Tidio vs BotPenguin
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tidio
This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.
- Live chat with customers
- AI-powered chatbots for lead generation
- Quick response templates
- Real-time visitor list
- Detailed visitor information
- Push notifications for new messages
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The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed
BotPenguin
Manage customer interactions and chatbots on the go. This app allows live chat, lead tracking, message monitoring, and chatbot configuration from a single mobile dashboard.
- Live chat with users
- Track Facebook pages and chatbots
- Manage leads and subscribers
- Monitor message consumption
- Configure and build chatbots
- Single dashboard management
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You can now Live chat with users/customers, check leads, number of messages consumed, view customer details, change plans and manage chatbots all from your phone. What’s more you can do it all using a single dashboard. Using the app you can always stay in touch with your customers and monitor all the interactions that they have with your team and business. You can Live chat with them the same way you chat using a messenger. The app complements the BotPenguin’s Chatbot creator platform perfectly with easy to use interface and multiple functionalities. Features: Live chat with your users Track and Manage your Facebook pages and integrated chatbots View, track and manage the number of messages used View, track and manage your leads Get a real time view of the number of subscribers Configure your existing Chatbots Build new Chatbots Manage and configure your profile details We hope you have a great experience. For more please information visit https://help.botpenguin.com BotPenguin is the best free Chatbot builder platform.You can create free Chatbots for Website, Chatbot for Facebook pages, Chatbots for Telegram, integrate with CRMs and multiple other platforms.
Screenshots
Verdict
The clearest difference is monetization model: BotPenguin at free against Tidio's freemium. BotPenguin also leads on review sentiment (100% vs 83%) and rating (5.0 vs 4.8). Tidio's advantage is ratings volume (4.8K vs 1) and update cadence (weekly vs every 3 weeks). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BotPenguin holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 100% of BotPenguin's.
Tidio ships an update weekly, BotPenguin every 3 weeks. The most recent releases landed on October 14, 2026 and October 1, 2026 respectively.
| Parameter | Tidio | BotPenguin |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (4.8K ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 82.8% of reviews | 100.0% of reviews — better |
| Number of ratings | 4.8K — better | 1 |
| Update frequency | Weekly — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.4 — better | 15.1 |
| Further details — not scored | ||
| Size | 65 MB | 92 MB |
| Age rating | 17+ | 17+ |
| Developer | TIDIO POLAND SP Z O O | RelinnsTech |
Customer experience
Tidio
BotPenguin
Bugs and requests
Tidio
Reported bugs
4 issues- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs
Requested features
5 requests- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting
BotPenguin
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tidio
No in-app purchases
BotPenguin
No in-app purchases









