Comparison

Hello Alfred vs SmartRent

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Hello Alfred

This platform offers in-home hospitality and services to simplify your life. Book home services like grocery delivery and cleaning, and access exclusive events and virtual classes. It provides human-powered assistance and personalized services to enhance your living experience.

Highlights
  • Home service booking
  • Grocery delivery
  • Home cleaning
  • Exclusive events
  • Virtual classes
  • Human-powered assistance
  • Personalized services
Features
Read full description

The first in-home hospitality and experiences platform designed for the future of living. Alfred is changing the way you take care of your home and connect with your community. Through the app you can you easily book home services like grocery delivery and home cleaning while also getting access to exclusive events and virtual classes. WHAT WE DO Human-powered help: A team of people you know by name, dedicated to anticipating and fulfilling your needs. Personalized services: A range of in-home and on-request services designed to simplify and improve your life. Technology to power your building: An industry-leading technology platform that keeps you and your building in sync. HOW IT WORKS 1. Sign up in the app to see if you live in an Alfred building. (If you don't, let your property manager know!) 2. Use the app to ask us for help. 3. Come Home Happy with your to-dos done. SOME QUICK STATS - More than 1 million requests completed. - Alfred Home Managers and Hospitality Specialists are W-2 employees of the company. - Hello Alfred named one of Fast Company's Most Innovative Companies in the World 2018, 2019. - Operating in more than 20 major U.S. cities, including NYC, LA, DC, SF, Chicago, Boston, and Dallas. WHY HELLO ALFRED - We combine the ease-of-use of an app with the ingenuity of a dedicated Hello Alfred team member. - Our platform gets to know you better over time so we can anticipate your needs and personalize your service. - We source, vet, and verify the best vendors for your area. - We conduct rigorous background checks and best-in-class training for all Alfred Home Managers. WHAT OUR MEMBERS ARE SAYING "I don't know how you do it, but you make me look forward to Mondays!" - Jona C., Alfred Member "[Hello Alfred] has really changed our New York experience and our lives." - Sarah T., Alfred Member "Hello Alfred was there when I needed them most. I ended up in the hospital unexpectedly and my Alfred came to fill my fridge, get my prescriptions and took care of everything I needed without thinking twice." - Kirsten J., Alfred Member "Having my laundry, groceries, and packages taken care of for me allows me to maximize my weekends. I think one of the other reasons Hello Alfred is so useful is that it removes 100% of the cognitive load of chores." - Josh C., Alfred Member QUESTIONS, CONCERNS, FEEDBACK? We want to know! hi@helloalfred.com

About

SmartRent

Control your home remotely with this app. Manage door locks, thermostats, and create custom schedules for energy savings. Grant temporary access codes and automate routines for ultimate convenience.

Highlights
  • Remote lock/unlock and thermostat control
  • Custom thermostat schedules
  • Time-bound access codes
  • Home automation routines
  • Voice command integration
  • Leak alerts
  • Activity logs
Features
Read full description

Welcome to SmartRent! The SmartRent App, designed with your experience in mind, puts comfort, control, and convenience in the palm of your hand. With custom controls, settings and more, it makes “there’s no place like home” ring even truer. You’ll love the ability to: - Lock and unlock your door or adjust your thermostat from anywhere - Create custom schedules for your thermostat to save money and energy - Grant unique, time-bound access codes to family, friends, and service providers - Set up automations to simplify daily routines - Issue voice commands with Amazon Alexa and Google Assistant - Be alerted immediately of possible leaks in your home - Review your lock activity to see when guests or maintenance visited - Link your Ring account for one less app to manage - And more! Download the SmartRent App and start customizing your smart home! SmartRent - Opening Doors To A Smarter World

Screenshots

Hello Alfred4 screens
SmartRent4 screens

Verdict

The call

The clearest difference is monetization model: SmartRent at free against Hello Alfred's free with in-app purchases. SmartRent also leads on ratings volume (122K vs 2.1K) and device support (4 vs 2). Hello Alfred's advantage is review sentiment (34% vs 15%). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for Hello Alfred against 4.7 for SmartRent. That said, the two scores are not equally well evidenced: SmartRent has 122K ratings behind it against 2.1K, so its average is the more settled of the two. Written reviews are what separate them: 34% of Hello Alfred's written reviews are positive against 15% of SmartRent's.

