VisiTel vs myViaPath Visits
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
VisiTel
Connect with incarcerated loved ones through convenient video calls from home. Schedule and receive virtual visits after obtaining approval from the detention center. Not all facilities offer this service, so check local policies.
- Place video calls to detainees
- Receive video calls from home
- Requires detention center approval
- Account creation via website
- Customer support available
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The VisiTel mobile app allows you to place video calls to detainees in jail. You can place and receive video calls from the comfort of your own home. Approvals for your video visitation is required by the detention center. Not all detention centers support video visitation. Please contact your detention center for policies and procedures for video visitation. Please create an account by visiting https://secure.visitel.us. For help call setting up your account please call our help center at (972) 239-2182.
myViaPath Visits
Connect with incarcerated loved ones through video calls from your mobile device. Enjoy flexible, on-demand visits without scheduling, and only pay for the time you use. Keep in touch easily and conveniently, anytime, anywhere.
- Remote video calls
- On-demand visits (Visit Now)
- Pay per minute
- No scheduling required
- Flexible visitation times
- No upfront costs
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Stay Connected to Those Who Matter Most myViaPath Visits (formerly GettingOut Visits) is the official video visitation service helping over 1 million friends and family stay connected with loved ones in correctional facilities. Getting started is simple. Find your loved one and their facility, create an account, and myViaPath Visits will guide you through the services available to you. - Schedule video visits - Participate in secure video visits - Access on-demand visitation - Choose remote or on-site visitation options (where available) - Pay only for the actual minutes used during your visit - View upcoming and past visits - Receive visit notifications and updates - Manage your account and payment methods Every facility is different. Services and availability vary by correctional facility. New name. Same trusted connection. GettingOut Visits is now myViaPath Visits, part of ViaPath Technologies.
Screenshots
Verdict
The clearest difference is rating: VisiTel at 2.9 against myViaPath Visits's 2.1. VisiTel also leads on review sentiment (33% vs 3%) and monetization model (free vs free with in-app purchases). myViaPath Visits's advantage is chart position (#55 vs unranked) and ratings volume (246 vs 30). On price, ads, in-app purchases and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
VisiTel holds the better App Store score, 2.9 against 2.1. That said, the two scores are not equally well evidenced: myViaPath Visits has 246 ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 33% of VisiTel's written reviews are positive against 3% of myViaPath Visits's.
VisiTel ships an update every 3 weeks, myViaPath Visits every 4 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.
| Parameter | VisiTel | myViaPath Visits |
|---|---|---|
| Price | Free | Free |
| Rating | 2.9 (30 ratings) — better | 2.1 (246 ratings) |
| Positive reviews | 33.3% of reviews — better | 3.0% of reviews |
| Number of ratings | 30 | 246 — better |
| Update frequency | Every 3 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Best chart rank | — | #55 — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.6 — better | 16.0 |
| Further details — not scored | ||
| Size | 16 MB | 6 MB |
| Age rating | 4+ | 17+ |
| Developer | Manit Chanthavong | Telmate, LLC |
Customer experience
VisiTel
myViaPath Visits
Bugs and requests
VisiTel
Not enough reviews yet to summarise bugs or requests.
myViaPath Visits
Reported bugs
4 issues- App crashes and logs users out frequently
- Issues with depositing money and accessing accounts
- Compatibility problems with certain devices and browsers
- Scheduled visits not working as expected
Requested features
4 requests- Add sound notifications for incoming calls
- Improve video/audio quality and reliability
- Allow scheduling of video visits directly in the app
- Combine messaging, video, and deposit features into one app
In-app purchases
VisiTel
No in-app purchases
myViaPath Visits
No in-app purchases
