Visual Support vs SupportLine

The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen. To use this application you must be invited via SMS or start the interaction from a webpage. To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session. During the interaction you can leverage advanced capabilities as: - HD Audio - Video frame rate auto adapt - Screen sharing and co-browsing - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording The app does not allow the remote agent to access any data stored on your device.

Support Line is a modern customer support application designed to connect users with support teams instantly. Key Features: • Real-time chat with support agents • Smart issue categorization for faster resolution • Instant notifications for updates • Full chat history tracking Support Line ensures a seamless, fast, and reliable communication experience between users and support teams. Whether you're reporting an issue or following up on a request, everything is handled in one place.