Comparison

Tidio vs Chative

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tidio

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

Highlights
  • Live chat with customers
  • AI-powered chatbots for lead generation
  • Quick response templates
  • Real-time visitor list
  • Detailed visitor information
  • Push notifications for new messages
Features
Read full description

The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed

About

Chative

This application helps small and medium-sized businesses manage customer interactions across multiple channels. It offers a shared inbox for support, detailed customer profiles, and 24/7 engagement to enhance customer relationships and drive repeat business.

Highlights
  • Omni-channel messaging
  • Shared inbox for support
  • Customer profile insights
  • 24/7 customer engagement
  • Website and social media integration
  • Automation features
Read full description

Chative is developing an online messaging application to help small business owners, medium-sized sales & support teams engage inbound leads effectively via connected chat on websites and social media. We focus on disrupting the norms, both visually and functionally, empowered by robust automation and immaculate UI&UX. Use Chative to: 1. Support your customers in a shared inbox so you don't have to switch back and forth between channels to support customers. 2. View your customer profile such as name, email, phone number, activities on your website so you can have a deeper understanding of them. 3. Provide dedicated support 24/7 so you won't lose connection with your customers. Everyone likes dedicated service, a good product can always keep in touch with your customers without any interruption. So, taking care of them and providing them with the answers whenever they need will gain a considerable impression. Customers will be delighted and return to your business many times later. We hope you’ll give Chative a try. Having trouble? Please contact help@chative.io.

Screenshots

Tidio4 screens
Chative4 screens

Verdict

The call

The clearest difference is rating: Tidio at 4.8 against Chative's 3.7. Tidio also leads on ratings volume (4.8K vs 3) and update cadence (every 9 days vs monthly). Chative's advantage is monetization model (free vs freemium) and review sentiment (100% vs 83%). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Tidio holds the better App Store score, 4.8 against 3.7. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 3, so its average is the more settled of the two. Written reviews complicate that: 83% of Tidio's written reviews are positive against 100% of Chative's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Tidio ships an update every 9 days, Chative monthly. The most recent releases landed on September 22, 2026 and August 18, 2026 respectively.

Scorecard5 real differences · 5 level
Tidio versus Chative: the parameters behind the verdict, then further details
ParameterTidioChative
PriceFreeFree
Rating4.8 (4.8K ratings) — better3.7 (3 ratings)
Positive reviews82.8% of reviews100.0% of reviews — better
Number of ratings4.8K — better3
Update frequencyEvery 9 days — betterMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS13.4 — better14.0
Further details — not scored
Size64 MB37 MB
Age rating17+12+
DeveloperTIDIO POLAND SP Z O OWISEBIT PTE. LTD.

Customer experience

Tidio

All ratings4,769 ratings
Positive93.8%
Neutral2.4%
Negative3.9%
Written reviews466 reviews
Positive82.8%
Neutral4.1%
Negative13.1%

Chative

All ratings3 ratings
Positive66.7%
Neutral0.0%
Negative33.3%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Tidio

Reported bugs

4 issues
  • Inability to stay logged in
  • Failure to show live chat messages
  • Blurring of customer information
  • Frequent app log-outs

Requested features

5 requests
  • Multi-account support
  • Customizable notification sounds
  • Improved mobile app functionality
  • Integration with other platforms
  • More detailed analytics and reporting

Chative

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Tidio

No in-app purchases

None

Chative

No in-app purchases

Questions

Is Tidio free?
Tidio is free to download, with no in-app purchases.
Is Chative free?
Chative is free to download, with no in-app purchases.
Which has better reviews, Tidio or Chative?
Tidio is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Chative averages 3.7 from 3 ratings.
Do Tidio or Chative have ads?
Neither Tidio nor Chative shows ads.
Which is updated more often, Tidio or Chative?
Tidio ships an update every 9 days, and Chative monthly. Most recently, Tidio was updated on September 22, 2026 and Chative on August 18, 2026.

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