Glitchy terrible
Unusable takes 30 seconds to load messages, randomly doesn’t work. It’s been like this forever just a lazy clunky app. Hilarious.
Nonstop issues
Nonstop issues with this app.
Image issue
Cannot view images added to post in full size—top and bottom part of each image is cutoff. It has been like this forever and they don’t fix it.
Doesn’t work
I’ve been in contact with a representative because this app does not even open for me. Now I am told by my complex I have to use the app for maintenance requests per law. My AC does not work with no aid in sight. If we have to use an app it should be reliable and work. The interface itself is not aesthetically pleasing, most options are useless to me, and I do not like it at all.
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Horrible app that steals your data
The building forces you to download this app to pay the rent. But then, you’re exposed to unwanted and unsolicited advertising from all the vendors. The building shares your phone., email without your consent and after that you can expect to be flooded by pushy offers.
Clown World. Pay Amenity Fee to be Solicited for Services
Recently my rental building changed over to this app & we are charged a new monthly amenity fee as a result. I did NOT want to download any app but was told by building management no other way to do basic things such as put in elevator or maintenance requests.
Upon downloading & opening this app I was OUTRAGED by the fact it obviously serves as a sales/revenue generating business NOT the typical building resident program. Why am I paying an amenity fee ($50 per month) to have a business (Hello Alfred) push various products and services on me? I have to PAY for this privilege to be solicited? Is this a joke?
The business model is primarily geared towards rental buildings where tenants have no choice and the cost is dropped on them in the way of amenity fees. Hello Alfred makes money off their services and the building makes a cut of that fee. I suspect without the costs being passed/forced upon the tenants Hello Alfred would turn into Goodbye Alfred.
I went back & forth on chat (no phone number) with Alfred rep which was more frustrating than helpful. I asked to speak to a supervisor in the United States. The rep claimed she/he/it was located in NYC. I was never connected to a supervisor as per my request.
It took the customer chat rep 2 days to come up with a solution to email Alfred directly in connection with normal building requests (elevator, maintenance) and also to remove my email from all of Hello Alfred’s sales solicitations.
All of this would be frustrating if I wasn’t PAYING for this service but it’s worse because I am PAYING for Alfred. I should be able to perform building requests (building link) and pay my common charge/rent (Clickpay) as I do with my condo in NYC WITHOUT Alfred’s sales garbage and via a secure website with simple opt out function for sales solicitations on a website.
Upon downloading & opening this app I was OUTRAGED by the fact it obviously serves as a sales/revenue generating business NOT the typical building resident program. Why am I paying an amenity fee ($50 per month) to have a business (Hello Alfred) push various products and services on me? I have to PAY for this privilege to be solicited? Is this a joke?
The business model is primarily geared towards rental buildings where tenants have no choice and the cost is dropped on them in the way of amenity fees. Hello Alfred makes money off their services and the building makes a cut of that fee. I suspect without the costs being passed/forced upon the tenants Hello Alfred would turn into Goodbye Alfred.
I went back & forth on chat (no phone number) with Alfred rep which was more frustrating than helpful. I asked to speak to a supervisor in the United States. The rep claimed she/he/it was located in NYC. I was never connected to a supervisor as per my request.
It took the customer chat rep 2 days to come up with a solution to email Alfred directly in connection with normal building requests (elevator, maintenance) and also to remove my email from all of Hello Alfred’s sales solicitations.
All of this would be frustrating if I wasn’t PAYING for this service but it’s worse because I am PAYING for Alfred. I should be able to perform building requests (building link) and pay my common charge/rent (Clickpay) as I do with my condo in NYC WITHOUT Alfred’s sales garbage and via a secure website with simple opt out function for sales solicitations on a website.
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Thanks a lot!!
You are very friendly and helpful with your treatment and solutions for everything.
Thanks!!
Thanks!!
They describe this as the'future of living. That's one way to look at this..l
It says (Alfred's) 'The first in-home hospitality and experiences platform designed for the future of living'.
I DOUBT m(ANY) would equate THAT self-penned blurb as the 'future' of how you contact your property's manager (a super, management, etc.).
Yeah, if this is ANYthing, it's how to put (yet ANOTHER🙄) layer (a wall) between 'them' and you.
I never heard of this (garbage) 'til I received a text from my building's management. It's so 'gushy', and knowing that they (building management) are most definitely NOT, it's far more likely that they 'spit out' this bit of PR regurgitation to all their tenants.
Let me now tell you a little about me and this management company. Prior to moving into this place, I lived in buildings where all one had to do if they had ANY problem was to let the building staff know (e.g., my kid's toilet was not flushing), and they would say, 'I'll take a look.'
