Neutral2.4%
Negative3.9%
Written reviews466 reviews
Positive82.8%
Neutral4.1%
Negative13.1%

BotPenguin

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Tidio

Reported bugs

4 issues
  • Inability to stay logged in
  • Failure to show live chat messages
  • Blurring of customer information
  • Frequent app log-outs

Requested features

5 requests
  • Multi-account support
  • Customizable notification sounds
  • Improved mobile app functionality
  • Integration with other platforms
  • More detailed analytics and reporting

BotPenguin

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Tidio

No in-app purchases

None

BotPenguin

No in-app purchases

Questions

Is Tidio free?
Tidio is free to download, with no in-app purchases.
Is BotPenguin free?
BotPenguin is free to download, with no in-app purchases.
Which has better reviews, Tidio or BotPenguin?
BotPenguin is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while BotPenguin averages 5.0 from 1 ratings.
Do Tidio or BotPenguin have ads?
Neither Tidio nor BotPenguin shows ads.
Which is updated more often, Tidio or BotPenguin?
Tidio ships an update weekly, and BotPenguin every 3 weeks. Most recently, Tidio was updated on October 14, 2026 and BotPenguin on October 1, 2026.

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