UpkeepUpdate frequency

Hello Alfred ships an update every 2 months, SmartRent monthly. The most recent releases landed on October 23, 2026 and October 26, 2026 respectively.

Scorecard4 real differences · 6 level
Hello Alfred versus SmartRent: the parameters behind the verdict, then further details
ParameterHello AlfredSmartRent
PriceFreeFree
Rating4.7 (2.1K ratings) — better4.7 (122K ratings)
Positive reviews33.7% of reviews — better15.2% of reviews
Number of ratings2.1K122K — better
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPadiPhone, iPad, iPod, Apple Watch — better
Requires iOS16.015.0 — better
Further details — not scored
Size99 MB124 MB
Age rating17+4+
DeveloperAlfred Club IncSmartrent.com, LLC

Customer experience

Hello Alfred

All ratings2,107 ratings
Positive92.2%
Neutral1.1%
Negative6.7%
Written reviews89 reviews
Positive33.7%
Neutral2.2%
Negative64.0%

SmartRent

All ratings121,350 ratings
Positive91.5%
Neutral2.2%
Negative6.4%
Written reviews492 reviews
Positive15.2%
Neutral11.0%
Negative73.8%

User reviews

Hello Alfred

From 2.1K App Store ratings

What we love

  • 🙌 Helpful and friendly staff
  • 🕰️ Convenient services
  • 🏠 Useful for apartment living
  • 📦 Reliable package delivery

Room to improve

  • 🐛 Buggy and glitchy app
  • ⏱️ Slow response times
  • 💰 Overpriced services
  • 🚫 Forced to use the app
  • 📤 Unwanted marketing and spam

SmartRent

From 122K App Store ratings

What we love

  • 🚀 Convenient door lock control
  • 👍 Good customer service

Room to improve

  • 🐛 Thermostat issues (inaccurate readings, random on/off)
  • 🐛 Unreliable door lock status
  • 🐛 Frequent app crashes and disconnections
  • ⚠️ Forced installation by apartment complex
  • ⏱️ Slow app response times

Bugs and requests

Hello Alfred

Reported bugs

4 issues
  • Login issues and account setup problems
  • Inability to view images and content properly
  • Maintenance requests not being addressed
  • Inconsistent and unreliable service delivery

Requested features

4 requests
  • Improve app stability and performance
  • Enhance communication and customer service
  • Provide more transparent and fair pricing
  • Allow alternative options to access building services

SmartRent

Reported bugs

3 issues
  • Thermostat not syncing with app
  • Door lock showing wrong status
  • App logging users out randomly

Requested features

3 requests
  • Integration with Apple Watch and HomeKit
  • Ability to set custom lock codes
  • Improved automation and scheduling options

In-app purchases

None

Hello Alfred

No in-app purchases

None

SmartRent

No in-app purchases

Questions

Is Hello Alfred free?
Hello Alfred is free to download, with no in-app purchases.
Is SmartRent free?
SmartRent is free to download, with no in-app purchases.
Which has better reviews, Hello Alfred or SmartRent?
Hello Alfred is rated higher. Hello Alfred averages 4.7 out of 5 from 2.1K ratings, while SmartRent averages 4.7 from 122K ratings.
Do Hello Alfred or SmartRent have ads?
Neither Hello Alfred nor SmartRent shows ads.
Which is updated more often, Hello Alfred or SmartRent?
Hello Alfred ships an update every 2 months, and SmartRent monthly. Most recently, Hello Alfred was updated on October 23, 2026 and SmartRent on October 26, 2026.

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