Almost always, by the end of that same day, one could come back to their residence and find the problem had been solved.
That's FAR from this place.
From day one, there were issues. I first did what most people do—let the problem 'fix' itself. When that didn't work, I found the super. I again said (I'm ALWAYS polite. I'm NOT just saying that because it never benefits you to be 'mean'), 'I'm having a problem.'
His reply WASN'T, 'I'll take a look.'
His exact reply was, 'What did you do?'
I was a bit shocked at being spoken to as if I were this person's pre-adolescent child and not the 30-something adult who pays a lot of money to live where I do.
As this took me aback, I gritted my teeth and said, 'I'm sorry, what?!?!'
What this person continued to say was so 'devolved' that I immediately pulled out my phone, turned on record, and put it back into my jacket's breast pocket.
About right before Christmas (when everyone has their hand out - and I'm MORE than happy to 'gift' one for a job 'well done', but I won't be suckered into doing this with anyone who doesn't do what they're supposed to).
All the power in half of my residence suddenly went off. My natural thought was to check my circuit breakers, but it wasn't that. By the way, though I'm not 'cheap', I don't try to be purposefully wasteful. When I was very little, I remember the OPEC oil embargo, and my parents instilled in me the habit of turning off lights, etc., when not in use.
This particular day was about 10 a.m. Luckily, I was home, relaxing (trust me, that's a rarity, as I usually am up VERY early).
I was in my bedroom - in my bed, drinking coffee and eating breakfast as I read the paper.
I contacted the (idiot) super again.
He came in, and I said, 'Half the power's off, and I've checked the circuit breakers. It's not that.'
What was his reply?
'What did you have plugged in and turned on?'
My blood was boiling.
'Sir, I prefer to keep the lights low - it hurts my eyes. Additionally, as (he could) see, there was practically nothing plugged in in that part of the residence - I hadn't been able to move in, as I was swamped entirely.
'Whatever it was you plugged in overloaded it,' he said.
'Sir, short of me plugging in the transformer for an electrocution, there's NOTHING plugged in!'
Thank goodness I taped it all.
I immediately ended the conversation, called the property agent, and said I needed them to come over - and they did.
I told the agent precisely what I've just told you. The super yelled, 'That's a lie! I never said that!'
Without saying another word, I let the recorded conversations I'd had with him play - on the speakerphone.
'You called me a liar? Think I've made up things about you?!?!'
Yes, I know I'm venting a bit, but my point is this: Could you imagine how much worse the situation (for ME) would be if this Alfred thing was in use then?!?!?
My good news is I'm leaving this nightmare very soon, and I promise I'm taking him and this company to court.
Where I'm going is a place I'm going BACK to.
The thing about that place is that they don't use things like this, and it's a place they want me back (no, not just because of its cost, but the staff know me, and I've even had several come up to me when I was making preliminary looks at the place, and they said, 'I hope you're coming back').
I am. Who would want to spend money and time only to be treated worse than a tenant of a communist-era 'shtetl' (hovel)?
I DOUBT m(ANY) would equate THAT self-penned blurb as the 'future' of how you contact your property's manager (a super, management, etc.).
Yeah, if this is ANYthing, it's how to put (yet ANOTHER🙄) layer (a wall) between 'them' and you.
I never heard of this (garbage) 'til I received a text from my building's management. It's so 'gushy', and knowing that they (building management) are most definitely NOT, it's far more likely that they 'spit out' this bit of PR regurgitation to all their tenants.
Let me now tell you a little about me and this management company. Prior to moving into this place, I lived in buildings where all one had to do if they had ANY problem was to let the building staff know (e.g., my kid's toilet was not flushing), and they would say, 'I'll take a look.'
Almost always, by the end of that same day, one could come back to their residence and find the problem had been solved.
That's FAR from this place.
From day one, there were issues. I first did what most people do—let the problem 'fix' itself. When that didn't work, I found the super. I again said (I'm ALWAYS polite. I'm NOT just saying that because it never benefits you to be 'mean'), 'I'm having a problem.'
His reply WASN'T, 'I'll take a look.'
His exact reply was, 'What did you do?'
I was a bit shocked at being spoken to as if I were this person's pre-adolescent child and not the 30-something adult who pays a lot of money to live where I do.
As this took me aback, I gritted my teeth and said, 'I'm sorry, what?!?!'
What this person continued to say was so 'devolved' that I immediately pulled out my phone, turned on record, and put it back into my jacket's breast pocket.
About right before Christmas (when everyone has their hand out - and I'm MORE than happy to 'gift' one for a job 'well done', but I won't be suckered into doing this with anyone who doesn't do what they're supposed to).
