Comparison

Dialpad vs SB for ServiceCEO

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

About

SB for ServiceCEO

This app streamlines field service operations for ServiceCEO customers. It facilitates job scheduling, customer engagement, and payment capture, while eliminating paperwork. Field workers receive instant updates and can submit job progress from the field.

Highlights
  • Job scheduling and distribution
  • Customer engagement tools
  • Paperwork elimination
  • Real-time job updates
  • Payment capture
  • Access to photos and documents
Features
Read full description

This app is only for ServiceCEO customers. ServiceBridge field service management software is designed to assist with scheduling and job distribution, eliminate paperwork and engage customers to increase sales. With the ServiceBridge mobile app, you can instantly distribute job and customer information to field workers, automatically inform your field workers of new assignments and changes to their schedules, and receive job updates made from the field. You can also access photos and signed documents, as well as capture payment information from the field. Important notes: -Continued use of GPS running in the background can decrease battery life. -Active internet connection is required to use ServiceBridge app.

Screenshots

Dialpad4 screens
SB for ServiceCEO4 screens

Verdict

The call

The clearest difference is rating: Dialpad at 4.6 against SB for ServiceCEO's 1.0. Dialpad also leads on update cadence (every 2 weeks vs every 3 months) and ratings volume (4.6K vs 1). SB for ServiceCEO's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Dialpad holds the better App Store score, 4.6 against 1.0. That said, the two scores are not equally well evidenced: Dialpad has 4.6K ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

Dialpad ships an update every 2 weeks, SB for ServiceCEO every 3 months. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

Scorecard6 real differences · 4 level
Dialpad versus SB for ServiceCEO: the parameters behind the verdict, then further details
ParameterDialpadSB for ServiceCEO
PriceFreeFree
Rating4.6 (4.6K ratings) — better1.0 (1 ratings)
Positive reviews34.0% of reviews—
Number of ratings4.6K — better1
Update frequencyEvery 2 weeks — betterEvery 3 months
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.09.0 — better
Further details — not scored
Size338 MB53 MB
Age rating4+4+
DeveloperDialpad, Inc.GPS Insight

Customer experience

Dialpad

All ratings4,564 ratings
Positive89.6%
Neutral3.1%
Negative7.3%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

SB for ServiceCEO

All ratings1 ratings
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

SB for ServiceCEO

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Dialpad

No in-app purchases

None

SB for ServiceCEO

No in-app purchases

Questions

Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Is SB for ServiceCEO free?
SB for ServiceCEO is free to download, with no in-app purchases.
Which has better reviews, Dialpad or SB for ServiceCEO?
Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.6K ratings, while SB for ServiceCEO averages 1.0 from 1 ratings.
Do Dialpad or SB for ServiceCEO have ads?
Dialpad shows ads; SB for ServiceCEO does not.
Which is updated more often, Dialpad or SB for ServiceCEO?
Dialpad ships an update every 2 weeks, and SB for ServiceCEO every 3 months. Most recently, Dialpad was updated on October 26, 2026 and SB for ServiceCEO on October 24, 2026.

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