All the power in half of my residence suddenly went off. My natural thought was to check my circuit breakers, but it wasn't that. By the way, though I'm not 'cheap', I don't try to be purposefully wasteful. When I was very little, I remember the OPEC oil embargo, and my parents instilled in me the habit of turning off lights, etc., when not in use.
This particular day was about 10 a.m. Luckily, I was home, relaxing (trust me, that's a rarity, as I usually am up VERY early).
I was in my bedroom - in my bed, drinking coffee and eating breakfast as I read the paper.
I contacted the (idiot) super again.
He came in, and I said, 'Half the power's off, and I've checked the circuit breakers. It's not that.'
What was his reply?
'What did you have plugged in and turned on?'
My blood was boiling.
'Sir, I prefer to keep the lights low - it hurts my eyes. Additionally, as (he could) see, there was practically nothing plugged in in that part of the residence - I hadn't been able to move in, as I was swamped entirely.
'Whatever it was you plugged in overloaded it,' he said.
'Sir, short of me plugging in the transformer for an electrocution, there's NOTHING plugged in!'
Thank goodness I taped it all.
I immediately ended the conversation, called the property agent, and said I needed them to come over - and they did.
I told the agent precisely what I've just told you. The super yelled, 'That's a lie! I never said that!'
Without saying another word, I let the recorded conversations I'd had with him play - on the speakerphone.
'You called me a liar? Think I've made up things about you?!?!'
Yes, I know I'm venting a bit, but my point is this: Could you imagine how much worse the situation (for ME) would be if this Alfred thing was in use then?!?!?
My good news is I'm leaving this nightmare very soon, and I promise I'm taking him and this company to court.
Where I'm going is a place I'm going BACK to.
The thing about that place is that they don't use things like this, and it's a place they want me back (no, not just because of its cost, but the staff know me, and I've even had several come up to me when I was making preliminary looks at the place, and they said, 'I hope you're coming back').
I am. Who would want to spend money and time only to be treated worse than a tenant of a communist-era 'shtetl' (hovel)?
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Racist company
Racist company run by racists, Apple should remove them from the App Store.
Terrible app
U can’t open the photos in forum posts. Please improve it! But I need to use it because of my building apartment. Just check all!
Alfred
This app is asking for money now.
I am not asking for this app. I am forced to get it.
It has to be free. It’s the end.
I am not asking for this app. I am forced to get it.
It has to be free. It’s the end.
Issues
Moved into a new apartment in august and it’s November and I still have not been able to log into my account due to technical issues. It still has not been resolved which is frustrating as I can’t access any apartment updates or pay rent through the app.
Pretty bad
Emails don’t have an unsubscribe link “in an effort to protect your account’s safety”
Paying your rent through it literally just opens a link to whatever website your property owner already uses to handle your rent.
Paying your rent through it literally just opens a link to whatever website your property owner already uses to handle your rent.
Poor Customer Service
My apartment complex got bought out by a company that used this app almost exclusively for everything. However, I was one of quite a few residents that was unable to set up an account due to some unknown error on Alfred’s side. At first the support people were emailing me back, but after about a week or two, everything went silent. Even emailed just asking for an update and never got a response to this day. Property management claims they sent a help request from their end to the tech support and I never heard from that either.
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Terrible
Terrible app it never loads information
Crashes every time I use it
Alfred as a concept and the features are great. However, the app is incredibly slow and crashes every time I use it. Submitting a maintenance request would be smooth and fast, but instead takes many attempts.
Bad enough to warrant a review
This app is atrocious. It freezes, crashes, and lags constantly, completed maintenance request notifications repeatedly pop up while I am in the middle of submitting new requests (and even after I have already rated the completed request), autocorrect does not work, photo upload for maintenance requests is very slow, etc. Please improve.
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DO NOT USE THIS APP
I was contracted out by Hello Alfred in February of 2023. An employee by the name Manzell glover scouted me and my small pet care business and asked if I would be the designated dog care provider via their app for a local apartment complex. I then signed a contract with them and completed jobs in March 2023 that I had to hound them to get paid for for three months. They finally sent me a FRAUDULENT CHECK. They contract out small businesses and keep the money for themselves. Do not use this app!
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Horrible
This app is only for the management. They require you to pay your monthly rent through it. Every month it takes me 3 to 4 attempts for it to open up. It freezes,does not recognize my password. I have to attempt 3 to 4 times to pay my bill every month. The $50 fee to use my credit card is ridiculous. The only communication with this app is for the management to tell the residence what they need to know. And you should know we are paying for it. I do not like this app
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Won’t stop loading circle when requesting event ingredients
Went to register for the mock tail event but it won’t stop loading. Same issue with the pizza event in March too.
